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based on 84572 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The professionalism of the cleaning technician and the excellent job he did in cleaning the carpet! A+
Your technician was very professional, courteous and friendly. The quality of the work was excellent.
The technicians left strains of debris from the brush system they used on my carpets. They also scratch some woodwork on the door facing. Then had the nerve to try to upsale me to 3x the price of the special that was advertised.
The tech was very professional, friendly and thorough.
I like the idea of green products and everything must be pet friendly. And I have recommended George and Heather Hewitt to a friend (Marie Good) first thing Sunday morning. That was less than 12 hours of finishing the job. I will definately use George and Heather again and am happy to recommend them to everyone.
I wasn't really sure I was going to be happy with Zerorez. When I booked the appointment, the phone rep told me that they could not guaranty the exact date I desired (over two weeks away), but seemed to be willing to do so after I indicated that I had no options and if the date couldn't be guaranteed, then I would be hiring someone who COULD promise me a specific date. Otherwise, I liked nearly everything except sitting in an empty house waiting for 2 1/2 hours for the tech to arrive. The work was good and the tech polite and knowledgeable.
I used Zerorez numerous times and each time the carpet looks like new again. Even though I have dogs and extra care is required, there are no strong odors or chemicals. The crew evaluates my needs by working through a careful explanation and patiently answering questions to my satisfaction. I also appreciate the fact they are always courteous and clean. Nothing is ignored or overlooked, ease in scheduling appointments and your 3 room deal is fantastic and a nice bonus! Love Zerorez!
My tech Mike was so friendly and did a great job!! My carpets look like new!!!
I like the results and all technicians have always been very courteous.
My husband and I found dings in one of our kitchen walls the following day. This wall has wallpaper that can't be replaced so we are stuck with the defect for now. I was told that furniture would be moved to clean the living room carpet but it wasn't. Don't tell me that something will be done and then not do it! I called about the ding and I was told that a manager would call me. I haven't heard from anyone. I have heard all sorts of commercials on the radio about how great and wonderful you are but I am not impressed. Maybe my carpets are alittle cleaner but I don't know. All I know is that I paid too much for too little!
Don't know what product used but it did not smell and cleaned my old carpet as good as possible. Very satisfied .
Very nice, professional, and informative techs - carpet looks great nice and clean, impressed with the products used
Your technician was very professional and courteous, very good salesman but not pushy. He did a very good job even though we did not want any additional services other than the basic sevice. We plan on using you again, hopefully in the near future since we are planning on moving from our current residence and at that time we will use additional services. Thank you.
Timing. We asked for an early morning start time, the representative indicated that this would happen, and then when the appointment was finally made, it was for between 11-1.
The service is always great but this time the team that was sent out to my home was very helpfull and explaining the process The carpets feel wonderful!! My husband travels alot and was not here the last time I got your service he was very impressed with the way our carpets feel and look afterwards.
The tech was polite and very fast. The carpet looked great!
The cleaning soloution did not smell!!
It is Green!
It didn't have a bad odor.It dried in a short time. cleaned sofa and chair and they looked brand new. I was very pleased. I will call again to do my carpets after the first of the year.
Very professional/had good suggestions/carpets looked great.
My carpet is clean and I do not feel a residue.
Outstanding people. EVERY TIME. in fact may be getting better. We have used you probably 4 times now and the employees and service are world class. The product is practically miraculous. I was determined to replace my carpet with wood floor next year sometime but may hold off now. I was raised with carpet and love it.
I liked that the guys were honest about one of my rooms. I liked that they were so polite and professional. No chemical cleaners.
Amazing service . Joe went above and beyond.
everything was very good am please with the outcome.
The telephone personel should ask about stairs and second / third floors. Should also ask about pets and pet odors. I was not happy with the $5.00 charge per stair step ($75) and this stupid $8.00 fuel charge - Why a fuel charge?? Fuel prices are not high (over $4) !
Overall - the carpets are clean.
The service is fast and my carpets always look like new after they have been cleaned by you're company
Nolan & AJ were efficient, accommodating and courteous. The results of there work were outstanding.
The carpet was not as clean as I would have expected.
The carpet looked great after cleaning and it was not wet. All the spots disappeared.