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based on 83467 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Tile and carpet are clean !
Great service and product we are very satisfied with the great job our carpet looks great
The carpets don’t really look cleaner. I still have syrup stuck in the carpet. It was a really recent stain and even it didn’t come out.
Clean and fresh! Evan is an excellent carpet cleaner.
Service from technician and no chemicals
This time I signed up for the first slot of the day. This time they were timely and did a great job, getting in and out so I could get to work. Other times they would run 2-3 hours behind the allotted time.
Will always sign up for the first slot!
Professional. An amazing job well done.
My carpet is still dirty uugghhhh
Great experience our technician was awesome. The carpet looks brand new never been so happy.
Great service and very professional service and staff
Very thorough - left the carpets very clean. Did a great job. Thanks!
The tech tried to bill me $75 for 12 gallons - $900!!!!!! of "flash" treatment. I declined telling him no way. He offered 4 gallons. I specified where I wanted it used.
He did not ask me to do a walk through, brought me the paperwork, which stated I DECLINED services which I didn't.
After he left I inspected the areas I asked him to concentrate on and there were still visibile stains and odor. I called the office to get him back to rectify the still soiled area and was told the schedule was "very busy" and would have to rescheduled for another day...
I called the office to complain, left a message and didn't hear back. Called again to complain, asked for the manager and had to threaten to stop payment on the check and was advised the manager was going to call me. I never received a call back.
I have used Zerorez for over 15 years and have NEVER had this horrible of service.
Hello, i received a text for feedback and responded there but have not received any follow up from you on it. In summary, the tech was great - polite, professional, knowledgeable and answered all my questions. I did have a spot treated and it smells worse now then it did before. I could have saved myself the $75. It did absolutely nothing and am quite disappointed with the solution used. Also, have a few other areas that still smell damp or has a pet smell even though the whole room was treated for it. It just felt like you put warm water on my carpet and that was it. Very disappointed...I thought your treatments bring freshness...
No residue like other cleaners. Have used them for years. I think our carpets are lasting longer.
They get the job done! They listen to my needs and address them!
Technician ws very informed, products are nontoxic
Your employees whom I had interaction are really friendly and helpful. Big kudos to the lady who I spoke with, when I scheduled a service and most specially to Clarence, who serviced our home, he listened to my concerns, he handled our home really well, made sure its clean, and before he left, he made sure everything is great. it truly is hassle free, and stress free experience..thank you!
Good Service and Tech knew what he was doing!
Also the carpets felt so much cleaner, and smelt so much better.
On time, respectful, fast and thorough!
Your employees and your great service.
JaQuan Kagler cleaned my carperts yesterday. He was professional, courteous and informative.
I would recommend ZeroRez and JaQuan for carpet cleaning services.
They did a good job in a timely manner
Professional tech who arrived on schedule (actually early) and our carpets look incredible!
Timely, do a great job, Technicians are great, and good value.
Carpets were cleaned very well
Great communication. Jacob was very professional
Carpet cleaning
Great job and great service.
Consistently excellent service and results.
The service is hit or miss. The pricing is inconsistent. There isn't a way I know of to be able to judge how well the cleaner does before they leave because I can't walk upstairs while it is wet. This time I was over charged and the cleaning was not great.