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based on 83820 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet was very clean and the gentleman was
very professional and courteous.
JAMAL YOUR EMPLOYEE WAS OUTSTANDING. WE WILL ASK FOR HIM NEXT TIME. THE CARPET WAS CLEAN
AND DRIED IN A SHORT TIME AFTER THE JOB WAS COMPLETED.
My carpets are old and I have had old dogs that were ill and new puppies - now I have 2 grand dogs that visit! My carpets look like new and will last a bit longer thanks to Zerorez!
You advertise the price $99.00....I had 1 room and small hall area.Then they add
stain remover and my total was $156.00. I think that just misrepresents your
service.
I like the fact they Zerorez does not use chemicals in their cleaning process.
be less expensive!
I like that it is all natural without soap residue left behind.
I had 4+ rooms cleaned in our home and also I had you take an area rug to be cleaned. I was told it would take up to 4 weeks. I called and inquired multiple times after the 4 weeks- my calls were not returned and only got answers after calling back. I spent over $700 with you this time and have used you in the past. I expect better customer service. Jamal (the techinican who cleaned our carpets) was great. Customer service on area rug was poor. I was given a time window on when my area rug would be returned. The man who did deliver it did not know we were given a time frame. My husband told him he could leave it on our porch if he didn't make it before my husband had to leave to pick up our son. The man left the rug on the porch - but it was uncovered and wet! To be honest, I can't really tell if the carpet is cleaner than when I gave it to you. I submitted these commets over a week ago via your website but have heard nothing back.
We had a bad customer service experience. Also, some spots have returned on our hallway carpet and we just had them cleaned 2 weeks ago. We do not walk on the carpet with our shoes. We have always had good experiences with Zerorez, but this time seemed a lot different.
My $99 special turned into a $300 job. , just by adding the pretreatment for pets. The guys did a good job getting the stains out of the dirty carpet but odor is still there.
Knowledgeable technicians and on tome
Quick drying. Friendly service.
latest technology and service. excellent job
Fast, efficient and personable people in the field.
Knowledgable and friendly technician a big plus factor.
You stand behind the products you sell.
I had a grease spot on my carpet that I could not get out, no matter what I used. Your company was able to, not only remove the stain, but make my carpets look brand new. The gentleman that serviced my account, Darwin, was very professional and knowledgeable. He came in and did the job in a very short time.
Your company is everything good that I have heard. Keep up the great job and customer service.
Clean and nit a soapy residue. Great customer service by the technician. A little disappointed when I ask for a certain time frame (am or pm) and didn't get it on either day I requested, which caused me to cancel the first day. You should be able to schedule am or pm when you set the appointment and not have to wait until two days before to find out you can't do that.
GREAT SERVICE NO AFTER LINGERING ODORS FROM CHEMICALS PROFESSIONAL SERVICE DRIES IN 3-4 HOURS I WILL NEVER NEVER USE ANY OTHER METHODS OF CLEANING MY CARPETS AND REASONABLE RATES
The techs were very helpful and professional - your products are safe for us and our precious little Beagle :)
I love the way the hot steam cleans and leaves everything so fresh feeeling.
Do a more thorough job. There were areas of the carpet that were not even wet. I had to go back over it to remove some spots. These spots came out easily. Seems like the workers who came were in a big hurry and spent more time trying to sell me an air filter than cleaning my carpets.
You use products that gets the job done, and service technician was friendly and courteous.
I am just not very happy about how much everything ended up costing us. I was not home and my husband just was not knowing on what I had in mind to pay extra for the pet stains. We ended up spending almost $1,000. I never got my jewelry card for $100 (which was a trinket compared to what I spent out). Common guys, $900+ for old carpet. Come back and do it again in 6 months and send me 2 jewelry certificates and I may consider not posting all of this on my website and facebook.
The technician was very professional and through. No smell andd quick drying
Friendly people and like the way my carpet stayed very clean and dry very quickly.
My carpet was very clean and stayed clean for a long time. The technician went out of his way to do a great job
I was told on the phone anything that I wanted done to just let the technician know when they arrived. I asked the technician about cleaning my kitchen sink and he told me they couldn't because he needed to know ahead of time since there is a speical kit to do this. The price I was quoted on the phone was less than what I actually ended up paying.
Offer better value. I didn't see a significant difference in the results from your competitors.
Everything!