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based on 83428 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast,reliable, and do the job right. Gets carpets looking like new again!!
The products work and the service men(Ceasar) know there stuff. Excellent
Have recommended Zerorez several times already to friends/associates. Even an old carpet looks like new.
Did not clean carpet to my satisfaction. In one room there was a small spot that looked like they just went around it. They also left puddles of water on my hard floors. They also were not very willing to move any furniture.
I'm sold on the "empowered water" slogan because I can tell the carpet is cleaner and fresher after the work is done.
Everything, very clean, dryed faster than other processes. The tech mentioned upgrades but was not pushy about trying to sell them.
you did what you said you would do. the tech was very helpful went out of his way, showed up on time. had a bad cat smell and it was gone after you cleaned the carpet and used enzymes on it. i was very pleased.
Do a great job of cleaning without leaving tons of soap & chemicals behind in carpets.
My carpets look better than they have in years.
POLITE AND PERSONABLE TECHNICIANS ARRIVED AS SCHEDULED AND DID THE JOB TO MY SATISFACTION.
Good, friendly, clean service (but very, very long when your vans' equipment breaks down!)
No additional chemicals. Dries a little faster than other company's.
For my carpet you did a great job, but for my tile (marble kitchen floor) I did not get remotely to what I was expecting and basically what I was sold. I think I could have saved myself $500 and done as equal job. When I questioned it you try to sell a cleaning job for a $1000. For carpet I might comeback but not for any other flooring. I was considering to let you do my living room but I believe I'll go else where, thank you.
Good quality cleaning
Seemed to clean the carpet better than other systems.
Your employees were very helpful and able to do just wha was needed. I will no hesidat to recommend Zerrez in the future.
you do a great job and if there is a problem, you take care of it right away.
I thought if I paid more I would get really good results but I didn't I was very disappointed - There were some spots missed in one of the bedrooms edges were not cleaned in the bedrooms and that area was dry when I touched it - there are guey spots left with the treatment was left and apparently since the living was the last room and was the worst maybe there was not enough water treatment left still has dirty spots left I thought it would go away since it was wet yesterday but it is not.
Non-chemical based and excellent cleaning
Seth was great - good service and great results on the carpet
The onsite staff is extremely personable and engaging, however follow-up after with corporate is very disappointing. Phone calls not returned and zero feedback regarding cleaning of my furniture which was cleaned and damaged without my approval. Disappointment is an understatement. My furniture was returned yesterday much improved but with still obvious stains from the unauthorized "plus one" cleaning it received. Even after my attempts to stop the technician while seeing VISIBLE ORANGE STREAKS met with his reassurance that all would dry clean and clear. I believe it was obviously contaminated fluid and he should have ceased immediately upon seeing the orange streaks appear.
Last I had zero res clean my carpet thet tech did a great job, This time even foot stool in bedroom was not moved , he cleaned around chair end table etc. I had taken everything off end table and coffee table, but only cleaned after I ask thim to.(then I went back and moved end table and coffee table) In the bedroom only main walkway was cleaned. Was just interested in selling me more add ons. Not very happy. Sandra Vogt
Be more honest about your prices, what I thought was going to be 89.00, for three rooms, did not include a trip fee which was not disclosed until time to pay the bill, and the tech. said he was going to get the dirt stains out of the carpet, but did not tell me that there was a $75.00 fee for that so I was a little shocked at my bill. With that said Luke did a very good job and I would have him back again, just next time I will be a bit more careful not to be taken advantage of.
There were a couple of spots that even after treated still can be seen.
I do like that I don't have to worry about letting my 8 mth old sit on the floor - carpet and hardwood.
I feel that the product and service is wonderful, but find it pretty expensive. I will recommend and share my experience, but will also inform as to the price.
NO HARMFUL CHEMICALS AS WE HAVE A PET AND NO AFTER EFFECTS SMELL OF STALE WATER,NO DAMP CARPET, AND THE $60.00 TREATMENT SEEMED TO WORK AS STATED. I WAS IMPRESSED WITH THE LEVEL OF SERVICE AND HONESTY BY THE TECHNICIAN ! I HAVE ALREADY GIVEN A BUS. CARD TO OUR MANAGER ,TONYA ,YESTERDAY, AS I HIGHLY RECOMMENDED ZEROREZ.
Service is excellant. Carpet dries quicker that others.
My technician was outstanding. He was personable as well as thorough; he asked me to check each room for anything he may have missed, and made corrections as appropriate. I was very pleased with the results and the service.
Our carpets were so wet the following day that our employees tracked dirt onto the clean carpets and we couldn't put our chair mats down for 2-3 days.
The workers professionalism.