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based on 83824 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The pet stains were not removed completely although I was told that they would not be visible at all once the carpet dried. The carpets took much longer to dry than I was told. The price was higher than I expected.
No chemicals are used.
I didnt like that to get up pet stains it cost extra. I exopected to pay what I was quoted on the phone. The van was scary. I was a uneasy as it was a white pannel van, no windows, no business name on the side. The license plates said covert?? Not very professional looking and it made me question letting the man in my home. After meeting him he was very nice and helpful. He did the cleaning REALLY fast and the carpet was wet for hours. I apreciate getting it done in a timely manner but would have thought it would take a little longer than it did... It still looks super where I paid extra for the pet treatments but stains are back where I did not. Kind of dissapointing..
Service tech was very professional and easy to have work at our home
They work well without an odor, and the special price I heard on the commercial was very reasonable. I also got a phone call 30 minutes prior to the service time and the service was during the 2 hour window I was given.
The technician was very friendly but had some issues with his equipment the day he cleaned my carpet. This made the carpet cleaning turn into an ALL DAY appointment. This was some what convenient but made the tech very frustrated.
Eliminate all of the exta charges such as Fuel Charge and stain removal. These should be part of the service.
On time, courteous, knowledgable
Great job of cleaning
Sold our house in 3 days!
Keith was AWESOME, my carpet looks wonderful. He went above and beyond. He was so professional and gave me great information to assist with my son's asthma. I have already recommended Zerorez to my friends!
promptness and efficiency
The technician did not clean everywhere, didn't treat obvious spots, it just didn't seem clean when finished. Then he asked where the check was and ran out the door without giving us an invoice or telling us where to get one. I was very pleased the first time I used Zerorez and so disappointed this time.
I was actually mostly very happy with your service, but that doesn't mean that I'm likely to recommend your company as I rarely talk 'carpet-cleaning' with friends & associates. Your employee was wonderful - very hard working, respectful, patient helpful and uncomplaining (our house was not exactly cool). There was a bit of miscommunication about the cost of stretching our buckled carpets so our bill was higher than anticipated, but I take responsibility for that. The only complaint I have about the actually cleaning is that the edges of the stair steps could have used another swipe to look and be really clean - there was a narrow, 'missed' strip on some.
When the technician came to my house, he suggested that I might want to add the stairs to the 5 room's work that had been discussed on the phone. I agreed that they really needed cleaning, and I can't fault a guy for attempting to up-sell. I was taken aback when the new bill was going to be twice as much as had been discussed on the phone when I made the appointment. I was pleased with the job that was done, but not the apparent "bait and switch."
Joe was friendly and knowledgeable. My carpets look better than ever.
We like that it's a green service; no chemicals..
The product and service was absolutely wonderful. My carpet has never looked better.
Results on carpet and tile floor were excellent
You cleaned an area rug for me and the results were fantastic.
The representative was very knowledgeable. Hopefully the guarantee will work. Thanks for a job well done
Quality
I like that there is no soap used. My carpets are old,but, they look very good now. I ordered an air filter for my home. When I receive it if it works as well as I was told I also will recommend the filter to my friends.
works
makes carpets look brand new
Professional and courteous - on time very accommodating
the cleaning method does not leave a residue.
Friendly, professional staff
No extra costs
Carpets look great.
Very pleased with the work performed, however the tile in the restrooms (4) was not cleaned. Last time Zerorez was out to clean our tile, the restrooms were included. I would like to set up a date and time for Zreorez to come back out and finish the job.
The results
I feel like I was over charged cause of my square footage... I had a hall way and front area and living room and dinning room and I was charged for 4 rooms....
I was pleased with the customer service of the people who came to my house as well as the results of your service. However, I was very surprised at the end of my cleaning to be told that any carpet protection product that had previously been on my carpet was now no longer there and that for $30 a room you all would re-apply it. That would have almost doubled the cost of the service! I felt like that should have been a standard explanation at the point I called to receive a quote and not an add-on at the end of the service. To be honest, it felt a little deceptive. Because your product is so different from most other carpet cleaning services (and therefore the protectant issue is not common) and the cost is significant, that should be explained up front. Based on cost and my particular circumstance, I decided against the protectant. That was my only issue with the service, but it was somewhat significant in my opinion and resulted in my lower rating.