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based on 84573 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly staff
Quick service
The carpet looks and feels great. 95% of all the old stains came out.
offer a receipt for credit card payments at the time of payment so that i can see what the total expense was. i feel i was overcharged. I realize I should have asked what the amount was, but I didn't expect to be $70.00 more than what I thought I would be.
They dry relatively quickly and products have a pleasant odor.
The service was great!
Technician arrived when he said he would. He represented Zerorez and its procuct well.
The place looks brand new when you do the carpet!
The tech was very professional and informative. The results were great.
I like the fact that the stains do not return. I also like the products are non-toxic.
I loved the man who came to do the work. He did a beautiful job on two chairs. Would recommend your company for that work. I decided to continue with cleaning and sealing granite, as well as cleaning the marble tile and grout in entryway. When he arrived, he said not necessary to cover the laminate below the chairs. He should have. Thee is a film from the sealant I mopped and can't get off. It becomes slippery when wet and dangerous. The granite looks beautiful, but the machine isn't small enough to completely sclan and seal the backsplashes or behind the faucets. That is where the most erosion occurs due to water. The marble and grout are visibly cleaner, but the m+ble was left with a visible film after the sealer dried. I wit isn't shiny at all.
Very pleased with overall service and product.
Great personnel and the service is the best. This was my second time to use your carpet and tile cleaning service. My tile looks brand new. Tony and his assistant were great.
The employee that came out to my house was rude and in appropriate
I heard the ad on WBAP and was anxious to try your service. 3 rooms for $ but when the cleaner got here he charged an additional $60 to spot clean 2 spots - when the cleaner left the spots came up immediately. I dont mind paying to have the carpet cleaned properly but why pay for something that does not work? I have scheduled a spot clean to remove the 2 spots that I originally paid for this coming week. Will see what happens.
I do not like the fact that it takes so long to schedule an appointment. Maybe you need to hire more workers. I do not think I will be calling your company for cleaning any time soon. During a conversation around the water at work, found out that many other have used your company with the same unhappy faces.
Thank you anyway.
Finished product was great and tech did his job in a professional manner.
Price was higher than I expected, however, everything was moved out for cleaning so I let hm clean...........but I know I can the cleaning done cheaper......so if someone asked
how I liked the job you did........I would telll them can get it done cheaper wth same
results.
prompt to appointment, well mannered and neatly dressed service tech. works quickly and thorougly ..got all spots out...
one problem only ...left heavy chair on wet carpet...left dents in carpet.
Just everything.
The carpets look fantastic! There were no attempts to upsell and the technician was prompt, efficient and friendly.
I was extremely impressed with the work that was done. We had quite a pet stain problem, but waas pleasantly surprised at the outcome. Our technician, Joe, was very personable and knowledgeable.
Chris did a fantastic job. He explained everything thoroughly before he started the job. Today my carpets look fabulous.
My cat started itching badly after our carpets were cleaned... :(
Quick, accurate, professional.
It works well
The tech was very efficient and provided services within my budget to meet my needs.
Pricing and method of cleaning
I felt that the work on the carpets was good, but the work on the kitchen tile was not. First, it was very expensive and it was not done very well. The crew had to come back and redo it. It is better now, but it still has spots that were not scrubbed sufficiently. I will get down and scrub them myself before I will be satisfied. Also, it took 3 phone calls and about 4 weeks before they came back to see why I was dissatisfied.
It was difficult for me to connect over the phone to set up an appt. Twice the area code of the cell phone I was using, (432) which is for an area Zerorez does not service, caused my phone call to re-route to company headquarters even though I actually live in an area that Zerorez does service (817). Somehow I finally did get through to the right place but had to leave a message that was supposed to be returned in the next 10 minutes; however after about 45 minutes, I called back (again miraculously to the right place) and was able to get through and make an appt. About 10 minutes after that, a rep did return the call from my original message to help me make an appt which I had just finished making. It was exasperating.
I would still recommend Zerorez because the carpet was in dire need, and the results were astonishing. Plus, this was without the extra treatment/charge for tough stains.
Very friendly service guy and no chemical smell.
Professional workmanship. Courtesy.
I'm always amazed when I see the results of your work; just when I thought my carpet was behyond saving! I don't understand how you do what you do with just "water"!