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based on 84573 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They work.
Service people are very prompt, polite and efficient. They meet with you first, so they can view the areas and discuss your concerns.After they are finished you do a walk through. . I have also had them come out again for some areas and they are very polite and efficient, it was not an issue at all. Everyone from the phone operators to the technicians provide superior customer service. I will never have any one else clean my carpets. Zerorez is the abosolute best!
I am not sure if it is my carpet or the cleaning but I feel that the carpet could be cleaner. And that the price was high for what was done.
It is clean and relatively quick. Our carpets looked like new. The urine smell is gone!!
Our dog ate a bag of Hershey's chocolate kisses and vomited chocolate all over the house. Three weeks later Zerorez came out, and carpet has never looked this good.
Thank you
The technician (Terry)was nice and friendly; appeared to be knowledgeable in the care and treatment of the carpet.
Like the ability to clean shampoo and other cleaning residues left by other carpet cleaning companies.
Green/chemical free. Good communications. Accurate arrival time.
steam cleaning
Cleaning staff is courteous, took their time and explained additional options & reasons why to consider them.
Excellent product options. Phenomenal service tech. Valton is a top notch employee, and deserves to be recognized.
Carpet is much cleaner than when the building management sends over their carpet people.
Very good service by service technician Mike Mitchell.
No odor, got carpet very clean and good communication and explaination from technician
Such clean carpets and my service provider, Anthony, was wonderful. I WILL use ZEROREZ again!
Fast and Courteous. Good result.
I like the no soap feeling my carpet has. My carpet feels cleaner after the zerorez carpet cleaning than it does after other carpet cleaning.
Our carpets look great.
No RESIDUE!
The really did feel refreshed and soft after cleaning.
The service person was on his cell phone during the cleaning. He asked about inclucing an additional pet order treatment to the cleaning and when I declined he seemed to rush through the cleaning. There were some places in the bedroom that seemed untouched. I was dissapointed that he did not put the styrofoam pieces under the furniture to allow the carpet to dry even though he brought them in and left them on a table in the entry hall.
The carpets were wet for a lot longer than I anticipated...still through the next morning. I would not have done a 4-6:30pm slot (in which he was there at 6:30pm) because as we're trying to get through bedtime routine with kids, the carpets were wet.
Friendly and courteous staff, quality work.
very good results without using chemicals and soap - esp like the no residue promise. this is my first time using Zerorez, so will see how it lives up to the promise.
Quick and nice techs
No overwhelming smell. Quick drying time!
I specifically asked for risers for the furniture and was told that because I was the last service call of the day they were all used. Also, there was a problem with water pressure so without asking they hooked up to my hose and was trying to water my lawn. One of the bathrooms still had some spots that could of been cleaned better.
Both servicemen were polite.
on time, very professional
Results exceeded my expectations. Technician was friendly and committed to doing a great job.
carpets look great!
The service and the results were both excellent!