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based on 83460 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was friendly and efficient. Our carpet floors look fantastic and stains were throughly cleaned.
The technician was on time, courteous and did a great job with our carpets. I would use your service again.
I like the thorough deep cleaning. I have pets and the enzyme treat helps a lot with soiled areas. The staff are very informative and friendly.
CJ was very good and professional.
I love that my carpets are clean! I love that there are no harsh chemicals for my grandbabies or dog. I love that the technicians are professional and clean up after themselves. They are polite. They come and get the job done and leave!
I had a temp quote on the cleaning but when the carpets were done it was much higher cost. No furniture was moved so very little of the room carpet was cleaned yet I was charged extra for a room more than 200 square feet. Plus added trip charges, etc. that are not mentioned in the sale price. Was disappointed in the charges for the amount of carpet actually cleaned in the rooms. Sigh.
Several spots were not removed. Looked ok when wet but still there after drying. Expected a carpet cleaning would do more than a wet vacuum cleaning.
Great service, friendly and knowledgeable staff, timely and efficient, good value
Every person I have dealt with, from the person who answers the phone to the person who performs the actual service, is always very knowledgeable, courteous, and professional. I have used ZeroRez for years and highly recommend them to everyone!
You do a great job
Courtesy of service
Good finished product
Price point is great! Customer service over the phone is super helpful and very accommodating! Communication is great as well! The tech who came out was so nice and did a wonderful job for us. We were very impressed with him! I will certainly use y'all again for my home and business!
Thank you,
Gina Campbell
No soap
Great service
My technician was excellent. Better than excellent. I’ve used zerorez for years and he was the best ever. I hope I get him next time too.
Professional and thorough.
The two technicians were so friendly, hardworking and thorough. Job well done. Highly recommend! My sectional looks great!
Technician was professional, friendly, and knowledgeable. He answered my questions to my satisfaction. My carpet looks clean--all spots are gone. The customer service person was also friendly and knowledgeable. I received a quote and an appointment time that worked with my schedule. A friend referred me to Zerorez. I will definitely refer others and use them again for my carpet cleaning needs.
Great service and results.
Reasonable cost.
Clean product and polite people
The tech was very friendly and nice however when I made my appointment so many things were not told to me like a stain is 75 extra....how long it would take to dry, its been over 48 hours and i still have some dampness in areas. It should be made known up front how long it can take to dry....definately not 6 to 8 hrs. I had fans running, a/c on 70 until it got colder out and the a/c shut off,
Carpets were cleaned well. Friendly service.
Flexible and professional
What a wonderful experience. The technician explained everything to me. Showed me pictures and video. Kept things clean. Very pleased. I have already told many friends.
Everything was great with one exception. I was text a time from 8-10. I called at 930 and was told it changed from 1-3. Caused issues with my planning-not terrible but I did plan around the text that said it would be 8-10am!
The most friendly service I’ve ever received. The communication was perfect. My tech was very professional and did a wonderful job. There is just no cleaning like a Zerorez cleaning!
Less water, no after smell
add on tv
Easy to get an appointment scheduled. Friendly staff. Reasonable prices
This company always does a good job of cleaning carpets. Technician arrives on time, is efficient with time and carpets look great! We have been using them for years and always pleased with this results.