- Phone: (214) 372-5326
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based on 83876 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
TECHNICIAN = JOSEPH 😁 #1
HE IS VERY KNOWLEDGEABLE & NICE!💯
Really like your product and the safety of it and how fast it dries chemical free.
Really like your air filter cleaning systems just bought another one!!!
Really like your prices and how fast you were able to come out and service my home!
Employees do a great job every time. Ken D
This is my second time using ZeroRez and my carpets are so clean and soft after the cleaning. The technicians are very knowledgeable, professional and friendly. Excellent Service!
Kind tech, good service.
Our carpets were long overdue for cleaning as we have had cats in the house for years. There was even talk of buying new carpet. Zerorez cleaned ours and left a new looking carpet that was sanitized and fresh looking. Good job!
The tech CJ was great
Fred did an excellent job! Explained everything in detail and was able to answer all my questions!
The guy that came did a great job.
I am completely satisfied. My carpet look and smell clean. Your employee was very professional and thorough. Thank You.
The technician did a good job of getting our really gross carpets looking nice again.
Friendly service and carpet looks great!
Service was professional and did a great job of cleaning the carpets. I also appreciate the Zerorez employee being on time and prompt.
Friendly salesman, made my carpets smell fresh and clean,fast service,great price
You could be on time...10am to 12pm appointment, started at 1:30 pm and finished maybe too fast. Are we getting a thorough cleaning? Carpet does look and feel good...we will use the service again.
Thank you Zerorez
Paul really got my carpet clean and now i understand that the other guys you sent out didnt do all they were suppose to . So i want Paul to come and do my carpet everytime.
Very professional company from start to finish.
Clean house without harsh chemicals
The service technician spend the time to get almost all of the stains out of the carpet. He even helped me move some of the items off the floor do he could clean those areas. He explained about what would happen if I stepped onto the damp carpet then onto a tile floor. I am very7 happy with the job that was performed and would highly recommend Zerorez to someone needing their carpet cleaned.
Mario did a great job getting the stains out of our furniture and carpet and was very well educated about his product.
No chemicals and very nice technician
Covid Protocol was Excellent
Very nice guy
Sales process was clear - understood duct cleaning services.
First Tech did not arrive with working camera equipment. We paid premium price for thorough information. Understand gaps in working equipment can happen. Maybe ask customer how involved in the process they want to be. If they require camera view of ducts, don’t send Tech who has equip issues that day. :)
Reconnected with Sales rep and asked for a followup visit. He was anxious to give us a positive experience with Zerorez and rescheduled.
Day of appointment no call to alert our Tech was arriving, much less 1 hour early.
Second Tech Ricardo was fantastic - arrived with working equipment. Provided clear explanation of our HVAC duct system and context for what he saw compared to years experience cleaning other homes. Pleasant and professional attitude, thorough job cleaning ducts, and ensured our house was clean from any small falling pieces. Appreciated his attention to detail.
Overall summary - not convinced that we needed to pay such a high price for the service (3-5x competitors prices), which doesn’t mean we didn’t appreciate the Zerorez cleaning. So we score it a 9 out of 10 for good experience. Tech Ricardo was a 10. Value of the service and overall experience probably a 7 or 8, honestly.
Torrance H. was our service provider. He was COVID safe and followed all safety precautions. He ensured our carpet was treated, cleaned, and stain repellant was applied effectively. He was respectful and we would ask for him again. We like Zerorez and believe that this is the best way to clean your carpet. Our carpet looks brand new, especially in our traffic areas.
Always very professional. Tech is always courteous and efficient. I have used zerorez numerous times. Will not use anyone else!!!
I feel Jeremy is very knowledgeable and professional. He did a great job for us.
Service was great. The guy was on time and very friendly. Did a great job cleaning the carpets. Very professional.
Having CLEAN carpets. Regardless of the problem, you always have the solution and kind and helpful employees.
Service technician was knowledgeable about the products and made me feel comfortable with the process.
Quick service and quality work. Liked calling & texting us when person was to arrive!
First name removed B.
Prompt- Good customer service and communication