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based on 84572 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The people that came out were fantastic, and the floor looked better than ever.
The tech was very professional and did an excellent job.
Very happy with Ron Self. He did a great job.
more thorough clean-up around area rug.
So far so good...woll see how it lasts....service was great
Very disappointed that all the many spots did not come out. Could not tell while the carpet was still damp, but now in the daylight, these areas look worse than before it was cleaned -- they stand-out more.
The technician applied a stain treatment but none came out -- grease, cat urine, dark spots. While he did his best, don't think your chemicals or your process is adequate. These same types came out with other services.
The 1st thing is Justin (service rep.) who came to my door. His willingness to inform me of the service and his customer service. We do not see that anymore but Justin was so gracious to take me into each step that he was going to do to clean my carpet, for me customer service is very important and of course that they get the job done. I was amazed to see the spots removed from my carpet, very pleased with the service and I would reccommend Zerorez to my friends, which I did and she is setting up an appointment.
Cesar the person that clean our carpet was a little rude and want to charge extra for everhing
Joe Martin did a great job. Carpet wine stains came out completely. High traffic areas are much cleaner. Carpet and room smelled fresh and clean. No artificial smell.
The area that was treated for pet stains still smells of urine and the stain is still present. It was not noticable until the carpet dried. For the extra price of the pet treatment I would at least expect the odor to go away. I would like the area to be retreated if possible.
Nice, prompt people. Good job cleaning.
Cleans the carpet well and the rep was very responses to our needs
I was charged for a specific cleaning that is suppose to get out pet stains but it did not get out the pet stains. Why pay for something that does not work and why would I do that to a friend...
No soap in the cleaning process!
We received a call saying our cleaning technician would be here 4-6:30. They called to let us know they were running late due to vehicle problems. They informed us they would be here by 7pm. Then they called and said it would be more like 7:45 and if we wanted to reschedule, we could. I didn't want to reschedule due to my work schedule. They finally arrived at approximately 8:15. I have never experienced this with your company and I hope this was just a one time occurence. Thank you.
Outstanding carpet cleaning!
Arrived on-time, performed a professional cleaning with courtesy.
Very Friendly and thorough!
The service was spot :-) on. My service man...Z????? was excellent and worked on all the stains with care. The product is also excellent...no matter how stained my carpets are they come clean and don't reappear.
Thank for your service
Name removed
the process and the quality of your technicians.
Pricing for cleaning was high
Carpets were exceptionally clean and the guy cleaning them was very professional
We have used Zerorez for years and are always pleased.
Everything!
Got most of the stains out... friendly worker, very respectful
Our technician was outstanding. He was able to clean all the areas we needed cleaned and was able to give us useful information on future areas that needed to be clean. He was prompt, respectful, and thorough.
Our service technician was extremely helpful and competent. He worked quickly, cleanly and efficiently. Our carpets looked amazing when he was finished. I was very pleased with mr service. Thank you!
Worked very well-best I've seen in a long time. Carpet hasn't looked this clean in years, even after other companies had done the same type work
I am so happy about how my carpets look! The young man who did them was very nice a d helpful. I will recommend Zerorez to all my friends. We had some old stains and now they are gone. I will definitely use y'all again!

The technician did an outstanding job. He got rid of pet stains that we have tried to get rid of for years. He did an overall outstanding job!!!