Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83467 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 1, 2022 — Rated 0 out of 10 by J.V.O. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

See my Google review.Basically carpet not adequately cleaned. Spots not completely removed

Report a concern   December 1, 2022 — Rated 10 out of 10 by Kevin Laffin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service through the entire process. Ricardo did a great job. Will definitely use Zerorez again and have already recommended to others.

Report a concern   December 1, 2022 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Being able to consult with Customer Service to learn about services and receive quoting.
The almost ease of scheduling.
The contact to inform your technician is on the way.
The option right add or decline extra services on the spot.
The professionalism shown by the technicians AND their delivery of information, making sure the customer understands everything going on without being sold.
Once my services were completed, I felt confident on the next steps I should take to continue keeping my home clean and in tip top shape. Zerorez provided services that I felt went hand in hand with what was & is important to me and my family.

Report a concern   December 1, 2022 — Rated 10 out of 10 by S.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians were very knowledgeable and friendly, and they were not only sold on your product, they truly took pride in their job and wanted us to be happy!

Report a concern   December 1, 2022 — Rated 9 out of 10 by A.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good job cleaning. Like coupon offers

Report a concern   December 1, 2022 — Rated 10 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service. My carpets look fabulous, our technician was extremely knowledgeable.

Report a concern   December 1, 2022 — Rated 10 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was great!

Report a concern   November 30, 2022 — Rated 10 out of 10 by W.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Affordability and carpets seem very clean.

Report a concern   November 30, 2022 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The quality of the service is superb! Caesar was very professional, courteous and thorough. Our carpet looks wonderful just in time for Christmas.

Report a concern   November 30, 2022 — Rated 9 out of 10 by H.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional. Cleaned my old carpet as well as they could.

Report a concern   November 30, 2022 — Rated 9 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and carpet/tile looks great!

Report a concern   November 30, 2022 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good process and results, good service and easy to schedule

Report a concern   November 30, 2022 — Rated 10 out of 10 by C.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My technician was very helpful and professional. He did a thorough job in a timely manner.

Report a concern   November 30, 2022 — Rated 10 out of 10 by Martin Loya Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly service w employee explaining everything thoroughly. Quick and noticed an immediate difference. Fair pricing for work completed.

Report a concern   November 30, 2022 — Rated 10 out of 10 by M.K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Isis was wonderful!

Report a concern   November 30, 2022 — Rated 10 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and very effective!

Report a concern   November 30, 2022 — Rated 10 out of 10 by John Kuban Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Raphael was very personable and did a great job!

Report a concern   November 30, 2022 — Rated 10 out of 10 by V.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jeremy did a very good job. He took his time and made sure everything was done correctly.

Report a concern   November 29, 2022 — Rated 3 out of 10 by M.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I did not receive a receipt. Please provide. Email address removed Thanks!

Report a concern   November 29, 2022 — Rated 4 out of 10 by D.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

i booked my appointment online. everything was wrong when the tech got to my home. they had me down for a hall cleaning. instead if calling me to talk about it they came on out and i was charged so much. i feel like i was taken advantage of pricewise. you can give me a credit for half of what i paid.

Report a concern   November 29, 2022 — Rated 6 out of 10 by W.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Several stains were not completely removed and the couch just doesn’t smell fresh

Report a concern   November 29, 2022 — Rated 10 out of 10 by D.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love how clean my carpets look and how fresh the whole house smells after! The technician is knowledgeable and efficient quickly completing the job.

Report a concern   November 29, 2022 — Rated 3 out of 10 by E.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I could have cleaned our own carpets with the carpet cleaner we own but I knew I would have to hire a professional to remove some urine pet stains. I paid the extra cost to have the “flash cleaning” done where it removes it from the carpet pad. The stains were just as noticeable the next day as well as the carpets were still wet almost 24 hours later. They had Mr. Last name removed come out again yesterday. He mentioned there might’ve been something wrong with his machine last time as the carpets shouldn’t have taken that long to dry. So the suction wasn’t pulling what it needed to pull out of the carpet padding for an example. He went back over the pet stains again and the carpet wasn’t near as wet this time when he left. But the stains are still there. If I would’ve known it would not have paid the few hundred extra dollars for the deep cleaning/flash cleaning. So I feel ripped off. I had to twist my husbands arm to allow this additional financial cost. My husband wasn’t happy with me either after it was all said and done for talking him into spending $1,000 to do a job we could have done ourselves for practically free outside of paying for the carpet Detergent. We have done it ourselves before where we cleaned our upstairs carpets but still had pet stains remaining afterwards.

Report a concern   November 29, 2022 — Rated 10 out of 10 by T.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome

Report a concern   November 29, 2022 — Rated 10 out of 10 by Dona Rhodes Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clarence was very personable and did an excellent job. He arrived on time and got our carpet extremely clean, almost like new. Stains were completely removed. Service was quick. We definitely will call on him again.

Report a concern   November 29, 2022 — Rated 10 out of 10 by Natalie Allen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guys were amazing! I love that you do not use chemicals.

Report a concern   November 29, 2022 — Rated 10 out of 10 by L.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man who represented your company was hard working and got everything looking amazing. Really liked his attitude and personality.

Report a concern   November 28, 2022 — Rated 10 out of 10 by Tonia McClelland Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Javon was fantastic! Amazing attitude, professional, informative and very thorough with the process. And to add on to that...he arrived when he said he would! My carpet looks amazing!!
Thank you Javon!!

Report a concern   November 28, 2022 — Rated 10 out of 10 by L.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I am very pleased Zerorez, I have used them for at Leat 3 times over the past 8 years. From the time I booked the appointment, I was provided with ongoing updated information to the time the teach would be at our hose. The tech did an excellent job at cleaning our carpets, he provided information and checked in with us before, during and after the cleaning process to ensure we were satisfied with the results. Our carpets are several years old and Zerorez gave them an extended life! Thank you Zerorez!

Report a concern   November 28, 2022 — Rated 10 out of 10 by D.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech was very professional and did a great job without chemicals.


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