What our clients think of us!

I like the professionalism and attention to detail of your staff.

Last night as the carpet dried, and today, the carpet does not look any cleaner.
Please call Fred to discss. Phone number removed

Many spots are still there. I thought you had ways to treat common stains like coffee/tea, cat vomit. But some were still visible that day, and others reappeared within 2-3 days after the service. Some areas look great, others not so much.

The service man did an exceptional job and made sure we had a good clearning. He was personable and helpful in explaining what he was doing and why.

Clean and non-invasive smnell of product. Professional, service-oriented employee.

Carpet is cleaner than it has ever been. Repairs are excellent. Tom was super to work with.

You hire the very best personal, this time you sent Roy Alltop, who did an even better job than the last time. And the last young man did a fantastic job. So, at our home, your company is getter better and better. But, I don't think you can get any better than Roy.
Zerorez has been a fav for years due to allergies to chemicals that other companies use. And the last time I hired one of your competitors, they sent out someone who took our loose change, and since I didn't call police, they didn't even want to take the complaint. I have never had a complaint with Z. Whatever Roy is being paid, you need to double, triple or whatever it takes to keep him...he's a keeper! Thank you. D Brewer

I have not received my service, the technicians who were scheduled had a medical emergency and the replacement technicians had to go and pick up the equipment from the original team. The equipment that they picked up was broken, so all my services needed to be rescheduled. The technicians stated that I also needed to pay a deposit to reschedule the services, so I ended up paying 200.00 and now have to wait a week before any work is done. It's pretty disappointing.

great results saw the results immediately and friendly and cofident service

Did not show up with duct camera as promised. And way over-priced.

The quality of the work was exactly as promised, and I was skeptical about whether Zerorez could really get all the spots out of my carpets. I am VERY happy with the work!

Professionalism and the small use of chemicals and detergents.

Very professional carpet cleaner. Love the NO residue concept!

Prompt, professional...excellent service

Only one issue....I have never received a receipt..please send via email to:

Email address removed Thank you.

Work a little harder to remove stubborn stains

no residual smell

I had a pet stain on my bedroom carpet. It looked like the stain was gone; however, after one week, it resurfaced. I had a couple of area rugs. They are each octagonal shaped and measure about 60" vertically and 60' horizontally. I was charged $30 per carpet. I thought that was excessive since I could have had an entire room cleaned for $33.00

Courtesy of employees, examination of carpet before cleaning to see if it needs any extra treatment, method of cleaning (no chemicals), quick drying, no odor other than a clean house.

Misrepresented and failed to explain your pricing. Saw ad on TV, spoke with office rep, and when Tech arrived the prices were completely different that was was advertised and what was actually quoted over the phone. You all need to completely inform client of the possible charges...very different from what is online and/or quoted over the phone.

Carpet was not spot cleaned and areas left untouched. Was disappointed in marble cleaning. I thought the marble would be polished. How wrong I was. I could mop and do a better job.

You can't--job is done...
just feel that I was not asked enough questions about my room sizes and other factors that influenced price--like the stairs to clean and inside closets...which needed to be done...
The cost was significantly higher than I was anticipating...
There was no furniture to move so your two man crew could do the job quickly--the carpet had been vacuumed prior to their work so it was very quick job for them...
time means money...would have been nice to have been offered a discount since their work was very straight forward...

The cleaning process delivered what was expected - clean carpets without detergents or soaps left behind. The service tech, Mike, was on time, courteous, explained the process and did a great job. We could not be more pleased and will definitely use services again. Just wish we had called sooner.

David K

the fact that it is "green" - and the expertise and professionalism of George & Heather who came to do the job!

Exactly what the name says: no soaps or chemicals to leave a residue. The carpet feels and looks fresh and clean--no sticky feel. It also dried quickly.

The technician was great. Just not impressed with the quality of the cleaning.

You were on time, called when I was told you would call and explained the process as well as having fair pricing. Techs were efficient and thorough.

the quickness in getting the carpet clean. no more than 30 minutes from start to finish. also, no lingering cleaning fluid odors after the cleaning is done. very safe for customers with smelling allergies.

1. Couch has big stripe patterns on it which I imagine is from the way the water was extracted. When I called the next morning on 9/14 to have it redone, they couldn't schedule the return until 9/19. Seems like satisfying the customer should be a bigger priority.
2. Technician gave me a quote of fifty something dollars to clean bathroom grout. When he was figuring the bill, it was sixty something dollars; he said he was bad @ math. When the email invoice came thru it was for $70, which was the result of a lot of rounding up!

Friendly and professional staff, green cleaning technology, and excellent results

I knew that I had urine in my carpet from my dog and my cat. I have had my carpets cleaned before with traditional methods that got the smell out better than zerorez. It didn't cost as much as your service did and worked better. The only way it could be made "right" is if they were re-cleaned and the smell was gone.