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based on 83826 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was thorough, explained the process. The carpet was clean. There was no residual smell. The entire house feels fresh.
It is a clean process.
Techs were very polite but arrived after the time window I was given (one hour late). They gave me a discount to make up for this. Also, one of the techs was on the phone (a lot) and that made the job take longer than necessary. I believe he was on work related calls, not personal. Also, stairs were left very wet and took almost 24 ours to dry.
I am very happy with the results of the cleaning and the techs worked hard. My carpets look much better than before cleaning. However, I feel like I paid more than I wanted to and there were things that could have gone better.
Great job... looks and smells like new.. Very professional and courteous.. Job well done
Professional, thorough, on time & courteous!
the man that came to clean my car was he was very nice and when he told the cost I almost said no, I called and the lady said she would send him out and could see and give
me a different price. It was dirty by just needed to be clean.
He did a good job but the price it just to high. it did not take him very long at all.
refund some of the money or come clean my guest bedroom at no cost. (it would not be the whole room just where a guest spill something on the carpet) I live in Terrell
I did not like that the price quoted on the phone did not match the bill. The special was $89.00 for three rooms and I was charged $99.00. I know it was just ten dollars. When I ask ed the tech, he said what is the big deal its just ten bucks. I do like the job that was done. My carpets look good.
Carpet smells good and is very clean. The associate who did the work was very courteous and professional.
My carpet was very dirty. Luke cleaned it so it looked like new again. Stretched the carpet in one of the bedrooms. He did an excellent job
How well it cleans even on my 17 year old carpets.
I did not know about an extra charge to clean the dog stains in the basic cleaning and that was a not explained until the guy got here to do the job. Other than that it was a good job, but I didn't spend the extra $60.00 for the extra treatment. We will see how long this cleaning lasts compared to the other cleaning service we have used before.
The advertised special appears to be a "hook" to get a customer to schedule appointments. I was pleased with the service, the technician and the results, but I was not happy with the escallated cost. I felt I had been duped! I ending up paying over three ($300.00) hundred dollars.
A disclaimer needs to be included in the advertisement that there may be additional changes other than the taxes.
Your technician was very informed and serviced your product well. My overall project of having this done the next day from my phonecall was extremely well planned with all the emails, and good attention to details. Thanks you so much.
Request was made to have areas cleaned where there was traffic -- pathway in LR to FR and small hallway -- approx. 15 feet and pathway in bedroom from door to Master Bath. I was quoted a price of $89. At time of cleaning I was told this was three rooms and a hallway -- price now jumped to $89 plus $25 for the hallway. On top of that I was informed if I put conditioner treatment on it would run $60 -- next amount now jumped to $90. One area was cleaned thoroughly and the hallway and bedroom pathway are not totally clean. My bill became $228 and for that amount I should expect a complete cleaning.
I have rescheduled cleaning since I was not satisfied.
Jerome Last name removed
I am not dissatisfied. I will just want to make sure the carpets stay clean longer than with other cleaning before I would recommnend.
offered pet cleaning in addition to shampooing carpet. Friendly and fast service. Showed me the tile grout cleaning option.
Clean and quick drying
Tom, the service tech was very knowledgable and courteous!
On time, works in a tidy manner, results are CLEAN!
Green alternative to other services and even though some of the stains come back, they seem to disappear longer than with other carpet cleaning companies.
When the technicians left my house on Wednesday, the tile floor was wet and I couldn't tell how it looked until everything was dry. There are some white streaks on the brown grout that weren't there before. I was just hoping the tile would look better than it does.
I also had to ask to have a few things moved before the carpets were cleaned. For what I paid, especially the tile, I think more could have been done for me. Name removed
I like that it is non toxic and the employees are always quick and professional
The dispatcher did not tell that there was an $89 minimum, Luckily the driver was kind enough to give me a reasonable rate for cleaning 1 chair. The hoses leaked all over my living room. The drivers attempted to move it to my foyer where there is tile. The stains did not come out of the glider which was a gift from a friend for our new baby. Overall, they were prompt but my experience was less than par. I do not believe it was the driver as much as the dispatcher and the equipment.
that they really clean well
Left the stairs really wet in places. Took 24 hours to completely dry.
The person you sent did a good job, but he argued with me about my cats. Really strange. I was tired, had worked out of town 14-16 hours a day for 7 days and didn't really need that. Oh, well, I'll definately use you guys again.
1. I responded to an radio ad that said pretreatment was included. When the guys came they told us that we really needed a pretreatment "brightener", which I thought was the pretreatment that was included in the radio ad. So I told them to go ahead. I ended up being charged for that.
2. The carpet was "crunchy" afterwards, like chemicals were used...just like any other carpet cleaning service.
3. It has gotten dirty quickly again.
4. The water pumped out of the system during the cleaning flooded our front yard and into our garage.
I was very happy with how clean my carpets were but
Was not very happy with the fact that one of
The technicians commented that my house
Had a urine smell when he walked in. I keep
A very clean house, pretty obsessed with it
Being clean and even with 3 dogs that are mostly
Indoors I have never in my life had anyone
Say my house had a urine odor. I told this to my
Friends that laughed because they know how
I am. My friend that referred me said the guy that
Went to her house said the same thing and she has
A small dog that wears a diaper and she is just
As obsess as me with a clean house and I know
Her house never smells!!! I know they want
To up the price to make a higher sale but I almost
Told them to leave after he said that but with my
Personal shampooer broke and a couple of vomit
Accidents in the house from my dogs I really
Wanted the carpets cleaned.
THE SERVICE WAS GREAT MR. KENNETH AND HIS PARTNER DID A GREAT JOB ON OUR FLOORS.. WE REALLY LIKED THEM...
THE ONE PROBLEM WE DID HAVE IS THE NEXT DAY WE NOTICED THERE WAS SOME DIRTY WATER MARKS ON THE WALL AFTER THE FLOORS WERE DONE..
BUT OVERALL A JOB WELL DONE ! THANK U FOR COMING OUT..
quality service
Service is fast, carpets dry quickly.