What our clients think of us!

I liked carpet being dryer than other companies I've used in the past

First let me say that the technician who came to do the carpet was polite, professional, & very knowledgeable. The job he was very good. However the problem I have was the price... I called in response to an add you have on KLUV radio, It states "three rooms cleaned & sanitized for $89!" The add go's on to say "gets rid of pet stains, candle wax, permanent maker, & so on". Because our living rm. was slightly over sized the Tech said it would be $50 more for that rm, even though your add stated you would do an entire extra rm for only $33. The pet treatment was $75 extra per rm,over 50% more then the cost of an extra rm. If it seems like I am splitting hairs you will have to forgive me but it just seems like your advertising is a little misleading. Ultimately I fell the Tech gave us the best deal he could but, it was just much more then we had planned on spending.. I was expecting three rooms for $89 & got three rooms for $250.. Quite a bit more wouldn't you agree?

Quick, informative and couteous!

I was told the spots would not reappear. It has only been 4 days, and I am beginning to see them reappear.

I paid extra for scotchguard and there must be a big mark up on the product, because it sure didn't take much or long to apply.

the technician did not arrive when he was scheduled.

The techs showed up on time, were very nice and got right to work. I think I should have been a little bit better prepared for the price tag, however. I knew that my carpets needed some help, but wasn't anticipating paying over $1000 more than I had budgeted! After the initial walk through the tech told me it would be $1159 for EVERYTHING and it took me a second to think about that, given I had estimated around $200 or so for the job, not knowing how incredibly expensive extra stain formulas are. However, given that I myself had worked on my daughter's room before with enzyme cleaner I knew it was expensive and labor intensive, and I didn't want to do it again myself. So, when it came time to pay the bill, it was $1289--the tech had forgotten to add in my stairs and didn't mention tax. Please don't quote someone a "final price" over $1000 and then add tax on top--add tax at the beginning. I know that everything is priced "on site" but you might want to let pet owners know that certain formulas may run into the hundreds PER ROOM when they schedule the appointment.

The carpet feels clean and i can breath better.

Thanks to Zerorez my carpet looks new and feels softer than ever!

your representatives made sure my needs were taken care of, were courteous and efficient

Carpets come out clean. One thing you need to do is train your technicians to not ask to use the restroom at homes.

Your technician was discourteous and unfriendly; he clamed he is one of the manager.
I ask him to clean under the sofa; he give me a lecture first, that I have to let him know a head of time.
I did not tell him to move a plant in one of the room, (was on wills on floor) and he just worked around it.
Does a person have to be there in every room and tell them what to do?
What can one expect from the rest of your workers, when a manager is this rude?
To bad, because I liked the finished work.
But I will not put up with rudeness in my own home.
They have to learn to be more pleasant and courteous to costumers.
Regards,
Eszter Szegi-Last name removed

Carpet was clean without feeling stiff

Technician was great and the job was thorough and qick. Also arrived on time for appointment. Cant rate higher because I have not used anyone else and have nothing to compare to.

everything

The technician was knowledgable about the products and services. I also like the fact that the service requires no harsh chemicals.

My tile cleaning did not come out very well. Grout is still dirty in places, and floor feels oily after this mornings shower.

Very good service with no pressure to buy more products

Not much. The operator was a ver nice man, efficient but friendly. Thnks

Technician wear shoe covers throughout whole visit, not just once he starts the cleaning process. Did not like the big hose tracking dirt and leaves in the house. Also technician did not clean it up afterwards.

I like the way the carpets look and feel. The technician was great, Luke, and he did a spendid job on rust stains. This was the third or fourth time we've used Zerorez, and will probably call you again in the future!

No chemicals or funny smells left in the carpets.

I was very pleased with the cleaning of my carpet and tile in my house but I was not as impressed with the results of the carpet/upholstery cleaning of my car. Maybe they should have had my car moving out of the garage and that would have helped but over all I am very pleased. The guys were super nice and we will have zerorez return for our future house carpet and tile cleaning.

A bit disappointed this time: tech didn't get two stains out after he just finished showing us several pics of a couple of horribly dirty homes he just finished with. Our stains were tame compared with what he showed us! Then he was supposed to treat the whole family room so it's odd these two stains didn't come out. At one point! He sprayed a stain and then rubbed it in with his food - yes, his shoe was on. Wasn't impressive.

The techs were clean cut and polite - Luke and his partner were excellent. Since I am a first time Zerorez customer, they took time to answer all the questions I had about the service.

The bids to clean my area rugs were at first almost $1500, later, the technician said he'd clean all for around $643. When they left, I looked at the ad in the newpaper and it said "4 rooms of carpet cleaned for $99". I am wondering, what could be the difference between cleaning 4 area rugs or cleaning 4 rooms of carpet? Interesting that it was soooo much more money than I thought it would be. You can call me or email me.

The carpet looks amazing now!

Your carpet cleaning was excellent! The after care regarding my Cleaning Kit I ordered was sub par. After waiting 2 weeks to receive it I called a total of 4 times before I could get a manager on the line to enquire about it. I was disappointed in the amount of cleaner vs cost but hopefully it is as wonderful as claimed .
Regards,
First name removed

It was just very expensive and most of the stains we had were still there, but overall the cleaning was good.

Jamel, was very helpful and did a wonderful job on our carpet!
If I ask him to do extra cleaning in certain areas he did!

I really thought I would have to recover by sofas since they were so soiled, however Joe Vasquez worked his magic on them and they are like new! My carpets came out well also. The grout on my kitchen floor was cleaned and i thought it was dark grey and now it is light beige-what a dramatic change!! Next time you come out(and i will use you again) I will request Joe as my tech because he was so professional and a nice young man also. I really do believe the ads on the "Jodi Dean & the morning team". I use to clean my own carpets-not anymore! Other companies cannot compare with your service and product. Thank you so much.