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based on 83428 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
1) Made appointment for cleaning to occur early in the day. The (first) scheduler said no problem, between 8:30 and 1:30. Then another call was received 2 days before scheduled day, our appointment had shifted to late afternoon, no explanation. I asked for an early time on a different Monday, was told not possible. No explanation.
2) Your technician said drying time 2+ hours. Well, it took overnight as expected (all fans set full speed, RH was not high that day). This is why we wanted cleaning done first thing in the a.m.
I spent a close to $500 on getting the dog odor/hair out of the carpets in 3 bedrooms. Unfortunately, the odor in one spot is still there, and there is hair in the corners of the carpets. My expectations are obviously picky to say the least, however, I would have paid more to guarantee the odor and all the hair removed.
Really see no difference between your service and Dalworth's...
My carpets were very dirty from high traffic, pet stains, and a rust stain that had been in the carpet for over a year. I wasn't sure they could even be cleaned, and I planned on replacing the carpet in the near future, anyway. Zerorez was honest about what stains they could remove and ones that they possibly could not remove. They were upfront about additional costs required to remove the tough stains. I was extremely impressed with their product and the results were amazing! My old carpet feels, looks, and smells wonderful! I honestly cannot believe how good they look. I don't have to replace my carpet now!
The cleaning process was very fast. The gentleman that did the work was very pleasant. After the carpets were cleaned they looked really good. Almost like new carpet!!!
The job was done very well
The end result is so clean and dry.
Friendly, knowledgable & hard worker
just great my rugs look like new and seth and tim where just the best.
Jamal did an amazing job of making our 12 year old carpet look like new. I like that the process does not leave a harsh chemical smell and that it dried quickly. You can't even tell that visiting children mashed Easter chocolat into our carpet or that we ever had a pet. ;-)
The technician explained the process and pretreatment and additional costs to me. I like that there are no chemicals in the carpet cleaning products.
On time and clean with no chemicals that smell afterwards.
Thjorjough
Thorough cleaning, frjiendly service, competent employees.
I appreciate how polite and respectful the service technicians are. Not only are they courteous, they are also friendly and personable.
cheaper prices.
1. We were told by the scheduler to expect service between 3:00 and 4:30 PM. At 4:30, I called to verify time and left a message. Terry Morton called back to say he'd be at our home by 5:10. Apparently, he was told that we were scheduled between 4:30 and 6:30. He showed me this appointment schedule on his phone. So, the problem was not with the service personnel, but with the scheduling personnel.
2. As requested, I removed all items from end tables, coffee tables, etc...and the only piece of furniture moved was an ottoman.
3. Pet urine stains were not fully removed by treatment, even with paying the extra $60.
4. On a positive note, a few spots of red paint on the carpet were entirely removed. I will reserve judgment on the rest of the carpet until I see if high traffic area spots reappear. I chose Zero Rez because of this guarantee.
The price I was quoted I feel was high. But in all fairness to you, you were my first quote. I do appreciate you coming out to give me a free estimate. The guys that came of was very nice. First name removed
The price was twice what I expected. Spots are coming back.
Service techs were great - thorough and efficient. Carpet looks great!
Results were great - very clean!
Dryness of carpet afterwards, complete stain removals, no residue or smell and spots do not re-occur. I went on line to make my appointment and there was immediate follow up. I wasn't home when they came, but my husband said the tech was very nice and thorough. And I have given some of my friends your company as a referral.
Have drivers call 30min before anticipated arrival. That would be much nicer that having to waint around the house for the given 3hr "window".
My carpet was a disaster with Chihuahua urine everywhere. Roy with your company worked until it was all gone. I can't imagine ever using anyone else!
Efficient and knowledgable service. Stain remover product is great.
Products have a pleasant smell. The tech was professional and fast
Seems to do a great job. However, if pet stains and odor are an issue, it will not remove them completely, but then no one should expect miracles.
The technicians who've come to my house are very professional and informed. I've never had a bad experience with Zeroez.
The results of the cleaning, the softness of the carpet after it dries, the courtesy of the labor....all great. I had an oriental rug cleaned through zerorez and they did Not keep me well informed of the progress of the cleaning. It took 1 month and I had to call to check on it. I had concerns about ever seeing it again. I did get it back and it is wonderful which I deeply appreciate. Next time I will know it takes longer than I was told. thank you, Name removed
it just seems to work!
I hired you to come out and clean my couch which had cat urine on it. I asked the tech whether the service was guaranteed and he said, "Yes. It's guaranteed for 30 days. If the smell is going to come back, it will be back before then." They cleaned and treated the urine spots and I left the cushions as they were for over 12 hours. When I went to put them back in place, I smelled the urine in at least two of the spots. Also, my whole couch smelled like a wet dog. The smell made my allergies go nuts. I called and someone is coming to re-treat the spots, but I'm skeptical that the couch will ever be the same.