What our clients think of us!

quick, clean , reliable service
friendly, helpful service personnel

Effective and efficient ......and great service from Mitchell

I had no idea the front door was going to have to be cracked open the entire treatment. On a 90+ degree day, I was watching the AC head out!!!

I told them that the electricity was off and when they came they did not bring anything to treat spots without electricity. Then they wanted to charge us again to come back when the electricity was on.

The fact that there are no chemicals and how clean the carpet looked, smelt and felt. The technician was very professional and thorough. His name was Ricky. The cleaning was at my Mother's house and I was so pleased he is doing my house on Thursday.

move the furniture for me

After carpet dried, was not clean enough.

The recent service was good but the 2011 service was better. They left water on the wood like flooring in the hall. The leader did not get our name correct on the handheld device and we did not know this until we received our receipt via email. We have emailed twice to have this changed and to receive a corrected copy. So far no luck. John R. Last name removed

Need to explain to potential customers upfront on extra charges for larger rooms.

Representative was early. Thorough job. We like our carpet a lot better now. Thanks.

We paid alot of money to use your products that were to eliminate odor......and we still smell the same odor in a room .......So what is your policy

Not sure. The tech who came out this time was not as thorough as the one who came the first time I used Zerorez. However, was mostly satisfied with the results.

We have been very happy in the past but the last two cleanings have been disappointing. Two weeks ago we had our carpets cleaned and when Zerorez left they looked fine. However, when the carpets dried there were some spots that hadn't been removed and a large spot that had never been there before. It took a week for Zerorez to come back out. Again, after the cleaning was done and before Zerorez left the areas looked clean. However, by the next morning not only were the spots still there but they were much larger and much worse. We now have two large areas that are stained that weren't stained before Zerorez came and we have been told that you can't come back out for another week. We are trying to put our house on the market and this is a very big problem.

Better cleaning.

no residue left in carpet

The Team of George and Heather treated my ome like it was their own. Very meticulous and very professionaland very prompt. My carpet look great.

Your employees are very courteous and professional.

Fast and so far it still looks good.

This is the first time we used zerorez. I like the fact no residue is left.
The carpet is clean and soft. I like that it's not toxic to cats.

The outcome was nothing better then I've had before from other carpet cleaning companies. Your high upcharges were unexpected. The biggest dissappointment is that once the carpet dried, I could still smell the cat urine as much as before zerorez cleaned our carpets.
If asked, I would say that Zerorez is super fast, average & expensive.
Beth Last name removed~

Everything

They were prompt, on time, experienced and knowledgable. I am satisfied with your company and service. Mike

was charged for 4 rooms instead of the agreed 3 for $99.00.

The person that came to do the carpets was very professional and did a great job. However, when I scheduled the appointment it would of been nice to be made aware of the additional charges that would apply for using some extra cleaning agent to remove stains. That "extra" pretty much doubled the price and I would of liked to have known that when I made the appointment. Name removed Phone number removed

FAST

Tom was very nice and did a good job on our carpet. What I like best is that there is no residue left.

Carpets still have stains on them. I understand some spots or stains may simply be of a substance they may not remove. But to be paid $300 and leave no explanation for remaining spots? Granted, I had to leave just as technician arrived, so there was not much opportunity for interaction. My daughter remained at the house but it was not her responsibility to post inspect. Again, perhaps if I had been available there would have been some feedback as to remaining stains/spots.

That they are "earth" and especially pet friendly. Did a great job. Thanks

After getting the initial quote of $89 for the special you have and based on those figures it was a shock to find out that the cost was more like $1200 to do our entire home. I love the concept of zerorez and what you do, but this is just too expensive for us to afford. I really was expecting a figure closer to $700 and am just so very disappointed that we will not be able to use you. Also, we did have a "sample carpet" done and I was suprised to find it did not feel any different from the dirty carpet next to it when I was expecting a difference based on the comments made on the Well's Report program with David Wells who apparently had used your service before. Thank you so much for your time and the quote, I am so very sad that we were not able to use your company. First name removed C.

The service tech was very knowledgeable and didn't waste any time in cleaning the carpets.