Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83832 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 10, 2023 — Rated 6 out of 10 by D.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I appreciate sending the technician back out but there should not have been that need. The spots missed were very apparent and the need for spot treatment in advance should have been recognized. I have used zerorez before with much worse issues and first time worked. May hold off judgment and consider this an exception. Name removed 3225 Loyola Dr. Flower Mound

Report a concern   April 10, 2023 — Rated 10 out of 10 by Tia Marie Rodriguez Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional they worked very hard and looks amazing!! The carpet is soft and does not feel like it normally does after you get a carpet clean . I absolutely recommend.

Report a concern   April 10, 2023 — Rated 10 out of 10 by Maggie Bailey Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looks great and the tech was very professional and thorough explaining everything.

Report a concern   April 10, 2023 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love that there are no chemicals used. This is our preferred method of getting our carpets cleaned.

Report a concern   April 9, 2023 — Rated 10 out of 10 by R.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent customer service

Report a concern   April 9, 2023 — Rated 9 out of 10 by Mary Crockett Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact that there is no residue left on what was cleaned….only water and steam is used.. there are no chemical smells. It works really well.

Report a concern   April 9, 2023 — Rated 9 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service is good. What I don’t like is the “opportunity” to provide a tip to the technician. It makes the billing/payment process awkward, and if people desire to give a tip it can easily be done without having a screen choice to tip or deny.

Report a concern   April 8, 2023 — Rated 10 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly-great customer service- straight about prices- good specials

Report a concern   April 8, 2023 — Rated 10 out of 10 by V.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician, Bobby J, was thorough and answered all our questions about the cleaning of our carpeting.

Report a concern   April 8, 2023 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service

Report a concern   April 8, 2023 — Rated 10 out of 10 by Milton Stegall Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent work. Your technician did a wonderful job. He was on time and very professional.

Report a concern   April 8, 2023 — Rated 10 out of 10 by Frances Lee Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technicians are always friendly and accommodating. And, I like that you do not use chemicals to do the cleaning g.

Report a concern   April 8, 2023 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The thing I like. about the product is the way it cleans tough stains and dirt!

Report a concern   April 8, 2023 — Rated 10 out of 10 by Keith Prince Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the idea of having no chemical smell after the cleaning. I like fresh! You guys have a polite staff and easy to talk to. No worries just satisfaction. I also like how you back up your work. If something isn't right you take care of it with no problems.

Report a concern   April 8, 2023 — Rated 10 out of 10 by Margaret Breedijk Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very knowledgable, friendly and did a great job cleaning my couch.

Report a concern   April 8, 2023 — Rated 10 out of 10 by L.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional workers and taking stains out and cleaning carpet is top of the line. I know there will be no residue left in my carpets when they are finished. I have used them over and over again for 20+ years.

Report a concern   April 8, 2023 — Rated 8 out of 10 by J.A.A.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

Not walk in my home and exaggerate that it smells like urine. Not a good selling point to try to get us to upgrade our service. I am not oblivious that our carpets needed cleaned but my home in no way smellls like the worker indicated it was so played and over the top t was really annoying. We also didn’t realize a tip was expected and was called out on it.

Report a concern   April 7, 2023 — Rated 10 out of 10 by B.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue left in carpet

Report a concern   April 7, 2023 — Rated 10 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely, professional and friendly service

Report a concern   April 7, 2023 — Rated 10 out of 10 by D.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything

Report a concern   April 7, 2023 — Rated 10 out of 10 by Alexander Martinez Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was quick and really removed the smell of curry out of a second hand sofa. Well worth the service.

Report a concern   April 7, 2023 — Rated 10 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez technicians are always friendly and helpful. The two men who came today were especially so. At the last minute I chose to have a chair and sofa shampooed as well as the originally scheduled carpet. So glad I did because I don't often think of cleaning those items, and what a difference now to know they are sparkling clean. Thanks Zerorez!

Report a concern   April 7, 2023 — Rated 10 out of 10 by Paula Clark Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always do a great job making my carpet look great! Very professional employees are appreciated!

Report a concern   April 7, 2023 — Rated 10 out of 10 by K.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Paul was great. The carpet and furniture look great and they did not take that long to dry.

Report a concern   April 7, 2023 — Rated 10 out of 10 by Thad Joseph Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I’ve been using Zerorez twice a year for the past 3 years and the carpet is great…. When we purchased the home we thought we would change the carpet…. It actually looks like new, now.

Report a concern   April 7, 2023 — Rated 10 out of 10 by N.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez did a fantastic job cleaning our area rugs and couch, they were able to remove stains made by our kids and pets. We will definitely use them again in the future.

Report a concern   April 6, 2023 — Rated 10 out of 10 by Steve Gollis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very thorough and excellent results

Report a concern   April 6, 2023 — Rated 10 out of 10 by B.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dexter did an amazing job on cleaning my carpet and tile. I was so impressed with the attention he gave to the job that I had additional tile cleaning done. He is a great asset to Zerorezz.

Report a concern   April 6, 2023 — Rated 10 out of 10 by Kristen Pelphrey Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Bobby is polite, thorough and great to work with! Highly recommend!

Report a concern   April 6, 2023 — Rated 10 out of 10 by Patrick Slavin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Simple cleaning done right


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