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based on 83408 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You came highly recommended. The service tech was great and respectful but the quality of work in the master bedroom wasn't all that. The carpet wad still dirty. I could still see the tracking area. The tech offered to go another round but I was tired honestly and ready for the other 2 rooms to be completed. I was scheduled for an 8 to 10am appointment and I believe the tech did not arrive until after 1230. The 2nd and 3rd bedroom were cleaned very good. Just the issue with the master bedroom.
I took my own Bissell carpet cleaner and had 3 containers of dirty water that I emptied out.
I did ask for a quote for a cleaning of a sectional couch. Never received a call about it after tech said he would have someone call. Can I have the sectional cleaned for a discounted price?
Price was comparable and carets were cleaned well. The ZeroRez rep was courteous and efficient.
Comprehensive cleaning
Courteous staff
Competent staff
Knowledgable staff
Efficient Time Management
I like that it leaves no dirt attracting residue. It also left the carpets soft.
They turned my almond colored to rust color. Bo Hutchinson and Antonio the tech were the worst. No customer service skills.
Leaves are carpets nice clean freh
Tech was great. Couch looked like it was new:)
Brandon was professional and courteous. He walked us through the process and helped us understand what we needed in each room.
My carpet is six years old. The gentleman who came to work on it did a fantastic job and the carpet looks great!
Great
Diamond explained all the services and procedure used. Our carpet looked great afterwards.
Albert did an excellent job on our carpet. The carpet looks great. We are very pleased.
On time ,very professional
It worked and my technician n was great
The technican was not friendly and didn’t introduce himself. When I opened the door he just walked in and asked to see the areas he needed to clean. He seemed to be in a rush and did not take the time to clean the carpet. It takes me longer to vacuum the carpet than it did when he cleaned it. He left water spills throughout and didn’t wipe it down, scratched a wall with the water hose event though there was plenty of space to avoid damaging the walls. Overall not satisfied with the visit.
Great customer service and great rug cleaning
Friendly personnel, quick service, did great job.
Like the carpet cleaning service due to the ability to clean with very little detergents or cleaners that are left behind in the carpet after cleaning... Highly recommend...
This is the second time I have requested a specific person who you DID NOT send! I was assured for BOTH appointments that Jamie would be my technician only for you to send WHOEVER you chose in their place! This indicates to me that you DO NOT care what my preferences are and that YOU think you know best!!! I really liked Alexander for this last appointment HOWEVER if you ever do that again - after I was ASSURED that Jamie would be my technician then I WILL send them away!!!! Do not waste my time by sending someone I DO NOT request!!! I am going to give you one more chance to get this right and lets see how you do.
Tech was knowledgeable, hard working and explained the process very well.
If a customer asked to clean carpet in certain areas I think it should be done right. I did what I was asked to do.
Kept appointment time and called before arriving
Timely, knowledgeable and professional people.
Person who came was quite nice and courteous. However, after drying I saw that the soy sauce droplets in the hallway didn’t come out and also an obvious 3-4” dirt stain in the game room didn’t come out. I simply used Tuff Stuff after the Zeroez cleaning and all the stains easily came out! Disappointed this time as a previous Zeroez cleaning did an excellent job.
Chris was excellent! On time and did a great job. No upsale.. price was exactly what was quoted!
Scheduling services needed on the Dallas Zerorez site is very easy and user friendly. Technician Jaime kept me updated on arrival time. Once arrived, Jaime completed an assessment & estimate for my carpet cleaning and pet treatment needs very quickly. Within about 45 minutes, Jaime completed the cleaning and treatment with such perfection, his work exceeded my expectations. He removed all the stains and dog hair. I could immediately smell the cleanliness! Thank you Jaime and Zerorez Dallas! You have an excellent service and a new repeat customer.
Your representative that came to our home was a wonderful experience. He was very professional and did an amazing job.
Highly recommended this gentleman.?
No chemicals. Good prices. Friendly professional service.
The guy who came was great and very respectful, so nothing to do with him. The process didn't make much of a difference and the gentleman said it was likely because it is a blend fabric of some sort and might not work. I would imagine most upholstery is a blend fabric so your product should be designed to tackle that. I also didn't appreciate that there was a residential service fee and a request to leave a tip. Your business requires onsite treatment be it in a home or an office, so why are you charging fees to go to either? If you don't go onsite then you don't have business.
Associate was friendly, respectful and efficient. Service was as advertised