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based on 83428 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our tech was the best I have ever had. He was thorough, knowledgeable and did an absolutely outstanding job. I will recommend you highly.
The young man that came to my house was very knowledgeable, courteous and efficient. He did a great job.
Bait and switch!! I am furious that a quoted job of $188 turned into an $870 charge. I was not there during cleaning, and my husband evidently was told we needed extra stain removal on 4 areas (at 60 dollars each) and duct cleaning at 375 dollars. Our house is less than 10 years old, we change our filters regularly and have no issues with excessive dust on our vents. We have a 3 year old who spills stuff and a short hair cat- no pet stains and no carpet odor. I think this is regular wear and tear. I am just flabbergasted that your service people reccomendef these services in good conscience. My husband signed and should have known better. I sure wish I would have been there to stop this. I will be telling everyone I know to NOT use this service
product is effective, ability to meet requests and needs
The quick turnaround on the treatment and the very clean process. Also, the clean carpet is a nice benefit as well
Luke said he wasn't sure if he could get ourstsins out when he first looked at our carpets, however not only did he get the stains out the carrots looked brand new! Luke was very friendly and staight forward with what he was going to do and how much it would cost. Although Zerorez is more expensive than what we have paid other cleaners in the past, it was worth every bit.
Very good results. Technician very knowledgeable,polite and professional.
I paid what was requested, but on a 2nd thought, the cost seemed a little high. Although they did a great job.
Less dry time & clean carpets last longer
Cleaning was good. The Guys that came out really seemed bothered when we asked them to clean under furniture that we voluntarily moved.
I was told that they would move anything under 50 lbs, so i wasnt asking for something extra.They seem a little lazy. For this alone, I might hesitate to refer.
The carpet was great after the cleaning but I had wall cleanup and touch-up painting to do after the stairway carpet was cleaned. Watch that !!!
To be more honest. Like usual, I was not told the exact total cost of cleaning till they showed up. I thought I could get 800 sf cleaned for $99, but after they arrived, I was told the real way its calculated. But, all in all, Im happy
Fast friendly service! Great Job! He did an amazing job with a badly abused carpet!!
Your man Luke did a pretty good job on my carpet, but left all my heavy furniture out in the middle of the parlor for me to move back. I'm almost 80 years old and not able to do that. That really irretated me. Your lady i talked to on the phone flatly said that was my problem and not yours. That not only irked me but none of the neighbors I talked to could believe you would do such a thing. Well, it's still where he left it. I'll get some friends over and they'll move it for me like you should have done.
Frank Cross
(My daughter Kelly and her husband Name removed set you up for me.)
THEY DO A GREAT JOB ON THE CARPET; BECAUSE THEY DON'T USE CHERMICALS MY ALLERGIES ARE NOT AFFECTED.
No residue....Carpets look like new.
The professional way that carpets are restored to their like new condition! We would never think of using any other company.
Lower your price
got suckered for extra charges. promised that i would be shown when the extra product was used. i did not see any extra cleaner brought into the house and did get a chance to see any additional cleaner used. bottom line i feel ripped off by a fast talker that was done in ten minutes. with all that said still very poor job overall. did not find out till the receipt was emailed back to me that your work has no gauranty. over all you crew and company score a zero.
quick. thorough
no odor and my floors look like new
Carpets look new again and they don't smell funny!! Guys were super professional and fun! I will always use you again.
Price and follow through.
ya'll did awesome! just a good job, and got out most stains
i had an issue with the bill because we miscounted rooms...i sent in a letter but have not heard back. not happy with no response yet you send me an automated feedback.
NO chemicals, the tech who came to my house was awesome to work with.
Darwin did a great job removing stains and spots I never thought would come out. The carpet looks good as new. There was no chemical odor like other carpet cleaners. I was very pleased and would use Zerorez again and recommend them to all my friends.
Any way you explain it $2600 is too much to clean the floors of a 2700 square foot home. The Technicians assigned to our home were okay but failed to inform me how much several add on charges would be.
It would be helpful for the office person to talk about the pet treatment options before the carpet cleaners arrive. That way, you would have more time to decide and feel like like you were being "upsold" on something you didn't expect to need...