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based on 83876 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I give Zerorez a 10!! After some questions were answered about additional work I wanted to have done (couch cleaning) the scheduling process was a breeze. The technician arrived on time, he was VERY courteous and got right to work. my carpets and couch look great! I'm very pleased and would recommend this company to anyone needing the type of services they offer. thank you Zeorez!!
Extremely clean and no more pet odor
Your service got stains out of our stairs that a competitor’s cleaning caused!
Stephen made the experience amazing
I have been using zerorez since it was Aqua Care. I wouldn't use anyone else. great service and the best carpet cleaning process ever!
It was our first time using zero Rez. CJ was on time and efficient. Thanks for doing such a great job.
I felt that the technician was very informative and knowledgeable about the products used as well as recommendations to maintain clean tiles, grout, and carpet. He was also very punctual and professional. I also liked how clean and safe the products are.
The technician showed up on time and was very polite and professional. I like the updates that are texted regularly. The carpet always comes out very clean and fresh with no stiff residue. I will continue to use Zerorez for all my carpet cleaning needs.
Quick service. Carpet is left clean. Very clean.
But I miss the big red firetruck you used on your first 2 visits!
The tech was very polite and eager to do the duct cleaning. His video at the end of the job was astonishing! So much debris was vacuumed out.
Great job done.
Fast and efficient work! Very professional! Kept me informed before, during and after the appointment! Will definitely use again!
The technician worked hard, and was polite and professional!
Great job!
Pleasant, clean cut, serviceman, Buck. carpets and sofa looked great!! Cleaned entry tile, too!!
Tyler did a super job. Carpet looks great! Thank you.
Everything
Ricardo came in, checked out the vents, discussed the best for us and then got to work! Thank you! Pam Last name removed
CJ was fantastic. He was thorough, efficient, a nice guy, and he added huge value to his visit by cleaning 7 chairs and a rug! We are super happy with the job he did. He has the eyes of a detective as he got rid of spots I couldn't even see!
On time, knowledgeable of the product, told me about the other services you lol offer but was not pushy. Carpet look great upon completion.
The young man servicing our home was outstanding. Very professional and covered exactly what he was going to do for our carpets.
1. I am placing my house for sale and my husband and I cleared every room so just a couple of pieces of furniture remained. We were very clear that we would lift the furniture or move it so the carpet cleaner could get all of the carpeted areas. He only asked us to lift one bed (out of 4 rooms). We assumed he did it himself. When he left, we let the rooms dry for 11 hours then picked up the couch to move it. The carpet was filthy and had never been cleaned under the couch or any other piece of furniture except the one bed!!!
2. Before cleaner left, I said "don't we need pads or something under that bed [the only bed moved] so the color doesn't bleed into the wet carpet?" He handed us foam to put under it. He was going to leave the brown stained wooden bed frame on wet carpet to bleed.
3. He reiterated the tip policy and explained how if I paid cash it wouldn't be taxed. I felt obligated and paid a tip of $10 cash. Why tip someone for doing their job? Neither my husband or I get tipped for doing our job. It wasn't until we moved the furniture 10 hours later we learned he didn't do his job and never should have been tipped.
4. When finishing a job and wrapping it up with a client, talking to us with your earbuds in your ears with music blaring out is unprofessional.
5. We did not enter the cleaned rooms for 11 hours. My son's carpet still left my socks wet.
Carpet looks great, communication by the company was great, service van was there on time and the technician Cesar S. was wonderful to work with. Very satisfied with this company, will use them again.
Came in & did what I requested & left without trying to sell me things I didnt need or couldnt afford. Very nice technician.
Your products really cleaned up our carpets. They look a lot better. Your technician was very professional and did the job quickly.
Better cleaning in traffic area
Customer service over the phone is very upbeat, helpful and knowledgeable. This is important in choosing who I do business with! Carpet techs are always prompt, thorough and very respectful. They do an excellent job!
So clean and fresh! So kind and helpful
Very professional customer service and house is clean and fresh upon completion of service.
Could you please send someone to pick up the corner guards that Buck left when he
completed his cleaning job. He did an excellent job and was very polite and did his
work in a timely manner.
Thanks
Christine Busey
Well, you've come out twice already, the initial cleaning that was desperately needed due to the previous owners letting their animals pee everywhere. There's been a tacky film left in our carpet in the master bedroom since. We've used Zerorez at our previous home and had great results with your services, this time it was a big miss as even after hitting this area twice it's still has a tacky film of some sort left on the carpet.
Decent price, good cleaning
good service, thx