Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83831 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 26, 2023 — Rated 10 out of 10 by N.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was knowledgeable, friendly and efficient. The process made my rugs look like new.

Report a concern   April 26, 2023 — Rated 10 out of 10 by Nelson Millan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

First time using their services. Excellent service all throughout the process. JP the technician was probably the most friendly and courteous individual. Upon arrival and walkthrough he quoted accurately and offered great suggestions. He explained all the cleaning process building a great expectation of the end results even sharing self made videos of how to remove pet stains and so. At the end his performance lived and surpassed our expectations including dedicating extra time to detail all necessary areas of each of the rooms. In resumed, we are very pleased with service rendered and experience overall! Kudos to job well done 👍🏽!

Report a concern   April 26, 2023 — Rated 10 out of 10 by B.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Diamond did an excellent job on my carpets. I especially like the fact that the carpets dry quickly compared to other services.

Report a concern   April 26, 2023 — Rated 10 out of 10 by Karen Usry Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Bert was on time and very attentive to the walls and floors not being cleaned. He paid special attention to the soiled areas and they are completely gone now. The carpets were dry in 4 hours. I highly recommend Zerorez!

Report a concern   April 26, 2023 — Rated 6 out of 10 by J.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Too much sales pitch and my carpet still smells even after he said his special cleaner would fix it.

Report a concern   April 25, 2023 — Rated 10 out of 10 by Paula Lynch Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service and the technician was very helpful!

Report a concern   April 25, 2023 — Rated 10 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was easy to set up my appt. I appreciated the call to say my technician was on the way (actually he was early and they asked if that worked for me.) My technician was polite and very focused on his work. Did a good job.

Report a concern   April 25, 2023 — Rated 5 out of 10 by E.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I liked my previous technician much better.

Report a concern   April 25, 2023 — Rated 10 out of 10 by V.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was told by tech that no chemicals are used in cleaning solutions and only hot water pressured water and a degreaser obtained from orange peel
Very good service

Report a concern   April 25, 2023 — Rated 10 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We were squeezed in and and the carpet looks much better!

Report a concern   April 25, 2023 — Rated 10 out of 10 by Julie Baker Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt service, job well done, excellent technicians every time.

Report a concern   April 25, 2023 — Rated 10 out of 10 by E.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Rafael was very kind and cleaned my carpet very neatly. The cleaning time was shorter than I expected, and I am very satisfied with what he did. He also explained the promotion well and kindly explained what I should choose next time. I would like to use his service again next time.

Report a concern   April 25, 2023 — Rated 10 out of 10 by Beverly Kuoppala Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great technicians and service. Amazing the difference in my tile after cleaning!

Report a concern   April 25, 2023 — Rated 10 out of 10 by Amy Pedersen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, professional staff, consistent results, effective communication, efficient work, beautifully clean carpet

Report a concern   April 24, 2023 — Rated 10 out of 10 by S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You great tecnician

Report a concern   April 24, 2023 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Communication via email & text & call when technician was on way. Very thorough explanation of services & fees ahead of time. Care when entering & exiting our home with equipment.

Report a concern   April 24, 2023 — Rated 0 out of 10 by J.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I have made a police report. All the information is in it.

Report a concern   April 24, 2023 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great technician and the carpets look great

Report a concern   April 24, 2023 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean carpet that stays clean longer!

Report a concern   April 23, 2023 — Rated 10 out of 10 by R.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician, Bobby was very professional and did a fantastic job.

Report a concern   April 23, 2023 — Rated 0 out of 10 by K.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We had to wait 2 additional days before service and we suspected that day was not going to happen. Zero Rez provides a service. We happen to be in the service business also and would not be in business BS ING our customers. No Thank you we will go somewhere else the next time we need fo have 5 rooms of carpet cleaned.
Mike Last name removed

Report a concern   April 23, 2023 — Rated 10 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

thorough clean

Report a concern   April 23, 2023 — Rated 10 out of 10 by G.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was awesome! Worked hard, took his time and my furniture looks like new!

Report a concern   April 23, 2023 — Rated 10 out of 10 by Jen Crumbaugh Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They always do a great job and have polite staff.

Report a concern   April 23, 2023 — Rated 10 out of 10 by C.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to schedule, professional employees. Arrived on time, did a great job.

Report a concern   April 23, 2023 — Rated 6 out of 10 by K.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

It was way more expensive then I anticipated

Report a concern   April 23, 2023 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No mess fast drying

Report a concern   April 23, 2023 — Rated 10 out of 10 by Adrian Pena Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The individual did a great job cleaning the carpet. I booked another appointment and would like the same team member to do it if possible. Thanks

Report a concern   April 23, 2023 — Rated 10 out of 10 by T.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very thorough. Kind and respectful. I've already referred y'all to my family!! Will def use again.

Report a concern   April 23, 2023 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets look and feel SO clean and the technicians are courteous, respectful and efficient.


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