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based on 83428 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
There's no chemical or other scents after the cleaning is done.
Appreciate the use of only water, no chemicals. We have SMART Strand carpet and can only have water treatment. Did not see any use of an agitator which may have possibly helped???
scheduling was very convenient -
How informative Seth was about the product and what they do . I like useing more natural
products. My carpet looks good and Seth and Joseph were extremly nice.
The carpet was clean, nice job there. And the service man was nice enough. It was a "deal" to begin with, but pre-treatment pushed the cost on up there. I feel like I've had the same service with Dalworth Clean for a little better price.
The CARPET LOOKS GREAT
quick drying, complete clean, prompt and professional service
The team who came to the house were very professional and knowledgeable. They not only recommended additional services, but gave us a demonstration. Very pleased with the service.
I was not wowed. We will see how it holds up without the chemicals. Took longer to dry than I heard it would.
Paid for expensive pet treatment that technician said was necessary and house still smelled when he was done, yet somehow pet treatment not guaranteed???? What's the point? Carpets look okay and technicians were very polite and professional, just not convinced that it was the best carpet cleaning I could have gotten for $500+.
Prices are too high for most people I know
My entire job was rushed bc the guys wanted to get done in time for memorial day weekend. Areas were missed and they did the entire house in 35 minutes which seems impossible that the carpet was actually cleaned and not just rushed over. And after they charged my card I found out through email that they charged me 5 dollars per stair flight which is crazy considering they only did the top of the stair and it was less area than any of my rooms! I had actually used zerorez in the past with great results but after this rush job I won't be back.
The carpet cleaning is amazing!!
My mom was pleased with the results. You got stains out that she did not think possible.
Our technician was early, friendly and very effecient with his time. I appreciate the respect of our time. Prices were very reasonable too!
Asked some questions about the wrinkles in the carpet I have,
and the tech was uninformed on the matter. Not to worry,
though I will visit with an expert.
Zerorez has always done an exceptional job for us in the past. We have used your company several times. However, this last time the service was not great. The service technician told me that they could treat the dog urine stains it was not until they had mixed the chemicals that he said it would be $60 more. But the worst part is that I do not think that the carpet was cleaned thoroughly, it does not look much different than before. Unfortunately I may try a different company in the future to see if they can get my carpet clean.
The price is far too high. I would preferred to get an estimate prior to arrival. I liked the technician, he did a fine job but it's unlikely that I will call again.
Does a good job quickly
Your serviceman was very friendly and professional. The carpets were quickly cleaned and treated and there was no chemical smell.
The carpet looked brand new after being cleaned with the zerorez system!!
you can refund part of my money. They overcharged for the tile cleaning. They left residue and footprints all over the kitchen. They dented two doors on the kitchen cabinets. They did not clean the carpet very well. Too big of a hurry.
Very friendly techs and great results
Professional, knowledgeable, courteous and friendly technicians who are willing to answer all of my questions.
I appreciate the professionalism of your technicians. Keep you the excellent work and thank you!
My carpet smells new again, looks new again. Thank you Zeroez.
One month later and it still looks just as clean.
3 rooms (one oversized) and it took him less than 30 min. We have two animals so I know it wasn't because our carpets were already clean. He also didn't offer to help move ANY furniture, not even a coffee table or floor lamp. He just cleaned around anything that wasn't moved. We used you once before and had good service. But this time... Not so much. We have very busy lives and don't have time for people to keep coming to our house. Just promise you will truly and ALL your employees will uphold your standard of customer service moving forward.
I had some pet stains and the special cleaner i paid extra for stunk up the house for a week now, it didnt smell bad then but it does now.
on time, friendly, fast, thorough
We were out of town when the tech came to clean the carpet. It was awful when we left and great to come back to like new carper.