- Phone: (214) 372-5326
- Visit Website
based on 83432 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The way I was able to see immediate results as the operator was cleaning.
The operator was very kind, infomative and had helpful information.
He gave me a bid on cleaning our marble floors which we will probably do and he sold me a mop kit to be delivered I assume?
The carpets always feel very clean.
I thought the tech was excessively talkative. I thought he should have focused on spending more time cleaning the carpet and not making conversation. He left the carpet in the closet wet which caused it to mold. I hope when the other tech comes out he can correct the problem. I think the product is excellent though.
No residue, the carpet stays nice looking longer, and it does not feel like it is dry or brittle like there is no moisture in the pile.
The cleaning method used.
Got my pet chair clean
I called and asked for an estimate including pet oder control and was given a quote of $168 When you technician got here he said it would be another $360 more. He brought it down to $240 and we agreed to allow him to do it because we were under a time constraint to get it done.
I feel you misrepresented you price to get here and then upped the price once your got here. I will not tell me friends about your company because of the deceptive practice. I only took your service because of your association with a christian radio station in the area and wanted to support them I expected a little more out of your service.
The whole experience (product and technician) was very good.
I am a repeat customer of Zerorez and thought I was familiar with how cleaning would be done i.e. moving furniture etc.. In the past, WITHOUT a request from me, my living room furniture would be moved , cleaned under, moved back and placed on blocks. My last visit, nothing was moved. Did not notice this in my initial inspection with the tech before he left. Also, I had a couple of pet stains I needed addressed. I discussed this with the tech and declined the pet stain treatment thinking the actual cleaning would remove the spots if not the odor. This would have added an additional $200.00 to my statement. However, In the past, cleaning alone would remove the stain if not the odor. This last cleaning did not even fade one small stain. After calling and discussing my complaints with a mgr., I was left with NO definitive explanation other than it is my responsibility to instruct the tech next time to move my furniture and that my pet's urine changes from day to day and stains are different and stain differently from day to day. Not so sure I buy that explanation. I'll be cleaning my leftover stains this time myself. Feel as if I spent $168.00 for a job half done. Will think long and hard before having Zerorez again.
They work !
friendly and professional tech
high percentage of pet odor gone
I thought the process was very thorough and easy...got what I thought were some impossible stains out of the carpet.
it good
In calling back to you to inform you that there were spots on the carpet that the technician did not attend to, I was made to feel like it was my fault. And only after I threw up my hands did you "volunteer" that there's a 30-day guarantee.
I did not receive the special of 89.99 that was advertised on KRLD although I did mention the advertisement. I was quoted 121.and change but I went ahead and scheduled the cleaning as I had heard Zerorez did do an amazing job. The cleaning tech ended up charging me 198.21. He did quote that before the clean bit as I had aleady taken the afternoon off I went ahead and authorized the cleaning. So basically I paid a 100. more than I had anticipated having to
I wasn't prepared for all the extras although I went ahead and got them, so it cost me much more than I thought it would.
The carpet looks beautiful - like brand new
The service we received was great!!! I did not know that my carpet could look like that again. Nolan seemed to be very knowledgable about the process and didn't mind sharing information. Another impressive part was that the total cost of the job did not double after his arrival like mos companies. THANKS ZEROREZ!!
Arived on time, did a great job.
Promptness. Not trying to sell me something I could not afford at the time. The time it took to do the job and the cleanliness.
Great results. Best ever
I really like the guy who cleaned my carpets very professional and made the carpets look great. The smell from my dogs came back but atleast they look clean
Cleaning without soaps.
It really WORKS!!!!!!! Your process does an amazing job - I won't use any other cleaning service again, and I've tried several in the past. They never got out the spots but you did. Nothing does the job like Zerorez.
Mike was Great, but the product leaves something to be desired. No stains of any sort other than coffee, juice, or soda have ever been on this carpet and the stains returned almost as soon as the carpet dried. Paid extra for protectant due to Mike's professionalism, about ($325.00 total)for less than a 1400 square foot house (no kitchen or dining room cleaned), Paid my fair share but the process seems to be inferior.
I made the decision to use this service based off the comments from KLUV radio. It sounded like anything that was on the carpet, Zerorez would be able to remove. But apparently that is not true. There were spots that Zerorez was not able to remove. I am not sure what even some of the spots were, being that this was in an area where the kids play. There was one spot also in our bedroom that I think might be grease from someone shoe, that was unable to be removed. Now areas where there were drinks spilled and just traffic dirt those areas did clean. I was just expecting all dirt and stains to be removed.
When quote was given the $8 fuel charge was not included or mentioned. A large area was missed in the living roon, 2 stairs 10x2 each.
I think I was way over charged. I had a special for pretreat and clean three rooms for $89.99....$104 with tax and fuel charge. I was told that pretreat woulnd't work for pet urine...which I did have several spots but not all over the place. I think I was over charged for this and the stain guard I agreed to. This was 3 rooms and I was charged over $300! My mistake for agreeing with any of it...will not happen again! My sister n law just had her whole house cleaned and pretreated for urine stains by another company for $215! I will say that Mike was nice and my carpets look great. If it wasn't for the price, I would consider using you again. I also receive a quote for cleaning my air ducts and coils and I think it is outrageous!
carpet cleaned! no residue. tech very friendly and informative. thanks!
Wished I'd realized the first plan didn't work sooner-noticeable te odor still by the next morning...