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based on 84572 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I made an appointment for Monday, November 12 from 4 to 6:30. No one ever showed or called. I waited two and a half hours. I rescheduled for Tuesday, November 13. The designated window was 2-5 pm. The rep arrived at 4:15 pm, but had to wait for over 2 hours for pad to be delivered before he could even start the work. The job was not completed until 8:45 pm. I believe I could have provided enough information by phone (measurements and pad description) so that you could have brought pad with you to complete the job.
The carpet was laid and cleaned to satisfaction, however the length of time involved and the lack of promptness and communication on Monday's scheduling were not.
Tech did great job
The crew that came to our house was professional, prompt, and did a good job. It irritated me, however, that you planned to charge me "extra" for "problem" areas. Either clean it, or don't clean it...but don't tell me you came to "clean" my carpet...but just can't really clean it properly unless I pay more money. I DID NOT appreciate this selling technique...nor did I pay for it. You need to cut out the "bait & switch" tactics! Just provide your customers what it was they asked for...don't say that your normal service is not going to work and I need to pay some kind of premium to do the job right! Name removed
Knowledgeable technician who explained the process and did a very good job
Staff was vey nice and I like there is no detergents being put in my carpet.
Thorough, safe, fast......carpet and tile look like new and I thought I would have to replace the carpet. Service man was professional and took the time to do an excellent job.
That you use no soaps or detergents or anything that can harm our pets or my family that has severe allergies and asthma. It's also amazing that all of your technicians are so customer service savvy.
Y'all got out stains other companies did not. My Tech was outstanding and did a very through and professional job. Also, he was very nice and polite. I have already passed your number on to two of my friends who need their carpets cleaned.
The guys did a great job! I will for sure recommend them!
Horrible smell for a couple of days after the cleaning. Someone is coming back out, but have not had carpets cleaned that had that kind of smell before.
good service.
Cleaned my carpet.
The person that did our carpets was very knowloded and personable.
I like the idea of no chemicals or detergents. I have allergies, works great for me. The tech that came out was great. He did a good job, great personality, very knowledgeable.
Ron did a fabulous job and worked on the spots that should have came up the first time.
The Tech that came was very nice but tryrd to charge me 527.00 to do my carpet when I signed up for the 3 room Fullers Gift card (which I did not get). He told me that if he cleaned my carpet with option I had requested that my house was going to smell like urine due to the fact I have cats that had sprayed in a few places. I explained I could not afford 527.00 to have my carpet cleaned. He said that I could do the regular Pet Treatment and that would be 326.00 which was still more than I could afford but did not want my house to smell as I have Family coming in for the Holidays. This really stressed me out really bad. I agreed to the 326.00. He did a ok job and the carpet looks some better but the experience was very stressful. I would like to make sure that you know that the Tech was very nice, it was the experience that was stressful.
On time, quick, professional, good results.
The technicion was thorough and polite. I will be interested to see if any of the stains resurface. I hope not.
I like that your products are environmentally friendly. I also like that it doesn't take long to get an appointment.
clean, no chemicals. polite and efficient employees
Keith did s great job. He was on time & very nice. He took time to find all the areas that needed special attention, thanks to my puppy. My house smells great & no chemical smell. It didn't take too long to dry. Love the chemical free aspect of Zerorez!
On the phone we were quoted a price of about $500.00 but when the work was done we ended up paying almost $400.00 extra for things done and were not informed it would cost more at the time the appointment was made. Also our house was a mess after the work was done. It looked like construction had just been done instead. The carpets were not adequately vacuumed and there was grit,dust and ceiling popcorn all over furniture and counter tops. It would be courteous to inform the customer of this as we could have put drop cloths over our furniture and possessions. I would not recommend you to anyone for duct cleaning.
Was so surprised to see what the past chemical cleaners had left behind in my carpet. Now there is not only a visble difference in the cleanliness of my carpet, but I can actually feel the difference. It feels clean. The service person helped me understand your procedure. He was very knowledgable in his field. Very proffessional. Will defintely recommend him and your company to my neighborhood. Thank You.
Professional service, carpets dry quickly, you get the dirt out.
Chris was very professional and polite. I vacuumed all areas and moved all the furniture, nic - nacs and lamps under 50 lbs before he arrived, so he did not have to move most of it out of the way. I was waiting for him to offer to help me put some of it back, especially when he, instead, handed me some of the little squares so I could move it all back myself. (I would have tipped him if he would have offered). So when he was collecting his hoses I called my husband and he asked me to go out and ask Chris to help me put the side tables and such back...which he did until he ran out of squares to put underneath the legs. He did get most of the spots out of the carpet and I commented to him thankfully. I feel he did a good job, but just enough to get the job done. Would have been impressed if he had offered to take the 5 or 10 minutes to help put a few things back.
Unbelieveably clean!
Jamal and Chris were professional and personable, as well as knowledgable about all aspects of Zerorez, their products and services. We will definitely use Zerorez again and recommend them to our friends and neighbors.
I had high expectations, and they were met. I KNEW there was an abundance of dirt and detergent in my carpet, and so happy there is a method of removal using very hot water to dissolve and remove it. There are some spots, which reappeared when the areas completely dried, BUT the ponderous majority were totally removed, and the carpet looks and feels very nice. Am confident those few spots, too, could have been removed as well, but budget constraint didn't allow me to OK additional work. Will definitely use Zerorez again.
There are still some stains on my carpet. Also, I paid quite a bit more to have my sofa and loveseat cleaned; however, there is still a lot of dog hair on the sofa.
Clean carpets.