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based on 83433 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service
Polite and professional
Service personnel were great (Want the same crew next time). Professional, on time dealing with Zerorez.
It made my old carpets look brand new
How hard James your tech worked to
Make sure I was pleased with the product and the job he did!.
The name says it all! No residue. First name removed Shirley
The technician was very thorough, courteous, and professional. I tried to tip him and he would not accept. Please recognize him for his work.
I think it was Keith? The work was done at 2514 Heather Hill Ct in Plano
Better explanation of fees. My bill was almost 2 times what I expected.
Carpet was socking wet Called and you sent another tech and we paid another $70.00. Carpet looked fine when he left but in the morning it was a disaster. All kinds of stains all over the carpet. Company coming in from out of town and just had to live with the mess.
Stop trying to upsell the customer on extra services. It would be nice to actually pay the price quoted on the phone.
professional knowledge . My carpets looking amazing even though they are 15 years old.
Explain to the customer that the marks from pet stains that show under ultraviolet light will not go away after the carpet is cleaned.
Not happy with how carpet looked day after. When they left the carpet appeared to look good but it was wet. My husband and I both feel the carpet looks dirty. Feel like they rushed through.
Cesar and Luke were very professional and did a great job cleaning the carpet. I like the use of Alkaline water instead of chemicals. The difference was amazing and my daughter was very happy with the results. I will use them again.
Usally when our carpet is cleaned - when we come home it smells cleans- after you cleaned our carpets our whole house smelled dirty
I had my furniture cleaned and it is still dirty. I have called and was told that an appointment would be made for them to come back to clean it again. I have not heard from anyone yet. If the furniture is cleaned to my satisfaction, I will change my opinion.
The technicians were knowledgeable, nice, and hard working. They did a good job, and I didn't have any problems with them. I would use Zerorez again.
This time we had asked for something that might deter our dog from wetting the carpet and there was a $60 charge...It did not make a difference...so I wouldn't recommend this extra fee to my friends.
your advertisement was 3 rooms cleaned for $89.00. I had three rooms cleaned (tile) and spent $1200.00. It doesn't specifically say carpet. I was a little surprised when it came to that amount. But it does look better and hopefully will last for a while.
Professional and knowledgeable staff. Excellent product/cleaning method. Everything your ads say about your product is true. My carpets are so clean, the house smells like I washed the carpet in the washing machine. I am very happy and have told everyone about your company.
My appointment was scheduled between 1:30-4:00. Tech showed up at 5:20. Received call at 4:20 saying he would be there in 10-15 mins. Then a different tech called 30 mins later & said he'd be there in 20 mins.
Great service, the carpet is clean, and there is nothing left behind.
We were told we had to have the pet treatment for an additional $150 or we would still smell pet odors. So they did the treatment and it smell just as bad a before. I feel like it was a waste of money and thay your representative did a hard sale of your products and they did not work like he promised me they would.
Your service is great. My carpet looks great. Your technicians were polite and professional and explained everything as they were doing it.
It was a very fair price and the job was very well done. The technician, Randy Jones, was professional, careful and informative about the process. Randy did a great job! My husband and I are very pleased with the outcome. The carpets look like new.
The stains have been removed. I need to wait to see if they come back
1. Appointment handled quickly and efficiently at the outset.
2. Once our technician indicated he was on his way, he arrived within the alloted time
he said that he would.
3. Tim worked very hard to finish the appointment WITHIN the fastest time available.
4. Best of all...THE CARPET LOOKED FANTASTIC!! He did provide us with some additional
options (stain treatments, etc.) for us to consider. While we did NOT take advantage of
them THIS time, we very well may the next visit. Good info to know and he presented it
very well...no high pressure. I have been in sales and marketing for nearly 40 years and
in KNOW high pressure and have a negative reaction to it.
5. The pricing was what it was incidated it would be at the time of the appointement. We
understand that there may need to be some adjustments based upon the actual condition
of the carpet and the size of our rooms, but all was handled quite well and very much
appreciated!
You could answer questions when sent in. I have not received an answer to my question I sent in.
I also still see a lot of spots left behind that didn't come out.
no soap residue; spot treatment you leave behind; rinseable air filters
They came in and made the nasty dirty carpet look almost brand new. Thank you so much for doing such a good job.