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based on 83830 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Did a great job, but to pricey.
Efficient, friendly, and a price that anyone can afford!!!!! Also, your carpet will look brand new and smell clean and fresh!!!! I'll NEVER use another carpet service!!!
Prompt, courteous, considerate, and thorough. Will use again.
Quality and professionalism
Great customer service!The service rep did a great job
My carpet did not get very clean. The technician was very nice but I spent most of this morning scrubbing the spots he missed.
Great work. Cleaned to look just like new. Gave us at least 5 more years on the couch and carpet. Thank you.
Ricardo was incredibly friendly, knowledgeable and professional! He did a great job assessing the condition of the ductwork, explaining the process, and cleaning everything. He also made us aware of a fire hazard…our dryer’s vent was full of laundry lint, so had that cleaned as well. After the process was completed, the air in our home just seemed fresher! I definitely intend on investing in our family’s health by investing in this service every few years as recommended! Thank you Ricardo & Zerorez!
Always prompt and professional. Quality outcome. Been a customer for many years.
Professional. Cleaning was evident. No strong odors.
You can start by doing what you say you’re going to do. We paid a lot of money and our carpet smells worse than it did before you came. It’s unbearable and now it’s going to be several days before you can come out and fix it. So now I’m inconvenienced, with a terrible smell, for days after paying you over $1000 to clean my carpet. I didn’t pay that much to have it smell worse.
Integrity, flexibility, and professionalism.
The service cleaner was courteous and professional. He took time to politely answer all my questions.
More deal with the price
I have always had a great experience and excellent results until this time. This visit the carpets were left so wet they were soggy. I called hours later and the same techs were sent back but when they left the carpet dried to a flaky white color completely different color in some areas. I had to go back and use my household carpet cleaner to remove soapy, white residue from the carpets. Serious issues and not “zero residue”
I actually think my Monty should be refunded at this pinnt
Good communication about delayed arrival, fast but thorough cleaning job
Our old carpets look really good again!
I'd like for service representatives to provide more information. For example the service rep didn't informed me of extra costs associated with over size rooms, fortunately the carpet cleaning people gave me this infromation before begining to calen the carpets.
On the other side of the coin the cleaning techs did an awsome job and my carpet now looks great. They were very knowledgeable, courteous, informative and oustnding professionals.
I'd like also to get the rangers game, I haven't received them yet and the game is for Monday 5/15.
Keep your appointments. They changed me to the next day so I had to leave all of our furniture tucked away and we had to sit on the floor.
I like fact that only using water and no harsh chemicals.
Your rep was very professional and friendly
The person cleaned rooms great. Arrived on time and very courteous.
No chemicals. Front office does job well. And the man who came out to do the work was excellent. All good.
He did a good job! Got spots out that had been there for a while and another carpet cleaner was unable to get out.
The technician broke my baby gate and didn’t even say anything. He literally broke the hinge and ripped it out of the wall. I understand accidents happen but the fact he didn’t say anything is what upsets me. I reached out to zero res and spoke with the claims manager, Susana, who assured me she was going to refund me the cost to fix the gate which was around $90. I provided invoice from the company that installed it for repair. This was an expensive gate, not a DIY install job. I was also promised a handyman who worked for zero res would be calling me to fix my wall, as the technician damaged it during cleaning and it broke the Sheetrock down to the metal! I have followed up several times via email and I still have not received a check for the damages nor have I heard from the handyman and it’s now been five weeks. Unacceptable.
Tech was very nice and very good.
I love the professional that each of the technicians have shown.
I have not been disappinted in the way my carpet look after cleaned by Zerorez.
This is the only company that I have used for several years for carpet cleaning. I trust their service.
Always reliable.
Excellent product and even better customer service!
Hi
Please contact me at Phone number removed
I like to share the pictures I took after the work done.
Your Silver Air duct Cleaning Package - Vents , returns , plenum box , coils
& fan motor.
He didn't clean any vents / returns or fan motor. He only did partial Plenum box and not a good job on coils.
He only went to attic with his machine only vacuumed from the top partially.
I am very disappointed and planning to make a formal complaint.
I am a retired engineer with 42 years of construction experience and 16 years of professional inspector.
Name removed Phone number removed
I have had Zerorez clean both carpets and floor tiles in the last couple of months. The carpet cleaning went well and the technician did a good job. The floor tile cleaning has not been as good an experience.
On the tile -- The tile was in very bad condition and now it looks much better. However, there were a number of spots where the work was inferior. I called and asked for the technician to return to fix the problems. He came on last Friday (5/12) and I had tagged about a dozen spots that I thought needed attention. He indicated he understood my concerns and said another coating of sealant would solve the problems. He recoated the floor and most of it looks better, but several of the items I had tagged were not fixed. For example, the recoating didn't fix the streaking in the original coat. Also, he only added another coat to a portion of the tile, so parts of it are significantly glossier than other areas.
Bottom line -- I can live with the floor the way it is. But frankly, every time I see those streaks and the uneven shine on the floor I'll remember it. I paid more than $1300 for this work and it's a bit of a disappointment. I don't care to have this service technician return again.