What our clients think of us!

My carpet looks great

Results speak for themselves.

Service personel were very courteous and did a great job

good job

cleaned carpet much better than other services, no residue

The cleanliness a d your employee was gray with a lot of information.

The kindness of your employees, the thoroughness both in explaining the procedures and following through. And whatever you use in cleaning the carpets, man-oh-man, it sure works!!! I've already recommended Zerorex to several friends, 1 of whom already uses Zerorez and we've both determined that we'll never use any other carpet cleaning company! (And I've tried just about all of them - big name companies and also individual, 1 or 2 man companies!

The operator was very concerned with making things right. He went over and over any area that he thought was not a good as it could be. I have never had anyone else do that.

I like the courtesy and profesionalism shown by the employes that came to my house. I remember the name of one that came to my house. His name is Nolan Ryan. A fine young man.
Respectfully, Charles Crider

It is very important to me that there are no chemicals used in the process. The crew is on time, professional and goes the extra mile to ensure that we are satisfied.

Justin was polite and worked hard to do a good job. I have used your company 3 times & have always been satisfied.

I like the fact that you do not use soaps or cleaners, just hot water. Carpets come out clean. Associates are very professional and friendly and knowledgeable on carpet cleaning.

The service technician was polite, knowledgeable, and did a great job. Only thing I didn't like was an unexpected $50 charge because living room was over sized. That should have been discussed with me on phone when appointment was set up.

Technicians are efficient and thorough

How clean the carpets are after the cleaning. The tile and linoleom look new after the cleaning. The 2 technicians who did our cleaning were very professional and worked good together. The next time we have carpets cleaned we would like the same technicians.

Your technician was very professional and was very happy to be working for you. This came through in the quality of his work and his attitude about your company. He removed stains that had been there for years. I would highly recommend your company to anyone who needs carpet cleaning.

Quick, efficient, no residue left behind, no harmful chemicals, green!

I was very pleased with my service. The service person who came to my house was having a bad day: vehicle breakdowns, traffic, sent to the wrong city, but came in and did a great job, even when it much later in the day. He was very helpful, did a thorough job on cleaning, and treating of stains and pet accidents.

Efficient and great spot removal

Non-use of chemicals.

Late in showing up not acceptable.

Very Fast, Excellent cleanliness!Technician was on time, efficient and very knowledgeable. He was courteous and explained each step entirely to my satisfaction.My carpet has not looked this good since it was installed more than 10 years ago!

I just liked the service and so far, how my carpet looked after it was cleaned.
I'm curious how it will look in a few months, to see if the stains come back
like other carpet cleaners. That will be the true test.

You only used water to clean my carpet....looks better, smells better, feels like a new carpet

Excellent and fast! Very curtious service both times.

Always clean and fresh

The amount of time on the phone trying to make an appointment is too long.
I had one, very nice technician, who spent several hours doing my job. Two would have made the job go much faster.
Otherwise, nice work. Thanks much - and thanks for asking for feedback. Good luck!

There were parts of the carpet that looked better than others after he cleaned them. I felt that he worked harder on certain parts of the carpet.

I didnt feel the technician tried very hard at all to get the carpets clean. After he left I put a clean white towel on an area that transitions to tile (to avoid any falls) and when I took it off it was extremely dirty from the carpet. He was in and out of the house in such a short time and used the machine so lightly that I was tempted to take it from him and do it myself.
I have used ZeroRez many many times in the past for my own homes and others homes (I am a Realtor and refer clients and get homes ready for clients)and this is the second time recently I have been less than satisfied. I referred a client in November 2012 (Brent Barnfield) who lives in Flower Mound and they had the whole house cleaned plus the tile. In that instance I feel that they were totally ripped off (excuse the terminology) they paid approximately $900 for 4 rooms -they have a smaller home with a tiled entry to the kitchen. The tile was cleaned at that time and the technician also forgot to clean the tile at the fireplace. Im not sure what the issue is but it seems as though the quality and commitment to customer service is not at all what it used to be with ZeroRez.I happened to be at the clients home when the technician was there (at my clients) and I stated my opinion on the ridiculously high price and he was less than polite after I voiced my opinion. Needless to say my clients were less than happy as well feeling like they were taken advantage of on the price. You can see why my score is at a 3.

The product works and my carpet has never looked better. I will tell all my friends and family about you guys and urge them to hire you for all their carpet and furniture cleaning needs. Jamal was professional and was so helpful to explain the whole process to me. Jamal and Sam were very nice and hard working. Thank you for a job well done!