Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83839 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 5, 2023 — Rated 10 out of 10 by Theresa Ward Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service.Tech are very polite and knowledgeable. Excellent communication.My carpets always look new again.

Report a concern   January 5, 2023 — Rated 10 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional and efficient.

Report a concern   January 5, 2023 — Rated 10 out of 10 by Amber Thorp Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did a great job
Technician very thorough & did job on time

Report a concern   January 5, 2023 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Already filled out a review!

Report a concern   January 5, 2023 — Rated 10 out of 10 by Denise Albini Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The courteous technicians and the powerful engine to suck out the dust, dirt plus other yuck stuff in the carpets.

Report a concern   January 5, 2023 — Rated 10 out of 10 by B.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your rep finished the job as quickly as possible and did not disturb us.

Report a concern   January 5, 2023 — Rated 8 out of 10 by N.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

My carpets look great, but the technician knocked a big piece of woodwork out of the master bedroom door jamb. I didn't see it until after he left. Careless work!

Report a concern   January 5, 2023 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Non toxic carpet cleaner! It looks great!

Report a concern   January 4, 2023 — Rated 0 out of 10 by L.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Was charged an extra $75 to clean up a spot, but it's still there just the same. Now there are more spots where the suction piece is placed on the carpet after each stroke. It's like dirty water was used. Takes far longer than the stated 6 to 8 hours to dry.

Report a concern   January 4, 2023 — Rated 10 out of 10 by Cheray Scott Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My service was excellent and I love the clean carpets ....and how it looks..Feels like newer carpets :-)

Report a concern   January 4, 2023 — Rated 10 out of 10 by P.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Keith was the best about the services, total professional and a plus for the Zerorez team.

Report a concern   January 4, 2023 — Rated 10 out of 10 by C.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Would change service from 4:00 to morning appointment. Very inconvenient when family come home at 6:00. Floors are too wet. Thanks

Report a concern   January 4, 2023 — Rated 10 out of 10 by Marilynn Hale Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and flexibility when we were ill. Always pleased with Zerorez!

Report a concern   January 4, 2023 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Smells good and feels clean

Report a concern   January 4, 2023 — Rated 10 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nice gentelman and excellent service!

Report a concern   January 4, 2023 — Rated 7 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

I was hoping that the treatment would get rid of odor from cat urine, but unfortunately it did not work. It did remove the stains though. I ended up using an enzyme cleaner purchased from Petsmart that seems to be working to eliminate the odor.

Report a concern   January 4, 2023 — Rated 10 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that there’s no sticky soap residue, and that they offer a deodorizer in case you don’t want your carpet to smell like wet dog!

Report a concern   January 3, 2023 — Rated 10 out of 10 by Lisa Haney Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The product. The technician was amazing! ! The carpets look so so good!

Report a concern   January 3, 2023 — Rated 10 out of 10 by Kimberly Kantor Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great technician, very informative. My house smelled better immediately.

Report a concern   January 3, 2023 — Rated 10 out of 10 by Louis Bedford Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very helpful in explaining the process of cleaning the carpet and how long it would need to dry. The process of using water to actually clean the carpet is important to eliminate the use of chemicals .

Report a concern   January 3, 2023 — Rated 9 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Experienced, friendly service people.

Report a concern   January 3, 2023 — Rated 10 out of 10 by T.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jesse was great!

Report a concern   January 3, 2023 — Rated 5 out of 10 by B.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Didn't really remove the odor and the price per gallon was outrageous. I would not spend the money again for this service. Best part of the experience was the service techs who were professional and polite.

Report a concern   January 3, 2023 — Rated 9 out of 10 by Joyce Latham Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The concept and methodology

What I dislike is the price with the technician is different from the conversation with customer service. Give me the full rate with fees and taxes over the phone. This has happened twice and is an annoyance and a distraction.

Report a concern   January 3, 2023 — Rated 10 out of 10 by Dauphinph Poe Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Gentlemen was very courteous. Carpet looked good

Report a concern   January 3, 2023 — Rated 10 out of 10 by Hanumantha Kotiboina Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent work. Professional who came just did what explained in their website.

Report a concern   January 3, 2023 — Rated 10 out of 10 by J.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Knowledgeable, friendly and fast service.

Report a concern   January 3, 2023 — Rated 10 out of 10 by E.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They do not use chemicals

Report a concern   January 2, 2023 — Rated 5 out of 10 by G.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I signed up for the "buy three rooms and get one free" special. That was delivered and the tech did a great job, worked quickly, was pleasant to have in the house. I moved all the furniture so the tech wouldn't have to deal with that. The result was that the tech ended up only having to shampoo half of each room. He also shampooed one hallway (about 4' by 15') and asked if I wanted him to do a closet (about 3' by 4') in one of the bedrooms he shampooed, which I did. Remember...he only shampooed half of each room because I'd moved the furniture to the other half, away from the traffic patterns I wanted vacuumed. I was pretty surprised when he charged me $30 for that tiny hallway (smaller than half of any room he didn't have to shampoo) and another $25 for that itty-bitty closet space. I've used another company in the past and they have not charged for those spaces because they didn't actually shampoo any full rooms.

Again...the tech did a great job. But I was disappointed in the way the job was charged. I'll use the other company in the future.

Report a concern   January 2, 2023 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

friendly , thorough, affordable


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