Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83455 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 26, 2023 — Rated 9 out of 10 by Mat Hoover Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ahead of schedule, great team member, price was good, quality of service and final product was above my expectations.

Report a concern   March 26, 2023 — Rated 10 out of 10 by Brian Murray Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It’s always a quick and easy process and the result speaks for itself. Clean carpets and a happy family. Price is great.

Report a concern   March 26, 2023 — Rated 10 out of 10 by I.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

He was very polite and professional plus did a thorough job- thanks

Report a concern   March 26, 2023 — Rated 5 out of 10 by S.E. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Cleaning pulled stains up that previously had been treated

Report a concern   March 26, 2023 — Rated 10 out of 10 by Jeannine Spaulding Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have been using your services for several years now, and have never been disappointed. The carpets stay clean longer, and the technicians are always very informative and polite. I will continue with your company because I get great service. Thanks

Report a concern   March 26, 2023 — Rated 10 out of 10 by J.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was easy to do business with Zerorez. They are very professional and it was all good! We would definitely recommend them!

Report a concern   March 25, 2023 — Rated 9 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Guy was very knowledgeable and friendly

Report a concern   March 25, 2023 — Rated 10 out of 10 by C.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time and efficient technician. Looks great carpet and tile following appt. No upcharges!!

Report a concern   March 25, 2023 — Rated 10 out of 10 by K.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech was very friendly, informative and did a great job servicing my needs.

Report a concern   March 25, 2023 — Rated 7 out of 10 by A.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

The service technician was awesome and did a great job. Customer service on the other hand was a disappointment.

Report a concern   March 25, 2023 — Rated 0 out of 10 by C.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

It looked like someone vacuum over what I vacuumed and the carpet wasn't clean there was a spot on my carpet in the same spot. Every room looked like a waste of time and money. So, I will use another company to compare cleaning services.

Report a concern   March 24, 2023 — Rated 10 out of 10 by Joan Tengowski Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets look and smell like new! Paul was our service provider again; he is the BEST!!!

Report a concern   March 24, 2023 — Rated 10 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentleman that arrived to clean our carpets was very polite and pleasant.
He did a good job.

A call back was required to address a few stubborn stains.

Easy process.

Report a concern   March 24, 2023 — Rated 10 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fabian was professional, courteous and efficient.

Report a concern   March 24, 2023 — Rated 10 out of 10 by M.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job!

Report a concern   March 24, 2023 — Rated 10 out of 10 by E.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly service, great cleaning, not high pressured upstairs!

Report a concern   March 24, 2023 — Rated 6 out of 10 by R.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I specifically made the appointment for the 3:30-5:30pm slot after my initial Saturday appointment was canceled, so when I rescheduled I told the main office that I could ONLY do late afternoon since I work night shift and sleep in the day. The day of my appointment I get a text at 11:15 am saying the technician is done early elsewhere, and could arrive in 20 minutes. I immediately called the office and stated that I would be sleeping, I work nights, and could NOT do earlier than the original 3:30 time frame. I go to sleep, then get woken up to a call at 2:10pm asking if the technician could come then, since they were "done early." I had already reminded the previous caller from 11:15am that I could NOT do earlier than 3:30 pm. I stated this again to the caller at 2:10, and then the technician arrived at 3:30. I didn't get hardly any sleep, and it was very frustrating.

Report a concern   March 23, 2023 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician did a great job I'm fairly impressed

Report a concern   March 23, 2023 — Rated 10 out of 10 by Melissa Surdel Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets always come out great and aren’t crunchy like other carpet cleaning services

Report a concern   March 23, 2023 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets look like new!

Report a concern   March 23, 2023 — Rated 1 out of 10 by D.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Second time using you and bad experience both times. Carpet is only 4 years and in good condition. Had spot in two rooms and couldn’t get stain out. N

Report a concern   March 23, 2023 — Rated 9 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

John was very professional and thorough.

would prefer if your people did the vacuuming as part of service.

Report a concern   March 23, 2023 — Rated 10 out of 10 by J.D.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt. No odor.

Report a concern   March 22, 2023 — Rated 10 out of 10 by Lori Pinson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looks and smells phenomenal! Cleaning specialist arrived on time and was very courteous. He explained the process and got to work. Respected my home and cleaned up well. Great experience! Thanks to KLTY for advertising a quality company and ZEROREZ for delivering excellent service!

Report a concern   March 22, 2023 — Rated 10 out of 10 by Patricia Serici Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Have been using your service for last 15-20 years. My carpet is 22 years old and still in good condition due to Zerorez cleaning. Would and have recommended to everyone

Report a concern   March 22, 2023 — Rated 10 out of 10 by Patty Smith Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Outstanding carpet cleaning. Just wish it hadn't of taken so long for the carpet to dry but amazing job!

Report a concern   March 22, 2023 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast

Report a concern   March 22, 2023 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional technicians

Report a concern   March 22, 2023 — Rated 2 out of 10 by M.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The kitchen still has a cloudy film on the tile and It is terrible.

Report a concern   March 22, 2023 — Rated 10 out of 10 by Kathleen Ray Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chemicals are not used. Sean was thorough and listened to what we were wanting to do.


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