What our clients think of us!

When I called about the Chris Croft special, she said it was $89 for 3 rooms, and each additional room would be $11 more. But when the guy came, he said it would $33 more. I was very disappointed. then paid a LOT for the pretreatment for the pet urine stains and they did not come out. Then the guy says, well the treatment was for the smell only. So although he was very nice, i felt a little mislead! I would also like to know when I receive my Fullers gift card.

Did a great job

Fast and friendly

Quick, professional, quality work. I will use their services again; I have no higher recommendation than that.

Prompt, friendly, willing to accomodate and exceptionally clean carpets on finished job. Will certainly recommend to friends and call again for next cleaning.
Criss

Professional, did what they said they would do, very customer oriented.

I appreciated the way the company honored my time commitments with efficient scheduling. Even in the face of an equipment failure with the first team that arrived, the time slot given was met. The technician was engaged, interactive and seemed to genuinely care about the results met our needs.

The carpet looks new again. Thought it would need replaced, but after cleaning it won't.

Best carpet cleaning we have had in the last ten years.

Your employees are fast and efficient.

Quick response. Very professional on site work completed

on time,knowledgable technician,explained everything he was doing and had us look at everything before he moved on

Great customer service, loved no residue and soap left behind, looked fabulous!

did a great job

quick and efficient; clean carpet, quickly and neatly done

The service got all the spots out of the carpet but there are still some light spots that did not come out all of the way.

It works better than anything we have used/seen before.

Great job with the carpets! Very nice customer service.

very through about explaining what you products will do without pressure to apply them.
and very friendly service people.

Everything looked very clean and the service man was polite and knowledgable.

I believe we were overcharged for the cleaning of the kitchen grout. We had the Labor Day special for 3 rooms for $79 plus 4 extra areas @ $33.00 each. That comes to $211 plus tax. The bill was $719.12 which means, including tax, the kitchen was near $500.00 to have done.

I feel like the cleaning really removed the stains'
The person that came did a great job!
It did seem very expensive, but if the stains
don't reappear it was worth it.

The service was explained in detail which I appreciated. The service representatives were polite, capable and helpful, leaving decisions to me, explaining what to expect. The carpet looks great where it was only dirty and better where it was stained. at a later date perhaps I can afford more of your services. Joy Perry

No chemicals and excellent service.

I appreciate the lack of toxicity in your cleaning product. My carpet looks so much better.

I do have some concerns since I had the pet treatment for the pad in two areas. I was told it should be dry in several hours. We are now almost 48 hours out, and even with two fans going, I have a couple of "gushy" spots. Having dealt with mold and remediation in another location, I am not happy about the length of time to dry, and my concern that the pad will now have potential mold issues.

While Justin explained the estimated cost (which I believe he said was 750 or so), I did not realize that I would be very disappointed in the tile service. On the tile - the travertine - I was very disappointed in the result. I had to leave, but before I did I went into the master bath and it was still a little wet, but I could tell then that it would look no different. But I decdied to wait until project was done. Justin did tell me later that travertine will not look like I would want without possibly a buffing service. I am so very disappointed in the travertine. The ceramic tile in the kitchen and sun room does look nice but not significantly different. It has a bit of a shine on it which is nice.

As for my wood floor, I love it. It made a true difference. Now my question to you is how to keep it clean without dulling the shine.

Also I thought the estimate was in the 700.00 range, but my final bill is $870.00. I am sorry but there is no way the total job should cost that much. Yes, he did clean the couch and chairs at no charge, or I could not have done them. Maybe it was offered to soften the shock of the cost.

Please get back with me. I will consider using you again for the word floor, but certainly not for tile, and I could not recommend others to do so either.

Phone number removed Name removed

I feel that you are a little expensive, but I think the carpets were well cleaned. It may have been that I had quite a bit of pet damage to my carpets. Your technician was very polite and careful.

your tech was on the phone 50% of the time. He did not pretreat any spots or traffia areas, and when I committed that I was suprised more spots did not come up' he told me to call again in 3 months & more dirt would come out. He did pretreat a room for pet stains a charge of $75.00 & the odor is still there.

My only complaint is some of my carpet was still damp after having this done Thursday until this morning. But the carpet sure looks nice and clean. Thank you for using HOT water it sure makes a big different.

Nothing, your service is fine.

I am having to have a tech come back due to a couple of spots that were missed. I work from home so it is a little inconvenient. I am happy with how quick the tech is coming back.