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based on 84574 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Chem free
The skilled service techs. They were clean and courteous and professional.
like that there is no chemical residue that would linger for a while. the person who cleaned our carpet did an excellent job. he is a very good worker, an asset to the company.
The service guys arrived and very respectfully introduced themselves and both shared the concern I had because of my cats. I have more than two and there is just one cat that marks everywhere...at least often in the same places. They assured me that the type treatments could not really guarantee the full removal of odor but felt the follow up treatment with the bateria-eating process this would be better than what I faced without service. They were very expedient and through with great detailed work and the post treatment and departure was totally painless...very efficient.
I have had someone back out, but it is still not to my satisfactory for the price I paid. I also did not get the information on the jewelry coupon. Please forward that information.
Cleaned well. Service men were very polite.
Professionalism & courteousness of the tech, and the way he worked to make sure that the carpet was clean and we were satisfied.
friendly and professional service people.......and clean carpets!!!
Brandon, the tech, was very thorough and efficient. The products he used for the pet stains were great as there are no spots left and the house smells so fresh! I am completely satisfied. Thank you so much.
Quality and professional service. Dedication of technician to doing quality work. Polite, and respectful young technician.
The pet treatment service did an amazing job on my carpet that contained 5+ years of pet stains. You would never know to look at my carpet now! It looks awesome!!
Zerorez ALWAYS does a graet job on my carpets. They always look great once they've been cleaned. Carpets are never WET. They are barely damp & dry very quickly. I highly recommend Zerorez.
My carpet is so clean, even friends walk in and comment on how white my 11 year old carpet looks, thanks to zerorez. It feels soft and my house smells a lot better. My technician was very courteous and professional. He was very good about explaining the process and worked quickly. The entire experience was great.
Very professional. Everything explained upfront. No chemicals.
They do the best job
I appreciate all the effort that Ron puts into making my carpet look as good as possible. Twice now I have used Zerorez and twice the results far exceeded my expectations.
The fact you use only water to get carpets clean.
nice tech
Friendly and helpful employees.
It was relatively quick and easy, the tech was super nice and informative. We are very pleased.
Good quality of work. What happened to my gift card from Fuller's Jewelry store though?
I recommend Zerorez quite often to friends and coworkers. I have been using the company for over 10 years and my over 20 year old white carpers shimmer each time the Tech leaves. Tom was my tech this time and he was patient with my request and took his time to complete the task. I appreciate the throughness. Thanks Zerorez
It cleaned SO well, and it was fast. Also, your associates were extremely friendly and answered all questions with a smile.
My carpet looks like it did when it was installed. It has been several years since my carpet has been cleaned sand I wasn't sure all the grime and spots could be completely removed, but they were. The technician (I didn't get his name) was very personable and knew his business. I was also impressed that it only cost $8 fuel charge to come to my area.
The chemicals you use do not leave a smell in the house. The carpet feels and looks brand new.
did the job and didn't try to upsell or add additional charges
The very 1st. Thing I loved was the on time response.
Darwin was very clean in his appearance & very professional.
Yes I will be using zerorez again.
You stand behind your services
I am very disappointed in the pet cleaning that you all offer. It was sold to me as a guarantee that they can get the odor out of my carpet, when in fact, it really cannot be without spending a ridiculous amount of money. Finally, on the third try when i agreed to have them come assess for replacing the pad, i had an honest technician tell me that he did not guarantee it would get rid of the urine odor. I was very appreciative of his honesty, but i am not happy that i spent an extra $120 to clean my carpets and have to take time on three separate occasions out of my day to wait for the service. your website says you guarantee your work, but i feel like i was taken advantage of. i feel that the $120 should be refunded to me, but it cannot make up for the time that was also lost. In addition to this, i never received the gift card to Fuller's jewelry that was offered as a promotion at the time i booked my appointment. i know you come highly recommended by several radio stations, but i was sadly disappointed. i would like to say that i woudl recommend your services, but i am really not sure. i do appreciate the time you are taking to read my feedback and hope to hear from someone in the near future.
No chemicals are used