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based on 84572 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I cannot get over what a great job was doneon our light-colored dining room chair seats. Turned out better than I expected. Carpets look pretty darn good too!
We were very pleased with the product and the service...very professional and job well done!
My technician was very friendly and took the time to explain the service we were receiving that day as well as another service we were interested in for some other time. We were very pleased with the outcome of the carpet once he completed the cleaning.
Professional staff and a process that gets carptet really clean.
Wonderful customer service. My carpets had been cleaned before, but felt stiff, and looked dirty again a few days later. After Zerorez cleaned all my rooms, my husband and Uncle took their shoes off to walk around and feel the fluffy carpets. Even my family that came for Thanksgiving couldn't get over how plush the carpet felt! Nolan even seemed to get stuff off the floor I thought was impossible, and the rooms smelled so fresh! Thank you Zerorez! We will be using you again!
Very friendly and did a good job.
I liked that no chemicals were used and there was no smell. It cleaned the carpets very well and dried quickly. The technician who did the work was very nice, informative and helpful. I'm very pleased with the service.
Joseph did an amazing job cleaning our carpets. He was very professional and did NOT pressure me into extra services! He gets a 10+!
Quick, clean & no chemicals
No soap or chemicals
Knowledgeable technician
First of all my name is Leila, not First name removed. Your technician, Colby, did a tremendous job on our carpet. I've heard ads for your service on KLUV for a while and finally my daughter said "It's time to call zerorez". I'm very glad I did.
Carpet looked fluffy and smelled clean.
pre spot some places
You scheduled me for a time, no call to say you weren't able to make it. I call within the time that I was given and I had to be firm with the person about getting someone to my house. In the end it all worked out, but I was not happy that things were not accurate with my request for my carpets to be cleaned.
Caesar and his partner were both very nice, respectful and professional. This was the best zerorez experience we have had.
We were told our carpets would remain wet for 2-3 hours; however, the next day our carpets were still wet, despite our use of fans to try and help them dry! We have two dogs that live in our house. We were unable to keep them off the entire carpeted area for such a long period of time. So, by the time the carpets did dry our house smelled like dogs. Instead of a clean smell that we hoped for with newly cleaned carpets, we ended up with an odor that we did not have prior to the cleaning.
The last trip did finally clean my tile and grout beautifully. But, this morning, I discovered that both my stainless steel frig and dishwasher have stains -- from the sealer, maybe? -- that I have been unable to remove so far. Perhaps in the future, your technicians should cover those expensive stainless appliances to avoid this problem.
very clean, great smell and leaves carpet soft
Service person was professional. He covered his shoes while in the house. Everything that was going to be done was explained up front as well as the final cost of the service. A job well done. JE
Techs should vacuum beforehand
they did an outstanding job on 3 room special , but when I asked about a 7 x 7 rug they said that they could clean it but I did not think it would cost as much as the 3 room combined. I will not make that same mistake and I will tell by family and friends about add on costs. thanks Also we did not receive our 100.00 reward certificate for being one of the first to book. Booked 3 weeks ago s that I would be first. thanks for listening
I felt that some spots could've been cleaned better (not stains...just dirty) and appointment was very late.
They are Green", They are effective, They are 0quickly applied and you can usethe area very quickly. Your techs are bot courteous and professional
Clean carpets. And very polite and hard
Working young man that came when he
Said he would.
Your treatment for pet odors worked great, although it was quite expensive at $75/gal. We have not had pets in the past so i don't know how your price compares. Tim was super helpful and friendly and he did let us know about how many gallons we would need. Our carpets turned out beautifully. Tim got all the stains out, pets plus other stains. We got the scotchguard and are hoping our carpet stays clean for a good length of time. Our bill totaled $1,298 but that included $525 of the pet odor treatment. We will definately recommend you to our friends, especially if the carpeting holds up well. Our carpeting is 4 years old and this is the first time we have had it cleaned although we knew it needed cleaning before long now but we wanted to wait for our pet problems to be resolved. Anyway, Tim got here about 5:45 and even after a long day he gave us wonderful service and stayed until 10:00 to finish the job.
The product is green and clean. The service is courteous and helpful.
Left my carpet very clean and spotless dried very well best company I have ever used the men were very courteous and explained the procduts very well great guys Jamal and Chris were great!!!!!!!
The technicians were polite and gave helpful explanations. My carpets look great.
On time--great customer service--technician is not pushy about additional costs to cleaning the carpet areas
I appreciated the product knowledge of the service man that cleaned my carpets.