What our clients think of us!

Left the stairs really wet in places. Took 24 hours to completely dry.

The person you sent did a good job, but he argued with me about my cats. Really strange. I was tired, had worked out of town 14-16 hours a day for 7 days and didn't really need that. Oh, well, I'll definately use you guys again.

1. I responded to an radio ad that said pretreatment was included. When the guys came they told us that we really needed a pretreatment "brightener", which I thought was the pretreatment that was included in the radio ad. So I told them to go ahead. I ended up being charged for that.
2. The carpet was "crunchy" afterwards, like chemicals were used...just like any other carpet cleaning service.
3. It has gotten dirty quickly again.
4. The water pumped out of the system during the cleaning flooded our front yard and into our garage.

I was very happy with how clean my carpets were but
Was not very happy with the fact that one of
The technicians commented that my house
Had a urine smell when he walked in. I keep
A very clean house, pretty obsessed with it
Being clean and even with 3 dogs that are mostly
Indoors I have never in my life had anyone
Say my house had a urine odor. I told this to my
Friends that laughed because they know how
I am. My friend that referred me said the guy that
Went to her house said the same thing and she has
A small dog that wears a diaper and she is just
As obsess as me with a clean house and I know
Her house never smells!!! I know they want
To up the price to make a higher sale but I almost
Told them to leave after he said that but with my
Personal shampooer broke and a couple of vomit
Accidents in the house from my dogs I really
Wanted the carpets cleaned.

THE SERVICE WAS GREAT MR. KENNETH AND HIS PARTNER DID A GREAT JOB ON OUR FLOORS.. WE REALLY LIKED THEM...

THE ONE PROBLEM WE DID HAVE IS THE NEXT DAY WE NOTICED THERE WAS SOME DIRTY WATER MARKS ON THE WALL AFTER THE FLOORS WERE DONE..

BUT OVERALL A JOB WELL DONE ! THANK U FOR COMING OUT..

quality service

We have pets and a lot of stains. Mike was able to get them all out and the carpet never looked better.

How clean it felt afterwards usually when i try to clean my carpet with or personal cleaner it feels soapy even after it dries.you guys were awesome and affordable, my husband was ! Thank !!! I've already recommended you all to my coworker.

you cleaned 2 apartments. both look great. apartment 202 does not smell very good however... I am not sure why...

Name removed

The two technicians who came to my house were wonderful. My dog had saturated my son's carpet while we were gone - the smell and stain are both gone and he is sleeping peacefully in his room again. Your scheduling system is not very customer friendly, however. I was very specific that I needed a morning appointment. The first confirmation was for an afternoon appointment and I had to reschedule (waiting through the weekend with the horrible smell from dog urine permeating the house). The 2nd confirmation, again after requesting a morning appointment, was for 11-1 and I was told the technician could come as late as 1 - 1pm is not the morning. Had I not been in such a bind, and had I not heard about you on KLTY, I would have called another company!! But I am extremely happy with the results and the two fine technicians you sent to my home!

Products are great and you have very professional employees.

Overcharged --Never deducted the 25.00 coupon that I gave to your employee (who claimed he didn't know how to do a coupon.) I called but you never got back to me.

Good service, earth friendly products and very compentent technicians.

i still have a lot of the stains, you are extremely too expensive, worker used my cell phone charger next to my bed without asking. no i will not recommend at all.

Great job and employees were polite, professional and friendly.

I like how fast the carpet dries! The service was great and professional.

I don't like the $8 fuel charge.

The customer service staff that answers the phone does not provide clear information regarding services. I had two rooms of carpet cleaned and a sofa with loose cushions cleaned. I was informed by the technician that normally an additional $10 per cushion is charged for cleaning loose cushions. This is ridiculous considering if the sofa did NOT have loose cushions, Zerorez would not charge extra. The technician was accommodating and cleaned all for the estimated price. Truthful details would be helpful. Overall the job was satisfactory.

I had to have yall out for a reclean, because the 1st job wasn't done good

I want to wait a while before I comment on this.

great customer service and technician

Price Price Price Price

Upfrony honesty. Not nickel and diming you on each little thing. Let us make the decision if we wanted any extra items.

Your employees work hard in often unpleasant attics and explain the processes they perform.

the associate was professional and friendly, answered my questions, and the carpets look so much better than the last time i used someone else,,,the dry time was much faster also.

Carpet service Oct 10 which included $90 for Fiber Protectant in 3 rooms but on Oct 12 we found three dime size spots in the entry to the master BR whic looked maybe like blood.
Took water and tried to remove -- NO NO. Added dish soap and tri3d to remove, but little
re,oved -- after a day and many tries, used white vinegar and after several times think we have it removed.
We were told that your Fiber Protectant would allow us to remove antthing with just water.
NOT TRUE. NOT worth the $90 fee. I could have done better with Scotch Guard spray
and at a lot less cost.

The carpet you were here to clean was installed on 12-11-11, not a year old but had a dirty traffic pattern. Your representative told me from the start all the reasons he might not be able to get the carpet clean. I sould have stopped there.

The Jody Dean come-on offered a store gift cert that could not be accessed.

It was just a lesson learned.
Sandra Brown

The representative was very polite and accommodating and did a very good job. He was also very professional.

The tech was very professional and courteous. He did a really good job.

I'm not very happy with the result of my wood floor cleaning because I feel it still looks the same as before and it was pretty pricey nice I had wood flooring about a 1100sq ft.