What our clients think of us!

Cost is very high - as long as pet stain & smell stays away, it will be worth the cost. Joe was great - honest assessment, very thorough, wonderful to work with

The professionalism and results!

You advertised 4 rooms for $99 and wound up charging $241 by convincing Sarah that all the extras applied. Sarah is not completing this survey. I am the dissatisfied husband. had I been present at the start I would have rejected your service before you started. Classiv bait and switch technigue that Sarah let you get by with.

I was quoted $114 with no questions asked by your rep. When the serviceman arrived, his walk through bumped up the service to $354! Since my husband and I had completely prepared the 3 rooms & a hall by removing all furniture that needed to be moved, I agreed to have the service done since the house was already prepared. Additionally, a rug that was part of the media room (one level is nailed down carpet and one level is the same carpet professionally bound) was charged as a separate room since I had removed it from the media room to make cleaning it easier for the rep. Second, a stain in the hall that I pointed out 2 times did not come up and was not addressed at the time I signed off. A walk-through was NOT done - I suppose because the carpet was damp. I don't know. Consider me an UNHAPPY customer.

I was Fast-Talkingly Gypsy-type pressured (Actually almost like the typical Used Car Sales-Man Approach) to a thorough Spray pre-treatment and a Post Treatment of the carpet. This is in a 980 Sq. Ft. Condo. I never saw neither a Comprehensive Pre-Treatment Spray Down nor a Follow-up POST Treatment Spray Down as 1 of the 2 Technicians simply engaged me in a Talk about Religion for the entire time that the OTHER Technician Steam-Cleaned the carpet. I was argued with that the "Dining room" & "Living Room" (Adjacent to each other but not separated by doors or walls) would have to be considered 1 room & that "That 1 Room" exceeded the 200 Sq. Ft. Max for a "Room" (Total Inanity). I preliminarily asked about how long the process would take & was told that in certain cases of extreme high-traffic areas, pets, Kids & et cetera (We neither have Pets or Kids) that it could take up to 4 hours. The Technicians were in our place for less than an hour total including the protracted process of securing payment. My Wifey & I had very carefully & thoroughly prepared the Condo for cleaning by moving & stacking all furniture & the like in the kitchen, so the condo was "Wide Open" & easily accessible and the Technicians unencumbered. The Pre & Post Treatment Spray down Charge was $197.00USD on top of the $100.00USD Carpet Cleaning fee & the $50.00USD Separate Check we tendered for "Tips" to the technicians. I went back & Measured the Sq. Ft. of the areas Steam-Cleaned. That's a total of 464 Sq. Ft. of Carpeted accessible areas that were Steam-Cleaned. I followed up with calls to ZeroeZ and several eMails to the Customer Service Manager (Brad McKee) & had to chase the issue for almost an entire MONTHS TIME before I was lamely issued a Refund for the "Pre & Post" Carpet treatment Spray-Downs that never took place. Frankly??, I should have been refunded 100% of the entire amount with a VOUCHER for a Follow-up Steam-Cleaning also issued. I Called ZeroeZ because of the CONSERVATIVE Endorsements they retain by Glenn Beck, Chris Krok, J.D. Wells, & the whole HOST of other Advertisers on the radio that represent & endorse ZeroreZ...I expected a bit more professionalism & integrity......and it would take a 100% refund PLUS the voucher to show that the Company indeed would step up to take care of their customers properly with thorough repentance & throw the entire lot of 30 pieces of Silver back to the customer for the deal since it went horribly wrong.

I was given a quote of $250.00 on the phone. When the rep arrived and quoted the home he stated that I had an extremely large gameroom that would count as 2 rooms and stairs that they were unaware of and that my cost would be $460.00. Basically I paid $210.00 more dollars for 1 extra room and a set of stairs. Although our carpets were in pretty bad shape since we were just moving into a rent home I feel they were no cleaner than before we had the carpets cleaned. I do want to say that the sales rep was very nice and knowledgable about his product. I would have cancelled the cleaning due to the change in cost had it not been for the fact that we were moving into the property the next morning so I needed the carpets cleaned that day.

Loved it all. Price, worker, result

It did not look like any spot treatment was done and the edges around the baseboards were not cleaned. There was still dust and pet hair there.

The carpets came out fantastic! We had a lot of spots and they came right out. There wasn't any odor after was done. The technician was extremely polite and professional. I was impressed.

Carpet could dry fasterand offer a WR finish

very professional

I love that the carpet is not crunchy after the cleaning as with other cleaning companies. We've also experienced the carpets looking dirty again shortly after the cleaning and the pile lays back down with other companies. Zero-Rez leaves our carpets fresh and clean - love it!

The two men who were sent to our home were professional, cleaned up after themselves, and were very thorough.
They were here on time.(Which was very nice!)

The zerorez cleaning was a complete surprise and so impressive. I have owned homescfor over 30 years and hazed had carpets cleaned by several companies and have used home cleaning systems. Nothing has ever provided such results. My carpet is seven years old and I felt we would be waisting our money cleaning it, I just thought we would have to have new carpet. The spots are gone and the heavy traveled areas are plush and clean. I was excited that the carpet wasn't totally soaked and hardly damp when the techs were done. All the carpet was dry and ready for my wood furniture to be put back within a few hours.
I am very pleased and would use the services again.

Staff was professional. Carpet came out very clean. Stubborn stains were removed.

Carpets look great and it smelled so clean when I got home

I sent a personal email to the manager complimenting the employee and service

Effectiveness

Professional and did a great job making sure the work was done right. Thank you.

Did a great job, very nice tech, got more of the traffic stains out than the last service.

The service technicians were informative and explained what they were doing. Service was completed timely and at a high level. The only issue is the front door had to be open for the cleaning tubing and due to that mosquitos entered the home. No other negative issues were noted.

No soap

great service, no chemical, good value

Friendly,professional rep and my carpets which were very soiled look great.

The entire experience was very pleasant, starting with the phone call to schedule service to Ernest who came to do the cleaning. I could not offer any suggestions for improvement, and will definitely call you in the future.

Very thorough job. Ron Self did an excellent job explaining the product and technique. Carpets are clean and the cleaning on some tile restored it to look new again. I have already recommended your company to several friends

Stains came up and did not come back. The extraction made the cost more, but it really removed the stink and stain.

Nice man who did the work. Most of the stains came out and I really didn't think they would.

Speed, courtesy, friendliness, and excellent outcome for our carpets.

The quickness and quality of your service.