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based on 83420 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Matthew was very helpful. Looked at the issues that I had with my carpet and it looks brand new.
Charged 150$ for spot treatment,very little improvement
tony walked through with me before he got started.i showed him the trouble areas i left and when i returned everything was really clean and fresh.i recomend yall to everyone.
pricing
Detergent free, friendly efficient professional .
No smell and very well education
clean, fast, friendly, on time, great price. Removed all of my carpet problems.
Great results
technician came out and cleaned what was promised and did not once try to upsell. he took extra care around furniture and spent extra time on areas that needed a little extra attention
Zerorez got old stains out of our carpet that the previous carpet cleaners couldn't
Fast and dries in a timely manner.
The house smells great and there is no soap residue. The carpet dry fast and feels soft and clean. I rate zerorez very likey to recommend to our friends. In fact, I tell all my friends.
My carpet feels like new again and all without chemicals
My carpets look great after they have been cleaned and there are no chemicals
I like the clean smell!
Clean, clean, clean!
Present a paper bill so the client can see the breakdown of charges before being charged.
Take care of spots on the rugs or at least explain to the client why a spot could not be removed.
Ask the client to do a walk through with you before requesting money.
Your representatives were very nice and anxious to do a good job. I guess we did not communicate well what was expected and what would be delivered.
Love the way my carpets smell and feel after cleaning. Also love the air filters that we purchased a couple of years ago. The technicians are always so professional.
From the moment I called and talked to Montana(I think that was her name) to schedule an appt. to the day Seth and Mitchell came in our door I was pleased. They explained what they were going to do and did a very good job. The carpet didn't dry as fast as I had hoped, but I think that's due to the time of year and the temps outside.
We loved how the carpets turned out....soft and very clean with no smelly chemicals.....However, we were not pleased with the high-pressure "up-sell" tactics to get us to get extra treatments. Our $187 estimate ended up being $360.
Outragous prices! Clean one carpeted room and 1 9x12 and 1 6x9 area rug, plus the bottom cushion of 2 couches, $600 plus dollars? When I said no thanks just do the bedroom rug that was quoted as $50.00 on the phone the price came down to $217.00 for the bedroom rug and 2 area rugs. $400.00 to clean a couch? Got an estimate of $900+to clean my wood floors.
Personnel. Results (you guys got out stains that we thought were permanent).
come to krum, tx another 7 miles
Professional service. Quality cleaning.
Professional and courteous staff. Very diligent about the final product.
the carpets are very clean and smell fresh
I like the product. I did not care for the service. My carpets were soaked this time. There was no logo on his truck. That in my book is a really big thing. He mentioned that he had only been doing the job for 5 months. I was really disappointed in the service. I do love the product though.
Environmentally friend products.
The gentlemen are curtious, cooperative, efficient and always on time. The job they do is always OUTSTANDING!!!
Professional service, results were amazing!!