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based on 83876 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet wasn't especially dirty when I got it cleaned, and so I didn't really see a huge difference in the before and after, and so I can't really comment on the effectiveness of the cleaning itself. The reason I got my carpet cleaned was b/c I had recently had home improvement work done and it was dusty in the home and so I wanted to remove any dust residue that may have settled in the carpet.
I was disapointed in the value for the money. I initially reached out to zerores b/c of good reviews and a $99 special for three rooms. But to my dismay, $99 turned into almost $300 by the addition of one extra room, a hallway, stairs, and a walk-in closet. Nice click bait! I can't say that I was not forewarned, with the exception of the walk-in closet which was not part of the initial estimate, but I do not feel that it is a good value.
I was particularly dissapointed that the tech decided to charge me extra for the "walk-in" closet (which is only 6'x9') considering the relatively small size by walk-in closet standards, and considering that he did not have to vaccuum the closets in the other three bedrooms since we were storing things in them. He should've just called it even.
If you want to make it right, I would at least like to receive a refund for the walk-in closet.
Regards,
First name removed
Very professional and knowledgeable, on-time, right price!
The technician did a great job and I like that you don’t use chemicals
I had bad results in one room and you all came back and fixed the problem in a timely and friendly manner. I appreciate you!
Professional service. Like that there are no detergents used to be left behind in carpet. My carpets look great!
Great price, great service. The technician was quick and efficient and did a great job. House was done in an hour.
Carpet cleaning
Good technicians and cleaning solutions.
Great product great customer service
The service techs are always very friendly, respectful and knowledgeable. The carpet literally looks brand new again after I use Zerorez.
No chemicals, very polite and professional technicians!
Good job. The technician who came was very nice.
Your guy was very professional and did a great job. Thanks!
The staff member was very informative about how the treatments work and how he was going to perform all services for the best care of the carpet and spot treatments as well. I was over all very happy with my services and will definitely be using them in the future for all my carpet care needs!
He was so thorough and did a wonderful job!
Fast, simple, effective
Great service! Raymond went above and beyond!
My carpets always feel so clean after Zerorez cleans them!
They were prompt, clearly explaining the process. The carpet looks great and would
recommend.
Steve did a good job. High traffic area was hard to clean and was not great but as good as he could do.
Jeff was great!
Technician did a great job!
Better scheduling: Our carpet cleaning window was to be 2-4pm on Jan 2nd 2021 but the estimated arrival time was 5:26 pm and told it'd take 2-3 hours for completion. The tech said he had to drive from his last job in Granbury TX all the way to Decatur TX.
Pandemic awareness: He was a very nice guy, but wasn't wearing a mask or foot coverings. I would have expected a mask to be worn at the bare minimum and I didn't appreciate that he wasn't as your scheduling confirmation email stated.
Always very clean
Really well done. Original 70-year old hardwoods were glistening and carpets were never this clean. Paul was the best technician ever! Thanks so much!
Steve, the technician was informative and competent. He also told us that we didn’t d the more expensive carpet treatment for the pet stains that we pointed out under ultraviolet light! He did use a sufficient product for our stains.
EVERYTHING!
Our technician was informative and professional. The work was completed in a timely fashion and to our complete satisfaction. I will be recommending and using your services from now on for all my cleaning needs.
The service was outstanding. It was in the time window and did a good and thorough job
Great services!
My first time booking a carpet cleaning with Zerorez. The tech was on time and did a great job of communicating what he would be doing. My carpets look great and I will use Zerorez again.