What our clients think of us!

very thorough/ courteous/ no harsh chemicals

Appear to be the cleanest yet on those two rooms.

Attention to detail and response to requests

The service, the people, and a great job done well. Very happy will use them again and a again. First name removed

The Employees where commendable, however the rates are almost double of any other carpet cleaning group.

The water stains on my sofa did not come out at all (they were apparent immediately after the crew left.). Sofas still smell. I felt like I was quoted one price over the phone, then once they arrive, it was "more to do this" and "more to do that" do adequately clean the sofas. I paid a fortune and my furniture looks the same. Quite honestly, I haven't had the time and energy to call and say anything. The crew was friendly enough, but I'm sorely dissapointed.

I felt like it was a bait and switch presentation. There was no benefit to the sale price it was all about $33 dollars a room. Then this guy claims our entry way AND the hall way were two different rooms. The hall alone was $55 which is outrageous.. This was the most expensive area in the house and probably the smallest. To make things right you can give back the $50 plus the 8% in tax. I felt at a disadvantage and didn't want the guy to harm the carpet or I would have never paid the guy.I wasn't home and just spoke to the guy but he was unprofessional, confrontational and did nothing to work with me the customer.(My wife was home and tried to negotiate with him, but he just used fast-talk and responded as if he were making a good deal. He also made her feel very rushed.) We've had our carpets cleaned several times by other companies and never, never had this type of experience. We chose your company this time because we listen to Jodie Dean in the morning. We also did not receive the $100.00 Fuller jewelry store gift certificate that was promised.

I'm not so sure I received the best price for pet stain removal or sofa cleaning and would appreciate speaking with a manager please.
I also requested the clear bubble that connects to the hose in order to see the dirt removal and knowing when the carpet is fully clean and the guys knew nothing about it and didn't have one. I was assured upon making the appointment that the technician would have one in his truck.

Put booties on. I had prints on my wood floor from walking outside. There was a slightrain outside when they came. Not sure I was given the right advice for getting the smell out of carpet if my cat is bad again? 30% hydrgen peroxide streight on carpet? Not going to try that. Cleaned out dining room to start and he went to the other side of room where I didnt get everything out I wanted. Price was very high, but was scared not to take the advice given. Carpet does look nice and has a nice smell. I wasnt smelling anything in the begining, and friends have told me they never smelled anything in my house. So the 89.00$ +travel expense turned out to be over 400. That hurt.

Overall customer service at the corporate level.

Your pricing is outrageous....after two days it still looks good but time will be the test. $99 gets you in but when the total becomes over 1000 something is wrong with this picture.

I thought that your process would remove stains from my rug but it did not

No residue remains after service.

Stains are still in carpet and we paid to have them removed. Carpet is still dirty in some rooms

I am still waiting for the email estimate I was promised by both the rep and the customer service manager. Having said that, I think the cost that I was verbally quoted was inflated and grossly over the top. I may use you because you were recommended, not because your sales people or pricing is the best.

Only one person came and he did not move furniture such as living room chairs amd coffee table and he did not clean one corner of the living room. I had had such good service previously that I did not watch the person work. In the past, two large men came and were super at moving all furniture-except really big pieces. This last time, my entire job-5 areas-was cleaned in 30 min-very fast.

Professional,courteous technician, fast, efficient and carpets look good!

Areas of the carpet took 5 days to dry. Paid extra for the Xtrator process that made the stains worse rather than better...not sure the technician took enough time pulling the extra fluid out of the carpet. Other stains also reappeared when carpet dried.

On time, fast, efficient, and and have a wonderful process with final look and feel as a new carpet. All technicians have been great, however, the last was the BEST ever. Many thanks, Zerorez, for great human resourses work.

Be careful in the location of the truck in relations to the yard. After having the truck run for several hours and its exhaust blowing on my grass, I now have aa area that is now brown due to the hot exhaust.

to much selling of other stuff

Quote the final price up front, rather than say it is so much, then when a person calls tell them there is also tax and a trip charge. The carpet looks good.

i can't believe he was no longer than 30 min, from start to finish, for 4 room's
an my carpet does'nt look signifitly differnt,we we told him that we didn't want
to up grade to more expensive cleaning tech! i could of rented a shamporer an had
the same results, for half the cost, he seemed like he was done in no time,
i can't see what all the exsightment about zerorez,definitly not impressed,i feel
like i wasted my money!

The man was very nice, but he left an end-table on top of a big chair in my bedroom and it was too heavy for me to lift, so I must wait until some one comes to my house to put it back, since I live alone.

I was happy with the way my carpet looked and felt. Clean and fresh. Also, very happy with Joe the technician. He was informative and capable.
First name removed

Did a great job of cleaning the carpet

Technician was personable, and offered something above my expectations.
The carpets were not stiff after they dried. My granddaughter walks all over them and I feel lucky to have learned about the chemical-free Zerorez option.
I ordered a bottle of concentrated spot remover for $49, included with the credit card payment. I never received it. Can I have it now?

I love the idea that steam is removing the dirt from my home's carpet and sanitizing it.

I love how my carpet looks brand new again! I was thoroughly impressed with how clean our carpets were. We will never use any other company ever again! A little more expensive, but definitely worth every dollar!

You are prompt, polite, efficient and do a very good job. I will recommend you to others. I'm a totally satisfied customer.