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based on 83430 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Well, the service was excellent. the only complaint was that the driver completely ruined part of my new grass on my lawn that was put in. He stated he would let his boss know and I never got a reply. When I called to thank him again for the beautiful carpet cleaning, he stated his boss wouyld send over a bag of dirt so grass could grow on it.
they defeats the purpose of me paying a lanscaper every month and putting in new grass only a few months prior.
Quick service with immediate results, and friendly carpet cleaner techs.
fast service, economical, fast dry and smells terrific!
My carpet looks awesome. Almost like new.
Darwin did a walk through, made suggestions and completed the work in the time frame he estimated. Our carpets look and feel like their almost new, although 20 years old. We are very pleased with Zerorez cleaning. We really like the "no residue" which you can feel when vaccuming without drag. We will use your services from now on.
The carpets are clean and soft and have no chemical smells. It's like having
new carpet just put in the house.
I only purchased a gift certificate- but the process was very easy and all staff I dealt with were extremely knowledgable and friendly.
They do not saturate the carpet and dry much faster than the stteam cleaning that we used to have done. No smell either and carpets stay cleaner longer.
Affordable, professional and great results
They were on time and carpet looks like new.
process leaves no residue, technician was prompt and professioal as well as eager to explain process and answer questions
Prices for furniture cleaning seemed steep.
Explained to me how your system works and they were on time.
Price was higher than expected. Carpets still damp after 16 hours. The smell from the cleaning of the throw rug is very strong and not going away. Not a pleasant smell for thenhouse.
It was my understanding from your employee that shampooed my carpets that he could use a pretreatment for spots. He quoted the additional price and said that if the spots didn't come out, there would be no charge. I accepted the pretreatment. When he finished, he and I looked at the carpet. I pointed out spots that didn't come out and he pointed out some others. He stated different reasons as to why several spots remained, such as it had been previously treated with something and wouldn't come out, and another reason that I cannot, at this time, remember. I was unpleasantly surprised that there was no reduction in the charge, as I had been told, for the spots that were not removed.
Everything!
No chemicals
Work looks good but several of my hallway tiles have been chipped
Keep up with your customers rugs. It took two months to get my large Chinese rug back. I was told it was not labeled when it came into the shop.I called 6 weeks out to see what the delay was and really felt I wasn't being told the whole truth. I did ask the delivery men if they had an answer for me and they told me about the mix up. If I had been told up front when I called I wouldnt be writing this now. Always be honest and up front.
The service provided was very good and the staff that performed the cleaning were courteous and friendly.
A very soiled carpet is now clean and it is not resurfacing. This same carpet has been cleaned by other professionals, and looked like it needed to be re-cleaned the following day.
The technician was very polite, knowledgeable and conscientious. He performed the service in a timely manner.
You advertise that carpets will look like new after being cleaned. The both times we have used your company, that has not been the case for our home. The extra price for cleaning pet stained areas are extremely high.
Your representative spoke limited English and was difficult to understand. Plus the pet odor removal did not work at all. I would like to have some tile cleaning, but he couldn't understand that.
Very expensive. My carpet smells. It has never smelled after I have had it cleaned before.
The Carpets looked great when they were still wet just after cleaning. But as they dried a lot of the stains returned.
I've used Zerorez three times with excellent results. The technician was very professional, polite and genuine. My carpet looks excellent and I would reccomend Zerorez to everyone that I know.
First name removed Monteiro
Irving, TX
Cleaning ability and drying time is great
Reliable service, along with no residue, clean carpet. ZeroRez technician did excellent job.
Courteous, professional cleaners. The carpet looked great.
Your pricing strategy was dissappointing. You quoted me $89 for 3 rooms and told me there would be an extra charge for pet stains, difficult stains and scotch guarding. However, I think $60 per area for pet stains is outrageous when it only took your guy like 5 minutes. He was in my home a total of about 45 minutes. I agreed to $60 for pet stains and $30 for scotch guard. My total bill was right at $200. I only have 2 small bedrooms with carpet as the rest of my house is wood or tile flooring.
My carpet looked great and your technician was courteous. I was pleased with the outcome but not your pricing.
$60 to treat a pet stain that takes 5 minutes is a complete rip-off. I think you try to get people to agree to a low price then add a bunch of "necessary add-ons" and they end up paying double.
When I got the original quote, if you had told me that the base fee was $89 plus $60 for pet stains and $30 if I want scotch guard, I would have been fine with $200. The carpets look beautiful.