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based on 83824 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets look great usually. A little disappointed with a couple areas this time. Also tech left pieces of hose in front of my mailbox .
On time professional service.
I like the clean carpet with no REZIDUE !!! Smells clean. What a shame Billy killed a spot in the lawn in my front yard ! Other than that, he did a fantastic job, worked his butt off ! Class A1 Dude !!!
Friendly and well organized
The carpet felt soft. I love to walk barefoot and the carpet felt wonderful.
Your technician was very knowledgeable and efficient and did an excellent job.
Fabulous people very friendly even though I was irritable and stressed out. they were quick and did a great job!
I have to say that your representative, Darwin was what sold me. Prior to that, you were just an ad on the radio and a good price.
From the moment he arrived at my home, he was brimming with information about the cleaning process and the company's committment to providing excellent service. I was excited about how my carpets would look when he finished and I was impressed when they were done. I am hoping that the areas he treated will remain stain free.
I will refer your company when the situation arises.
After only a week, I still look very good!!! I am reserving time to see how the clean look lasts with normal wear and walking. Terry was so nice and one of my neighbors asked him for his card -- that made both of us feel good.
they work!
The "the ala cart" pricing is way too much $$$
The gentlemen that came out was great he just couldn't get the carpets cleaned I just wish I would have known so we wouldn't have had to pay anything
quick, not over wet and no residue
Be more prompt with scheduled appointments or notify when you are going to be significantly late.
The fact that it leaves no chemical odor and I liked the end result
Very quick and visibly effective in removing dirt from rugs.
cleaned the carpet well
Present all extra charges up front. I started with $89.00 and the final bill was over $200! Then tech. was promoting additional products... Not exactly bait and switch but reminiscent of same?
See my e-mail to customer service.
nothing I can recommend
the product is as it is advertised. doing a better job than the other formulas out there.
There was never any mention of an extra charge for stain removal, however we were billed for it.
The technician who cleaned the floors never mentioned it and told us the final bill would be emailed to us... I then called customer service and they said this was a normal fee. We are disappointed with the "hidden fee" approach to billing.
Z told me he was putting some microbiobial stuff in the protectant for the carpet and I could give him alittle extra on the side and he would save me $210.00. I gave him $80.00 and then found out there is no such thing for the carpet.
He BROKE a leaded glass piece on my coffee table. He didn't bother to tell me and I found it 2 days after he left. (no one had been in the house but him during those 2 days.) He spent at least an hour before cleaning talking and telling me all kinds of stories about his experiences as a paramedic and carpet cleaner.
wow, what a great job
Be more upfront with the cost of the extras. Went from a $180.00 carpet cleaning to a $1200 job. It was a little overwhelming . When I asked about stretching the carpet, they could of told me over the phone how much you charge per foot, ect...instead of being shocked at a price of $800. Our tech was very informative and explained everything to us and the carpet looked great.
No residue:)
The pet odor and stains did not come out of the carpet. Your advertisements say that you can get anything out of carpets and make them like brand new. Most of the carpet turned out good except for all the pet areas that are still yellow and smell. I spent a lot of money to get your company to get them clean and don't feel I got what I paid for.
I called the next day and have the same technician coming out to redo Wednesday, July 11th.
I hope it comes clean with another treatment.
I won't be a raving fan until it does.
Two things one I have already recommended you to 3 different people Joseph Taylor client buying a house, Kathy Cook , sister-in-law, and favorite aunt First name removed Brown.
Second, the carpet is incredible clean to look at but a little stiff to the touch. Is that normal?
It is a little pricey.
knowledgeable service clientele