Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83460 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 23, 2023 — Rated 10 out of 10 by P.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

From the moment our agent showed up at the door, until he pulled of the drive-way, I knew my carpets and tiles were in good hands. He was courteous, respectful and extremely helpful. He was knowledgeable about my exact carpets, sharing information no other carpet specialist has in the last 18 years. ZeroRez is definitely our cleaner of choice.

Report a concern   February 23, 2023 — Rated 9 out of 10 by Tina Mcfadin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was quick and looked great.

Report a concern   February 23, 2023 — Rated 10 out of 10 by R.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was very easy to schedule an appointment. They were on time. The product didn't leave a smell and it dried farely quickly

Report a concern   February 23, 2023 — Rated 10 out of 10 by L.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very nice and clean person who cleaned our carpet. Let me know the high traffic area would not come as clean as he would like it to be. No wet carpet. The carpet looks great. Thank you.

Report a concern   February 23, 2023 — Rated 10 out of 10 by Brian Turner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Duke did a great job. Polite, efficient, thorough, and very helpful. My carpet looks great again.

Report a concern   February 23, 2023 — Rated 10 out of 10 by Kenna Ramos Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast, affordable and got our pets urine stains out of the carpet. Our technician was nice and professional.

Report a concern   February 23, 2023 — Rated 5 out of 10 by R.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The stain in the bedroom was shown to be removed, after the carpet dried, it was evident that the stain was still there. Also the push to purchase other products didn't mode well.

Report a concern   February 22, 2023 — Rated 10 out of 10 by D.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technicians were excellent. Very pleasant, quick and knowledgeable. They did a great job.

Report a concern   February 22, 2023 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This is the first time I have had my air ducts cleaned.
The technician was fantastic! He was on time, got right to work, showed me a video of his work and cleaned up well afterwards.

I have used Zerorez several times for cleaning my carpet and sofa and chairs.

Report a concern   February 22, 2023 — Rated 10 out of 10 by Cyndi Bishop Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Paul was amazing and is one of the reasons I continue to use y’all for my carpet cleaning. He was truly a professional, even when having to wait on a colleague to bring him another van when the belt in his broke. Everyone made the appointment as easy as possible. Thanks so much!

Report a concern   February 22, 2023 — Rated 10 out of 10 by Margaret Sutton Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets do better and we liked Dexter-he did a good job for us.

Report a concern   February 22, 2023 — Rated 10 out of 10 by K.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No strong odor
Timely service
VERY polite technician

Report a concern   February 22, 2023 — Rated 5 out of 10 by B.R.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We have always had great service in the past. They guys this time we’re not friendly or accommodating. We had to move most of the furniture ourselves and had issues getting them out to the house. They canceled the day before last minute after we came home from work early. Then we rescheduled for the next day after 4 and they showed up at 3:25. Not a great experience. Carpets did not come out as clean as usual. They were extremely fast. Normally we leave a tip, but this is the first time we did not

Report a concern   February 22, 2023 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Every time i have had a tech out to my home they are always professional and informative. I appreciate their willingness to do the best job they can on the carpets

Report a concern   February 22, 2023 — Rated 9 out of 10 by P.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Alberto did a great job. He was personable and very informative and thorough.

Report a concern   February 22, 2023 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians that came out, were very thorough and professional!

Report a concern   February 21, 2023 — Rated 10 out of 10 by T.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ease of scheduling and how efficient the technician was. The carpet looks better than it has in 10 years.

Report a concern   February 21, 2023 — Rated 2 out of 10 by J.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Was mislead regarding pet treatment.

Report a concern   February 21, 2023 — Rated 10 out of 10 by Becky Christenberry Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good cleaning, natural products, friendly technician- Isis.

Report a concern   February 21, 2023 — Rated 10 out of 10 by Esmeralda Lopez Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality and professionalism

Report a concern   February 21, 2023 — Rated 9 out of 10 by Mike Banas Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality work from a good hearted hard working technician.

Report a concern   February 21, 2023 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast, punctual, no hassle! Carpet was better than when I moved in!

Report a concern   February 20, 2023 — Rated 10 out of 10 by Stephanie Sain Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician got all of the stains out of my carpet. It looks amazing. I am very happy with the results. Would highly recommend.

Report a concern   February 20, 2023 — Rated 10 out of 10 by Meredith Smith Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The amount of attention and detail to being excellent in their services was top-notch. They followed up after the treatment to double-check it was all to our satisfaction two days post services! Super kind, hard-working, and extremely communicative and professional!

Report a concern   February 20, 2023 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the way my carpets look after they are cleaned.

Report a concern   February 20, 2023 — Rated 5 out of 10 by K.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Pricing is not transparent. I used service for upholstery and it did not seem to do a good job

Report a concern   February 20, 2023 — Rated 7 out of 10 by R.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

the cleaning was ok carpet is old the person who came was very polite and helpful

Report a concern   February 19, 2023 — Rated 10 out of 10 by S.L.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Alberto did an excellent job on carpet and upholstery

Report a concern   February 19, 2023 — Rated 10 out of 10 by A.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guys did an amazing job and were so friendly!

Report a concern   February 19, 2023 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician arrived on time, explained the process of providing an accurate price and was so friendly and professional! Our sectional looks and smells brand new! We will certainly call you again when the need arises.


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