Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83420 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 21, 2012 — Rated 3 out of 10 by K.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

your customer service did not know anything about the air purifier you sell and you do not keep any of the filters on hand. that is not acceptable! i wish i had not bought it from you

Report a concern   February 21, 2012 — Rated 4 out of 10 by T.N. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I had to call four times before my rug was finally delivered. Each time I called, someone would tell me a certain person would call me back - this never occurred.

Report a concern   February 21, 2012 — Rated 10 out of 10 by N.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very helpful, accommodating and professional service. Very satisfied. Thanks!

Report a concern   February 21, 2012 — Rated 8 out of 10 by P.L.I. Zerorez Dallas/Ft. Worth
What could we do to improve?

Technician was not able to remove all of the mold or mildew around bottom of shower which was basically the area that needed to be cleaned. Technician assured that he had made several attempts so we were somewhat disappointed for that reason. Technician was clean, creful and shower was cleaner.

Report a concern   February 21, 2012 — Rated 7 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Don't dump your cleaning waste in the street behind your truck when leaving.

Report a concern   February 21, 2012 — Rated 10 out of 10 by J.A.B.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpet looks so clean and the clean has lasted longer than any other company we have used. The Zerorez employee was very knowledgeable and personable. He went out of his way to explain how to clean the carpet when we do have a stain.

Report a concern   February 21, 2012 — Rated 8 out of 10 by J.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

Did not receive call 24 to 48 hrs prior. Price was 80.00 higher than expected. Work was great

Report a concern   February 21, 2012 — Rated 7 out of 10 by H.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

I requested the same technician I had previously.
I had to reschedule my appt and was given a different tech.
asked him to do upstairs first and he did the downstairs. there was a huge communication problem, I had to make the same requests 2-3 times. seemed he was hard of hearing?
didn't have the same experience and was disappointed.

Report a concern   February 21, 2012 — Rated 10 out of 10 by S.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no soap used, smelled great and did not leave carpet soaked or crunchy when dried.

Report a concern   February 21, 2012 — Rated 10 out of 10 by S.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They left my carpet looking like new again.

Report a concern   February 21, 2012 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets look great. Phillip was very professional and got the job done quickly.

Report a concern   February 21, 2012 — Rated 10 out of 10 by W.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

In a matter of minutes my 11 year old carpet looked like new. There were some spots that the "other guys" could not get out even after many cleanings over the years that were gone after one Zerorez treatment.

Report a concern   February 21, 2012 — Rated 10 out of 10 by L.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was impressed at how clean the carpet was without using soap/shampoo. Zerorez reps were friendly, informative and very professional. Did a great job and I will use them again. Also, I referred a friend to Zerorez and she has scheduled their services as well.

Report a concern   February 21, 2012 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpet looks like new!!! And the pet stains are gone

Report a concern   February 21, 2012 — Rated 10 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The house smelled so much better and the carpets felt softer and cleaner. The Tech was very friendly and helpful. I will definitely use Zerorez again and recommend you to friends and family.

Report a concern   February 20, 2012 — Rated 10 out of 10 by J.A.P.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact that Zeroez uses no chemicals and there is no smell or residue. Your technicians are always professional and caring. I highly recommend Zeroez to our friends!

Report a concern   February 20, 2012 — Rated 10 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything! Roy, explained the process, gave us the cost, cleaned our carpets, tile, couch and loveseat all in quick time. Beautiful results.

Report a concern   February 20, 2012 — Rated 9 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your agent was professional and attentive. He did a nice job and I was impressed.

Report a concern   February 20, 2012 — Rated 10 out of 10 by D.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was professional, prompt, and did an overall great job. Best carpet cleaning that I've ever had. Also, did a wonderful job on the grout in our kitchen. Very impressive. Will be a loyal customer as long as the customer service stays this way!

Report a concern   February 20, 2012 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly and efficient service personnel.

Report a concern   February 20, 2012 — Rated 9 out of 10 by G.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good job.

Report a concern   February 20, 2012 — Rated 10 out of 10 by J.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet stays cleaner, longer.

Report a concern   February 20, 2012 — Rated 10 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, professional and a beautiful job! Will definitely recommend you to my family and friends.

Report a concern   February 20, 2012 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job

Report a concern   February 20, 2012 — Rated 10 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tony was on time and explained everything prior and during the treatment of our carpets. He was very professional and curteous.

Report a concern   February 20, 2012 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemical smell or residue.

Report a concern   February 20, 2012 — Rated 10 out of 10 by R.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Just the fact no chemicals are used and the service was done with someone that was friendly and professional.

Report a concern   February 20, 2012 — Rated 7 out of 10 by S.Z. Zerorez Dallas/Ft. Worth
What could we do to improve?

None that I can think of, all my stains did not go away, but you told me that some stains just don't ever go away. My carpets did look good, except those really stubborn areas.

Report a concern   February 20, 2012 — Rated 5 out of 10 by D.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

You just did the service, so I don't know if it will hold up like your advertisement says.
Check back with me and I will let you know.

Report a concern   February 20, 2012 — Rated 9 out of 10 by S.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The science, The knowledgable salesman, the promptness of the service.


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