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based on 83878 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No residual odor, courteous provider, great value.
Very good.
The experience started with the telephone scheduling. The scheduler explained the services well which gave me the right information to decide on the level of service. The technician arrived as expected and asked questions to ensure he understood why I wanted the service requested. The technician did the job thoroughly and cleaned any debris that was dropped from the vents. Since the cleaning I have had significantly less sneezing and scratchy throats and less dust in the house.
Our technician was great. He was very knowledgeable, advised of what services Zerorez offers, and made some helpful suggestions for the care of our flooring. We will be using Zerorez in the future.
My technician wads very courteous, and gave an explanation as to each and every product he was going to use to try and treat the stain, and brought me to the stain to explain what he was doing. The stains would set in the carpeting, but feel as if my technician gave me his best effort and literally tried everything to get it out. Overall a good experience and i will use again when needed
Carpets looks clean and dry fast
The cost was significantly higher than other companies we have used. I was very pleased with the professionalism of the woman who booked my appointment and the technician who serviced our home.l
Friendly Staff who work hard
Deep spot treatments are really expensive. I have an upstairs room that needs several spots done even after getting the pet treatment but at $75 a pop I simply can’t afford to do it right now. Wish there were a way to bundle and save on those spot treatments.
The 1st disappointment occurred when the technician couldn’t complete the job, due to equipment malfunction. Although disappointed, this was no fault of the technician, and I totally understand things happen. However, the 2nd disappointment occurred with the rescheduled appointment to complete the job from the previous day. We waited at home for the technician throughout the 3 hour appointment window, and the technician did not show for the appointment. We were not notified, until I called, & was informed that no one was coming to finish the job today & I needed to reschedule for the next day. This wasn’t understandable or acceptable.
I heard your add on KLTY, & I thought I would give your business a try. I am sorry to say, my first experience with Zerorez, was not good and I am not sure I will be a repeat customer
Very efficient, professional and good value. Carpets were very clean!
Everyone who has been to our house has always been very pleasant with a great attitude. Carpets are never crunchy, always look and smell clean after each visit.
Great job nice guy
The service technician was very knowledgeable and explained how the cleaning would work.
Good carpet cleaning
Technician was nice and knowledgeable, however I felt as though the cleaning wasn't as good as in the past. My floors don't feel or look clean. I sent pictures in to show the dirty floors to Email address removed, but no one ever responded. Been with Zerorez for 8 years, and unfortunately this will be my last appointment with you.
Cleans better than any other service I’ve used. Dries quickly so you don’t have to wait all day to walk on it.
The tech checked our problems, explained what zerorez can do to resolve it, went about the job in a professional manner and left. we are perfectly satisfied and getting on with our lives (with dogs).
Easy to schedule, good service, nice people
I like a cleaning solution that doesn’t involve unnecessary chemicals or have a strong, lingering odor. I appreciate how efficient and knowledgeable the technician (Joe) was. He was also extremely respectful of our home and our time.
I have been using you for many years. I like that it’s not cleaned with chemicals and it’s not too wet when finished.
Booking the service was easy, a great value and I am happy with the results
Good and prompt service
I like the cleaning aspect without chemicals
1st appt had a couch cleaning. It went very badly. We had to have a 2nd different tech come and reclean.
Zerorez really does take their customer service seriously. I am impressed with their prompt reply, appointment setting, and ensuring the satisfaction of their customers. Thank you for a 5 star service!
Why can’t I get the carpet cleaned under my sofa? Your tech said that if the sofa was moved out and moved back after the carpet was cleaned under it, the metal frame would rust because he didn’t have the proper things to block it up until it dried. So the carpet under my sofa is still dirty and food and drinks have been spilled in the past. There’s got to be a better way! I do want to commend your tech. He was very nice and professional and explained things well.
Thorough and professional. Always get the carpet clean beyond my em expectations
Did a good job.
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