What our clients think of us!

I like that Zerorez does not use chemicals or soap

ON TIME- NO HIDDEN CHARGES AND DO A GREAT JOB!!

Tech was very knowledgable and energetic

carpet looks great and very friendly staff!

Excellent work and great results.

I like that even as bad as the carpet was, it came out very clean. I am very please. I also like that you do not use chemicals. Tim was very polite and informative. He informed me about what he would be doing, and updated me as he cleaned. Only one thing. I don't know what motor he had going in the drive way, but it burned the plant and part of a bush I had by the drive. I am not upset over it at all, but might just want to caution them about parking too close, or having something with a hot motor running too close to live plants. One more thing, I don't think the gentlemen I spoke with for my appointment gave me enough information. I had to ask about moving furniture, and was very vague about it. I also had to ask about charging for halls, living/dining combinations etc. If I hadn't asked all these questions, I would not have had the correct amount of rooms included. He didn't mention the fuel charge. I have no problem paying it, however, I think you should be upfront about all charges and give us a little more information. All carpet businesses are different, and I have used enough of them to ask these questions, but I don't think I should have to do that.

The technician knew his business, and performed his job in a professional manner. He had no easy task...a 10 year old white carpet that was furniture stained, pet stained, and had nu,erous other mysterious spots. He worked hard and long. I wanted to wait to respond to your emails before I fully inspected his job, as I have not been to the house after the carpet had fully dried, but it appears you are in a hurry for feedback. So, yes, at this point you have a satisfied customer. I would be happy to talk to you again after my full inspection.

Everything was as promised and promoted - no funky smell afterwards, quick drying, carpets look like they can stand another few years now instead of being replaced soon. And the technician, Joseph was so nice. He was friendly and easy to talk to. He listened to our concerns and addressed all the problem areas in the house. Even though it was late and his last job for the day, he didn't rush and he did a fabulous job!

the carpet looked almost like new and it smelled clean and fresh.

I made an appointment 2 weeks ahead of time so you could be there in the morning, I had my Grandaughters birthday to attend. When I called the girl setting the time told me it would be in the morning between 8:30-11:30 but that she would make sure I was going to be first on the list, she also said I would receive a call 2 days before to confirm the date & time. I was told I was first on the list for a second time. July 25th came it's now 9:45 so I called the office and was told the tech woul be calling me in a few minutes. It's now 10"40 I called back and was told it would be another hour before he was there. I was lied to about being first on the list, with an arrival time of around 11:40 that does not even fall into your morning time frame. When I talked to the girl a second time I said I would like to speak to a supervisor or manager & to have one call me. I never got a call. I had to re-schedule and the only bright spot in this was the tech came. I deal with people every day and when there is a mistake a manager (ME) makes sure I talk to the customer. I don't take anything for granted. The long & short I was lied to, and In my book that is not the way to build a strong customer base.
First name removed

when booking the appointment they did not state that I would have to pay extra for closets. They stated you have up to 200 sf per room. The rooms I had cleaned were well under 200 sf but they still charged extra for a closet.

In addition, when booking she said the invoice would be emailed to me. Upon completion they expected payment. This cleaning was for a project and luckily I was there to make payment or my home owners would have had to make payment when everything was supposed to be handled through our company.

Friendly service, great job on carpets! Very satisfied!!

I have had my carpets cleaned before, but this time they looked better than they ever have after being cleaned. I was a little skeptical about the advertisement I heard on KLIF radio, but, by golly, they weren't lying! When I need my carpets cleaned again, I'm calling Zerorez!

what started out as a $99 cleaning for 4 rooms, turned into over $200. Spray for odors did not work, did not clean behind either bedroom door, did not clean behind sofa or next to sofa by wall. Just overall disappointed in total experience

The spots in my carpet were not anything I'd consider bad or would have thought would not come out. The carpet is only 4 years old and should have cleaned up to look new. Unfortunately, it didn't and the spots only got lighter. I hand cleaned several of the spots after the carpet dried and they came up. They were NOT deep spots coming back up. These were on the surface. The room smelled like a wet dog the morning after and we don't have pets! I had realistic but high expectations after listening to the commercials on the radio. Won't be using Zero Rez or recommending the company either. Sorry. :(

Good workers, good work

Insulted me by saying my house smelled like mildew and immediately wanted to charge me over $60 to treat a very small area that had *one* pet stain. I was also told by your tech that using Kiwi Carpet cleaning service would turn my carpet green. It was ridiculous. The tech (Ricky) was insensitive and rude from the beginning to the very end. And after all the great reviews I read online, this was the LAST thing I expected.

I don't know what could make things right...maybe a discount or partial refund.

I chose Zerorez because I heard a personal endorsement on a local radio station that I thought was trustworthy. I bought a home where the previous owners had inside dogs and the carrots needed cleaning. After the first treatment, for which I paid $430, the carpet smelled worse. I could smell it 6 feet away from the front porch with the front door closed and locked. When I contacted Zerorez a repeat treatment was offered and I accepted. No improvement. I then bought an industrial strength odor eliminator cleaner for carpets from Home Depot. I used my Bissel Steam Cleaner and was able to get a mounds and mounds of dog hair out of the carpet. I literally filled up a large Ziplock bag from one bedroom that measures 12 x 12 ft. I also pulled up dirt residue and gravel pieces. I realize the reason my carpet smelled like a wet dog after it was treated by Zerorez is because it was literally full of wet dog hair. I paid for pet odor treatment and if the dog hair is not sufficiently removed the odor will not go away. If I can do it, Zerorez should have been able to. Especially at that price. When I again contacted Zerorez I was offered yet another treatment, which I have no interest in because the smell worsens each time and I am fully moved in toy new home now. Additionally I was told that the problem was the carpet pad and that Zerorez would replace it and deduct the price of the cleaning. Clearly the carpet pad was not the problem since the carpet is fine now that I've taken care of it. I firmly believe that Zerorez directly and purposely committed fraud, a service was paid for and twice was not delivered to my satisfaction. A solution was offered that would profit Zerorez financially, but was absolutely unnecessary. I requested my money back stated these facts and was refused, but yet again offered a repeat treatment. I don't trust the quality of the work Zerorez provides, after two treatments and the problem worsening, I won't agree to another. The only way for Zerorez to "make it right" is to refund my payment in full. That us the standard in providing a service when the service has been terrible. Nothing less is appropriate.

Name removed

The fact that your products are safe for family and pets. Also the technicians are helpful in giving you all the facts about the products they use and which ones they suggest for your needs. They are courteous and professional.

Fast, professional and the carpets were left looking like new!!

Hard walked areas need special attention too. It may take an extra effort of cleaning and scrubbing.

EVERYTHING

I could not believe how clean the carpets were. Zerorez is the only service I have ever seen that not only pulls the dirt out of the carpet, but also the oils and chemicals - COMPLETELY!!!. It is a strange sensation when you walk on the carpets for the first time after the cleaning. It feels lighter, and softer.

Which reminds me, I need to schedule another service to come back, and do the rest of my house.

the carpet was wet for quite along time. I had planned on 4-5 hours. It wasn't until the next morning before some areas were dried completely. there was a residual "dog" smell that lasted until the carpet in the bedroom dried. not sure what that means but it wasn't pleasant. I was expecting a type of "new and environmentally conscious" type of cleaning that would leave my carpets clean and fresh with a short drying time due to the family size.

Chemical free. Don't soak the carpet. You have your own vehicles - lends to credibility.

Cleaned better that I thought could be done-made me feel like I had just moved in again

Prompt and courteous service people who seemed to understand my carpet problem.

The floors look a lot better after they were cleaned by zerorez than the other companies we have used in the past.

Service people were great - very knowledgeable and careful. And the carpet still looks good after 3 weeks!

Cleaning itself and the friendliness and prefessionalism of your staff. They are always on time and effecient. LOVE Zerorez!