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based on 83430 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet looks almost brand new. Wonderful job - very knowledgeable service.
I love everything about Zerorez, the way the carpet smells when your finished,the way it
looks, you did such a geat job !!!! My husband even commited on it !!! I would never use
anyone but Zerorez!!!!!
The responsiveness of the technician.
The man who cleaned my carpets did an excellent job! This is why I brought them back after a couple of years. I am already recommending them to a friend at work. And I will definitely bring them back the next time I want my carpets cleaned.
The technician was on time and professional, polite and friendly. He recommended additional services that I needed in a professional manner, never pressuring me to accept them.
I like that you offer a different, and "clean" way to cleaning.
Very professional. Good value. Job well done - good results.
My carpet looks clean and is clean. I think the process Zerorez uses is the best one out there.
Excellent service both in our house in Plano, Texas and our home in San Diego, California.
Carpets stayed clean, no spots returned.
It is clean and drys quickly
I am very pleased with Zerorez all the way around. The technitions were profesional, courtious, & knowledgable about their products & services. The results were better than anticipated. I will be a repeat client.
environment friendly - no smell - good service
Great customer service when scheduling appointment. Called on Thursday, carpets cleaned on Friday! On time and carpets look awesome!
The $99 special actually cost me $374 for stain treatment that is not guaranteed.
My carpet looks so much better!
they are good
On time, courteous technician and I love the green product.
Did a great job!
The service tech was very professional and highly competant. He stretched the carpet and cleaned the vents too. Just an overal excellent job.
No residue, thorough deep cleaning, great results!
Tech advised carpet would be dry in 2-3 hours. We ran the A/C (cooler than normal) for 10 hrs. Ran ceiling fans in each room - plus 4 additional fans. Carpet was still too wet to replace furniture at bedtime, 14 hrs after tech left.
Next, the carpet is streaked in each room. After vacuuming again this morning, streaks still there. Carpet looks worse than before Zeroez came. What can you do? I am having a major luncheon in 9 days. Is far as I'm concerned the streaks will still be there when the ladies come. Am 75 and my back will not permit me, or my husband, to move the furniture again - and then wait a 1/2 day+ for the carpet to dry. Maybe something could be done after the 4th.
Yesterday my entire house was cleaned by your professionals and the dining room carpet stretched. I called today to say that there was still a bubble in the carpet in my dining room and it needed to be corrected. The girl said she could give me an appointment in a week. She wasn't very happy with me, but I told her she had 2 choices to have someone come out and correct their error which I had already paid for.....today (Thursday) or Friday. After a huff on the end of the line and putting me on and off hold several times, I finally got a time on Friday. This is not what I expected.
The tech. was wonderful, professional and knowledgeable. Really good job explaining everything. Our dog has had several "accidents", so there was staining and soil. I understand about the stains and was prepared for that. He recommended topical that is very expensive per gallon and I wasn't prepared for the extremely expensive up=charge. I have used a pre-cleaning that was an up-charge, but this was way too much. I would have appreciated heads up and more questions about my carpet soil/stains asked prior to appointment so I could have made a better decision. Also,I was called twice to confirm and was asked to call back to confirm and was later called to confirm my address. Overall, the service was good.
Signed up for 3 room special for $89. Tech came, said carpet couldn't be cleaned because too much animal damage and cleaning would make problem worse but for almost $900 he could clean carpets using special solution. Last time zerorez came to the house it cost over $400 for same animal treatment. The tech then said that the spots would still be seen with light and would never go away. Now the price doubled. I told my husband not to clean because the price was outrageous and felt we were being taken advantage of. Talk about upselling!!! He went ahead and had him clean the tile in kitchen even though I told him not to because $175 was just as outrageous to clean our kitchen and bath. I will not use you again and will not be recommending you to anyone.
Name removed
Excellent quality work.
All the stains were removed, and I do not see any evidence as of yet as to whether they will return, and it has been one week ( Usually, they reappear the next few days!). My carpets look and feel like new.! Love this process!!
Stains came out that previously hadn't with other companies. A high traffic area in the master bedroom looks great!
Cost too much after advertised price & we did not receive our promotional gift card to Fullers Jewelry, I believe we were overcharged about $50.00!
My carpts look good but the cleaning price is expensive. I will have to re-think about this this if they need cleaning in the future.