Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83831 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 23, 2023 — Rated 10 out of 10 by I.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

clean and looks like new

Report a concern   April 23, 2023 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was knowledgeable and friendly. He did a great job, my carpet looks fabulous again.

Report a concern   April 22, 2023 — Rated 10 out of 10 by Mike Crockett Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man that did my service was outstanding. He was on time, explained what he would do and did extra for my carpet. I could not have asked for better preparation from your company than him. I told him I was sorry I had no cash and that your billing system doesn't provide a option to tip. Please let him know how much i appreciate the service he provided.

Report a concern   April 22, 2023 — Rated 10 out of 10 by P.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service

Report a concern   April 22, 2023 — Rated 10 out of 10 by Ron Heathcott Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your quality employees are great, your prices are fair and your service is exemplary.

Report a concern   April 22, 2023 — Rated 10 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaning and service was great

Report a concern   April 22, 2023 — Rated 10 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech did a great job.

Report a concern   April 22, 2023 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Knowledgeable, positive people. Environmentally good product. Can do. Paul did a great job!

Report a concern   April 22, 2023 — Rated 9 out of 10 by Joel Rister Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez always does a great job! It’s amazing how clean the carpets look and seal, after they have been cleaned with only water! They always do a wonderful job and dark very friendly and professional. This is the only company I’ve use to clean my carpets since I purchased them in 2012.

Report a concern   April 22, 2023 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service technician. Very pleasant and professional. On time as promised even a bit early and he did a great job.

Report a concern   April 21, 2023 — Rated 9 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaness

Report a concern   April 21, 2023 — Rated 7 out of 10 by D.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

our rug with heavy traffic did not really get very clean. not sure why it was not worked on for a little more time

Report a concern   April 21, 2023 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Workers always polite and always on time

Report a concern   April 21, 2023 — Rated 10 out of 10 by imran . Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love that it’s no chemicals. Also like the pricing. Shawn was amazing and is very professional analyzing the home treating spots and concern about areas that he asked me about that I was concerned about as well.

Report a concern   April 21, 2023 — Rated 9 out of 10 by T.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and carpet is clean. Wish it had s fresh scent

Report a concern   April 21, 2023 — Rated 10 out of 10 by A.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

So far it seems to really be good.

Report a concern   April 21, 2023 — Rated 0 out of 10 by B.E. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Offered 4 Texas Rangers tickets for carpet cleaning. Have yet to receive them.

Report a concern   April 21, 2023 — Rated 10 out of 10 by K.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals
Faster drying

Report a concern   April 20, 2023 — Rated 10 out of 10 by M.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to schedule, prompt and courteous. Tristan cleaned our carpets and he was great!

Report a concern   April 20, 2023 — Rated 10 out of 10 by Carolyn Conrey Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician did a great job! I didn't feel pressured for upcharges, just what I needed to get done. Very polite. The office staff was great! I really loved the call 1 hour ahead of time to give me their ETA.

Report a concern   April 20, 2023 — Rated 10 out of 10 by R.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thorough from appt making to actual service. Thank you!

Report a concern   April 20, 2023 — Rated 10 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Had a sectional and area rugs done and it completely revitalized them. Tech was professional and knowledgeable.

Report a concern   April 20, 2023 — Rated 10 out of 10 by Catherine Wilkerson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Most excellent results every time ZeroRes does work for us. Both the Carpet and cleaning our vents. Job well done, every time. Jesse R. Is a great employee for you. Best client/people skills with great work ethic.

Report a concern   April 20, 2023 — Rated 10 out of 10 by B.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely, good communication, fair prices.

Report a concern   April 20, 2023 — Rated 10 out of 10 by Farhan Rehmatullah Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficient, impressive service!

Report a concern   April 20, 2023 — Rated 4 out of 10 by S.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Having you clean my porcelain tile floors was a huge mistake - a complete waste of money. You left me with a dirty film on the tiles. The film wasn't apparant until the tiles dried. I wasn't expecting you to buff the file floors, but I was expecting them to look CLEAN. They don't look clean. They show every footstep. They actually look worse than before you arrived. The technician seemed fo focus on grout, which I didn't care about.

Next week my housekeeper will clean the porcelein tiles. I'll ask her to focus on removing the film you left behind.

You did a much better job with the carpets. My complaints with carpet are due to my putting too much trust in your technician, who claimed to be a "perfectionist." Totally my fault for declining his invitation to walk on the wet carpet to inspect everything. Later I found a couple small areas of carpet that he had missed. But, that's my fault, not his.

Report a concern   April 20, 2023 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fabian was very conscientious and polite. He was on time. Worked very hard to get the stains removed.

Report a concern   April 20, 2023 — Rated 10 out of 10 by P.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, effective, well trained professional

Report a concern   April 20, 2023 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

friendly service, prompt service, excellent product

Report a concern   April 20, 2023 — Rated 1 out of 10 by J.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The stains in my master bedroom are still present. I treated them after the technician left and was able to make them look better. Don't know if the technician just got tired or was late to another appointment but could barley tell the carpet was cleaned. the other two bedrooms look great. He was also 4 hours early. Thank goodness I was home.


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