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based on 83839 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We got our tile cleaned and the before and after is phenomenal!!
It works !
Don't like being quoted one peice and then technician finding all these "extra" charges.
Showed up late on first visit. Not a way to start off.
Very pleased with carpet. Like that no chemicals.
Excellent Service and Professionalism
The product is AMAZING! the carpets are fresh and look like new. Clarence the technician was professional, friendly, VERY knowledgeable of the product and service, punctual, thorough and overall terrific! I love Zerorez!
The service man was courteous and did his job quickly and efficiently. Thanks for your service.
Able to come out quick and got the job done fast. The technician was very friendly, professional and on time.
The representative was very courteous and professional. He did an excellent job on my carpet
It worked well.
Great service
My agent was knowledgeable and did an outstanding job!!!
very professional, efficient. on time and did a fantastic job. would recommend again, and will use again. thank you.
pam
Technicians are always knowledgeable and professional. I like the clean products you use.
the guys that came out to clean our carpets were really, really good, professional, and extremely friendly. really impressed.
Technicians are friendly and do good work. Explain the process and options in detail to help choosing what services we need.
Mario was wonderful!
Timeliness, the quality of the clean, and the absolute friendliness and professionalism of Joshua, the technician.
Timely response and technicians were knowledgeable and professional.
This was our 3rd or 4th time using Zerorez and I love everything they do! The technicians are always so friendly and professional and do an amazing job! Once again, our carpets and rug look brand new now that they have been cleaned. I honestly wouldn't recommend any other company to clean rugs or carpets. Excellent service and excellent price.
Your employee used a black light and insisted that I had urine stains. However, there was no urine odor at all when he cleaned the carpet, and he had no explanation as to why there was no urine odor when he cleaned. He said that he would note in my history that I declined to pay to deodorize these stains.
We had to have back to back services and our technician was very resourceful
Didn’t like the up sale but liked the service
Spencer was extremely diligent and knowledgeable! We have already referred several associates.
Gets the product very clean
The technician was friendly, polite, and arrived on time. It was easy to book an appointment. Most importantly, the carpets look great.
Their standard 3-room-for-$99 was all I wanted or needed to clean up some dirty spots in three heavy-traffic areas prior to holiday company coming over. The Zerorez technician immediately launched into his (mandatory??) UPSELL spiel, trying to convince me that if I paid $45 per spot for a Special-technique spot cleaning, he'd perform the basic service for free. As he was counting the potential Special treatment areas and passed through "6", I asked him to stop and just perform the basic service I asked. He was well on his way to a $1000-$1500 Upsell. The technician performed his cleaning, I paid via credit card, and he left. Technician was pleasant and polite. The next morning, after the carpets completely dried, I was aghast to see that there were SIGNIFICANT chocolate-brown areas all across the 3 areas that the technician worked. I have been a Zerorez customer for over 15 years, and had a similar experience in the past. At that time, the Supervisor who came out and re-cleaned my carpets remarked that the brown spots were due to the original technician's failure to properly suck out a sufficient quantity of water from the carper: that is, excess water remaining behind in the carpet/pad results in these brown stains surfacing. So this time, I called Zerorez immediately and spoke to a Customer Service representative. She was unable to help me, and asked that I email her several photos of the brown areas. I did so. I asked to speak to a Supervisor, but she was either unwilling or unable to make that happen. Still have heard nothing. I WON"T be using Zerorez ever again; I will use one of their competitors. This stuff isn't Rocket Science, and their failure to respond in any significant fashion to my complaints indicates their complete lack of respect or appreciation for their customers. Family is coming for the Holidays, and my carpets look like sh*t.
Javier C was fantastic! He was kind, explained the process thoroughly, and was efficient. My carpets look and smell much better!
Excellent job!