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based on 83467 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpets feel crunchy after the clean and I am not happy at all. It was such a waste of money I get my carpets done because they done feel clean at all they actually felt cleaner before they came. They were not in time and rescheduled 6 time for my appointment. I was not happy with the guy who came out to do our carpets because when I asked him if the floors are suppose to be soaking wet he said to me they are not soaking wet I said yes they are and he again said they are not soaking wet, what do you want me to do, go back over it. I said forget about it and he did come back and go through again but I don’t think it’s right arguing with a customer, especially one who is paying for a service. Overall I wish I never spent the money and will be telling everyone I know to not use this company
Caesar did a fantastic job cleaning our carpet, I highly recommend him for other customers!
We love Zerorez! They are always professional and meet our family's carpet needs. We have several pets who make a mess from time to time and Zerorez always comes through. The carpet always looks and feels so clean when they leave. Thank you as always for your consistency! Randy was great.
The associate was great to work with.
Great service!!!!
Jacob was very upfront on what he thought he could accomplish on site vs. a manufacturer cleaning.
No chemicals
Excellent cleaning without chemicals. Friendly, knowledgeable, on-time service.
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Was really pleased with the service again. This is the third time using zerorez for my carpets upstairs. They always do a wonderful job.
We had a couple of carpet stains that would not come out. Our technician did a great job removing those for us and we are very pleased with the results!
The technician was on time, courteous, and professional.
Good service, courteous & friendly technician, carpets look great. Reasonable price for the quality.
Highly recommend Zerorez!
Service response was fast. Prices were reasonable for all that I needed. I will be using Zerorez again.
Based on my experience with Zerorez, I won’t ever use their services again. Technician came to my house despite my saying I was not available at the time and being specific about when I would be available (they called to ask if they could come early because of cancellations). I was also underquoted for a sofa cleaning despite being very clear about the size of my sofa. When I called to review each of these issues in detail, the person I spoke with simply lacked compassion and empathy.
My service was great
The service is great and explained welll about how product use pH to clean using green products
David did an awesome job! I will highly recommend Zerorez to my friends and family!
Javier was incredible! He was so respectful and personable. He worked hard to correct the issue with our carpet and went above and beyond to ensure we were happy!
I like the products they use. I have had good luck with these products. MY carpet doesn't look as old as it is.
I loved how Triston explained everything and the whole process. He was very understanding of our concerns and did an amazing job.
Professional
The tech did a great job and we were super happy with his work.
Our technician did an awesome job cleaning our carpet.
No leftover residue
I was quoted $300 for only my upstairs carpet. The gentleman came in washed the carpets and charged me double the estimate at $600. I went out of town to see my in-laws the same day hoping no traffic or pets would help not bring dirt for the holidays.
When I came back home after the carpets dried with no one or animal in the house and the stains were worse than before!. It’s almost like this company just came out for $600 to make everything worse.
I’m definitely using Stanley Steamer from here on out.
ZeroRez it’s an absolute waste of time and money!
When the service technician finished with my home, I asked how long it would take for the floors to dry. I was told 4-6 hours. 14 hours later (at 2:30am when I got up to use the restroom) my carpets were still wet even with ceiling fans running the entire time. Extremely disappointed. I called the next day to make a complaint. The person on the phone wanted to schedule to have someone come and take a look and see how they could make it right. At that point, there was nothing they cold have done. I had some wet spots in my closet but there was not going to be any correcting of that as I had fans on the places to hurry the process up. I asked to have a manager call me back and that never happened...again I am disappointed at the level of service.
Our carpet always looks perfect! The service providers are wonderful professional and caring. We recommend Zerorez to everybody we know
Decent prices, great product as there is no soapy residue and drying time is fast.
Always do a good job.