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based on 83826 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
How clean it felt afterwards usually when i try to clean my carpet with or personal cleaner it feels soapy even after it dries.you guys were awesome and affordable, my husband was ! Thank !!! I've already recommended you all to my coworker.
you cleaned 2 apartments. both look great. apartment 202 does not smell very good however... I am not sure why...
Name removed
The two technicians who came to my house were wonderful. My dog had saturated my son's carpet while we were gone - the smell and stain are both gone and he is sleeping peacefully in his room again. Your scheduling system is not very customer friendly, however. I was very specific that I needed a morning appointment. The first confirmation was for an afternoon appointment and I had to reschedule (waiting through the weekend with the horrible smell from dog urine permeating the house). The 2nd confirmation, again after requesting a morning appointment, was for 11-1 and I was told the technician could come as late as 1 - 1pm is not the morning. Had I not been in such a bind, and had I not heard about you on KLTY, I would have called another company!! But I am extremely happy with the results and the two fine technicians you sent to my home!
Products are great and you have very professional employees.
Overcharged --Never deducted the 25.00 coupon that I gave to your employee (who claimed he didn't know how to do a coupon.) I called but you never got back to me.
Good service, earth friendly products and very compentent technicians.
i still have a lot of the stains, you are extremely too expensive, worker used my cell phone charger next to my bed without asking. no i will not recommend at all.
Great job and employees were polite, professional and friendly.
I like how fast the carpet dries! The service was great and professional.
I don't like the $8 fuel charge.
The customer service staff that answers the phone does not provide clear information regarding services. I had two rooms of carpet cleaned and a sofa with loose cushions cleaned. I was informed by the technician that normally an additional $10 per cushion is charged for cleaning loose cushions. This is ridiculous considering if the sofa did NOT have loose cushions, Zerorez would not charge extra. The technician was accommodating and cleaned all for the estimated price. Truthful details would be helpful. Overall the job was satisfactory.
I had to have yall out for a reclean, because the 1st job wasn't done good
I want to wait a while before I comment on this.
great customer service and technician
Price Price Price Price
Upfrony honesty. Not nickel and diming you on each little thing. Let us make the decision if we wanted any extra items.
Your employees work hard in often unpleasant attics and explain the processes they perform.
the associate was professional and friendly, answered my questions, and the carpets look so much better than the last time i used someone else,,,the dry time was much faster also.
Carpet service Oct 10 which included $90 for Fiber Protectant in 3 rooms but on Oct 12 we found three dime size spots in the entry to the master BR whic looked maybe like blood.
Took water and tried to remove -- NO NO. Added dish soap and tri3d to remove, but little
re,oved -- after a day and many tries, used white vinegar and after several times think we have it removed.
We were told that your Fiber Protectant would allow us to remove antthing with just water.
NOT TRUE. NOT worth the $90 fee. I could have done better with Scotch Guard spray
and at a lot less cost.
The carpet you were here to clean was installed on 12-11-11, not a year old but had a dirty traffic pattern. Your representative told me from the start all the reasons he might not be able to get the carpet clean. I sould have stopped there.
The Jody Dean come-on offered a store gift cert that could not be accessed.
It was just a lesson learned.
Sandra Brown
The representative was very polite and accommodating and did a very good job. He was also very professional.
The tech was very professional and courteous. He did a really good job.
I'm not very happy with the result of my wood floor cleaning because I feel it still looks the same as before and it was pretty pricey nice I had wood flooring about a 1100sq ft.
Warn people about the cost of the treatment for stains. I didn't expect it tk be so much.
great people and products that actually work.
Nolan Ryan was wonderful to work with on this project!!! I will recommend him and request him in the future!!
The carpet looks great and it did not take long. The serviceman was very knowledgeable and courteous. Will call again.
Did not feel like previous cleanings. The carpet did not mat down and feel like there was a residue still left on it.
The only negative is the continual up-selling of additional treatments to the carpet.
I like how clean the carpets get when you clean them.
We have pets and a lot of stains. Mike was able to get them all out and the carpet never looked better.