- Phone: (214) 372-5326
- Visit Website
based on 83839 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Jacob did an amazing job of cleaning my carpets and tile floors. On time, thorough and friendly. A great experience. Thanks Jacob
On time, courteous and job well done.
Fast good service
Let's start with the time - was supposed to be 4-6 but got a call at 8:30 am that tech would be there within 30 minutes. Let's talk about before and after - and how it's my fault that it didn't get cleaned as well - how about lying on the invoice!!!! He told me he was going to treat one area with Ming Spray and that I needed to put a fan on it - which I went and got but he didn't apply ANYTHING - the invoice seems terribly misleading - WHO MENTIONED PET STAINS????
This morning I notices stains in one room that had NEVER BEEN THERE BEFORE!! So let's create stains for the customer!
He tested an area that wasn't a recurring stain - and I'm like whatever - that's a new stain.
I have done my own carpet cleaning for years - raised 8 kids and NEVER had recurring stains until I bought this house. I THOUGHT (stupidly) that Zerorez was reliable because KLTY recommends them - LOLOLOLOLOLOL - NOT! I moved here a little over a year ago and have had recurring stains that I thought you could do - hahahahaha!
Have you read all the HORRIBLE reviews online? You are a terrible company. I get the idea the ONLY carpet cleaning you can handle if it had NEVER been cleaned before and has NO STAINS - then and ONLY then can you clean it.
My first experience with a carpet cleaning company and it was horrible - you should be ashamed of yourselves!!
I didn't appreciate ONE BIT that the lying tech had me sign the invoice without seeing what I was signing - I thought I was signing for the payment.
SMH at how horrible and pathetic you are - oh, did you get the cans I gave the tech for your food drive or does the tech get to keep it?
The technician was very good. Explained the process well.
I would never use anyone but Zero Rez. My carpets always look brand new and smell wonderful after getting cleaned. The tech was so thorough and did a fabulous job. I would definitely recommend Zero Rez to anyone and everyone!
Polite, professional, personable young man and the carpets came out great!
No harsh chemicals and high quality service.
Quality service and excellent products/
Ease, quickness of appt, cleaner was friendly, informative.
Great Job!! Thank you.
Did a great job!
Wonderful technicians who arrive on tim.
Professional, on time, and reasonably priced.
We have used Zerorez for quite a few years. If there was a problem they always came back and corrected it. They did a Great job . We will always use them.
Show up on time, do a great job cleaning.
Free of chemicals
The carpet in my bedroom still looks very dirty. I would appreciate it if someone could come out and re do that room again.
First name removed Solomon
Very efficient and good job
Water only
You do excellent, excellent work. I was very pleased with the service I received. I will be recommending your company to all of my friends. Thanks so much!!!
Service agent was excellent, efficient and affable.
Technician was very nice
Everything was explained to us from the second he walked in the door. Very friendly very knowledgeable it was a very good experience for both my husband and I
Work on getting soiled areas cleaner.
First time to ever professionally get carpets done… was so impressed by how good my carpets look and Jessie my service guy was so polite and good at what he does….
I will never do them myself… I will use
Zerores from now on…
Plus no chemicals!
Great Job!!
Professional, thorough and courteous technician. Fantastic results!
Customer Service is top notch. They get the stains out with efficiency!
Great service and on time. Very nice technician.
I liked it before when 2 people in lieu of 1 came out. Also I liked it better when my rug was taken outside to clean instead if inside as I have hardwood floors. I got the water off the hardwoods that I saw but can't see all. Also I had a chair cleaned the still.kooks dirty to me. Therefore I feel.like I wasted the money to clean the chair. The tech you sent was at least nice and seemed knowledgeable except for the rug in my den. I don't like the fact that you must vacuum first. I always do however the first time I was told it was not necessary as their vacuum was much powerful.. when you are 72 somethings are hard to overcome out of the way. Also the tech was hear around 8:30 and I slept of the couch as my carpet was still wet. This didn't happen the first time. So no I don't think I will be using be using you again unless your specials are really good. At least I know what to expect now.