What our clients think of us!

Stains remain that you got out last time

Quick but thourough and specails prices. Randy was very good.

Really clean carpets

All stains were removed.

The guys came in, did their job, answered my questions, made recommendations but did not pressure me to buy more services. Also, the carpet looked great! My mother called the same day after they finished and set up for her house.

Z was courteous, friendly and professional. I like that your company is Green and doesn't use soap that stays in the carpet. Our carpet was dry in about 4 hours and looks almost like new.

no chemicals

The technician was very knowledgeable about the products, very professional in handling the service. My carpets look like new (they are 26 years old)the best cleaning work ever performed on them. I will certainly use Zerorez for my tiles in the future.

I like that the floor is ACTUALLY clean! We tried to get it there, for our 9 yr. old carpeting, with a home carpet steam cleaner, but we werere unsuccessful. Thanks Zerorez for the GREAT JOB!!!

My technician Ricky, was very knowledgable of the product and understanding of our needs. Our carpet was in horrible condition before ZeroRez. Now, it looks And smells great!!!

quick, clean, efficient, professional, polite, mannerly, took care of "tough" spots - left my house looking clean.

I like that only the really dirty areas get sprayed with cleaner so it does not get all over the carpet.

You were professional;gave the entire cost up front;you did a great job.

I like that your procedure did not leave any chemicals or residue in my carpet. The carpet looks great -- and the kitchen tile looks like new!

The guys were very friendly and polite, they told me what needed to be done to fix my rugs and how much it would cost ,with out jacking up the price.

Cleans well and dries quickly. The gentleman who did the work was excellent, Sean Tamez.

Z did a great job. The carpets are very clean,they dried quickly and smell fresh with no chemical smell.

Workers were very professional and did a great job. Carpets look wonderful and I won't have to buy new carpeting now. Thank you--First name removed

Personnel and expertise.

I could see results after the pretreatment.

Awesome!
Every time a great job.

All went well. Jamal did a grest job. Very thorough and polite. Took time to explain the process and patient with my questions

The product, so far has done everything it's advertised to do. The service was very good, and the techs were here on time. They answered any questions I had, and very extremely polite. The job was completed in a very timely manner.

The only thing I forgot to ask, and they probably just forgot to tell me, is how do I get my $100.00 gift certificate for Fuller's Jewelery.

It didn't take long to dry and there were no harmful chemicals in the products.

I think the pet treatment is overpriced.

Customer service...the girl I talked to needs training. She took my request only because she had to. She kept saying I was set up for an appointment on Friday when the appointment was on Saturday. My telephone call to her was my first contact with Zerorez and a good telephone image is an important step to make the sale.

The service guy, Keith, was outstanding. He knew what he was doing, he was cautious and careful and gave me confidence in his abilities.

I had the carpet in my home cleaned on May 5, 2012. At the time I also purchased a filter. The filter was delivered on 5/18/2012 to an inaccurate address. I had to meet the receiving party to retrieve my filter. It was one hour round trip Saturday May 19, 2012 plus mileage of 25 miles and I missed the opportunity to pick up the filter. Sunday May 20, 2012 I met the receivng party half the distance and finally had the ordered filter. I was not a happy customer. A credit it the initial cost would be much appreoate!

I rated you as a 5 to be neutral. First impressions are ever lasting ones. It is like a marriage. How often do we meet someone and on the first date we decide if we like that person or not? In this case, I cant say anything negative because nothing bad really happened. What did happend was:

I had someone come to my home, on time, and give an estimate. The person was nice, professional and assure me about the process of what they would do. I was told by the worker about getting an email of my estimate. I will not authorize any work without that estimate that way there is no dispute of what I will be paying. The idea is to prevent problems or issues.

I read about your BBB record. I understand you have 9 complaints in the last 3 years. I know this does not account for undocumented complaints. 2 in the last 12 months. When I called I wanted to give Zerorez an opportunity. I like the fact the company is fairly new compared to your other competitors. Sadly at this point, I still have not gotten an email with my estimate.

Here is my conclusion. Should I evaluate a company because they didnt provide an estimate? If a company cant give a simple email of an estimate what makes you think they can provide a good service? Does the failure of providing an estimate show the true work of a company?

These are questions I ask myself. I would still like for Zerorez to clean my carpet but not without my estimate. The overall idea is to assure of certain things function properly like they should. It serves two purposes. First it keeps companies like Zerorez out of trouble and minimizes any possible complaints. Second, it keeps the relationship honest and professional. It makes it a win win situation for everyone.

I like the pet safety and fast drying technology plus the carpet always looks great!

The tech was timely and effective. My carpets almost look new!