What our clients think of us!

Friendly staff, safe for pets & environment! You need to update your epuipment though. This is the second time I have used your company. The first time (Feb 2012) the truck your guy was driving left about 2 quarts of oil on my street where he was parked. This last time the sensor on the carpet cleaner went out & they had to stop & call out another crew!
P.S You still have not sent my Fullers Jewelry Store gift certificate.
Thank you!

The technician explained to me after he was suppose to clean the carpet that the spots on my carpet would not be gone. My question is why it does not look any better than it does. How can you advertise CARPET CLEANING on TV when the carpet is not clean. Also, if the technician knew the spots would return, why did he pressure me into putting a protection on it to keep it clean when it is not clean to start with. CB was a nice person, very gifted with talk and saying how good your company is., However for $169.00 I thought the carpet would look better when it was dry. It is softer which was a point CB wanted to be sure I noticed. Would I recommend your company to another, the answer is no. I was told that after Zerorez cleaned the carpet several times, the soap would be out of it and that is what causes the dirty areas. When a person lives on Social Security, $169.00 is a lot of money especially when the carpet is not clean.. I am very tempted to call Channel 5 and register a complaint with them.

Name removed

Carpet dried quickly and looks very clean.

The price quoted was not the price paid, travel was included in the end. It would have understood had the rep told me that the base price would include travel.

Your guy was very late, and was here until 10 pm. I did not receive any notification about the delay. I had scheduled my day around the cleaning. Very disappointing!

I was hoping there would not be an up-sale and there was. The guy did a good job making things right, but to "scare" me with the statement that if I did not purchase the pet urine treatment that it would smell for days after the cleaning did not work for me.

Quick, thorough and no severe chemicals used.

Excellent customer service, and the most thorough cleaning.

Great!

My carpet is 8 years old and after it was cleaned it was like new.

The quality of service was excellent my carpets are like new. Your staff was great fast efficient and courteous

Very dependable and good service. Jamal did a wonderful job!!

I like the fact that no soap was used and only water was used to cleanse the carpet. We were contemplating replacing the carpet because other companies had failed to remove certain spots. This method makes more sense, and the use of a protecterant to retard the return of dirt is an additional step that needed to be administered.

You called me and told me you were going to do a complete redo this past Saturday. However, all they did was spray some stuff on my carpet.

it seemed to take out the stains in my carpet and was not wet. The tech suggested a spray for pet odors etc and I think that helped, but I dont' know for sure.

The services that was done on 8/18/12 at Clifford Power Systems in Garland was the best experience ever. Not only did Tom do a wonderful job he was very nice and knew exactly what to do with this awful carpet we have in the office. When he was done I was simply amazed on how good the carpet looked. I really should have done before and after pictures so your company could see what an AWESOME job Tom had done. I really appreciate you all and thank you so much for making the office carpet look new again

You were on time, techs were very informative, techs did a great job.
I was a little disappointted with the drying time which ended up being about 20 hrs.

MIke your service rep did an outstanding job on some very dirty carpet and got it a brand spanking new look. Wwe are more than pleased wit the results.

More than double the price I was quoted and was told this was because the stairs are very time consuming (it took them 5 minutes). End result is not impressive; there are several stains one of which was admittedly pointed out but the others were not.

Very, very disappointing, especially after your high profile advertising.

The Technicians were wonderful. The carpet looks great. And they did it in a very timely fashion.

We schedule to have our carpets and tile clean and were convince to allow Zerorez to seal the tile as well. We were told that someone would be back the following day to seal the tile and so we moved our refrigerator, washer, and dryer out of the house to allow access to all of the tile. Our follow up appointment was not scheduled and therefore was delayed by a for four days while we had company. I feel the communication on scheduling needs to be improved in order to prevent this type of inconvenience to your customers.

The young lady on the phone I made the appointment with was very polite and helpful, very professional. Chris and Justin called to say they were ahead of schedule, which was fine with me, and arrived as scheduled. They were polite and hardworking--uniformed too. My only problem is that I can't print out my invoice. I'll call tomorrow about you all mailing me a copy. Oh, and the carpet looks great!

It took a lot longer to dry than I had expected.

We like the fact that it's safe in EVERY was as well as very effective. We have and do recommend Zerorez to our friends. Yours is the only service we use. Fortunately for us, we are now empty nesters and we don't need carpet service that often anymore.

Regarding the next question, what do we get out of it?

the way my house looks when you leave, the GREAT technicians you send, the price.

The results were great but the expense was way more than I expected. I can't help wondering if I overpaid. But.... my carpets look great.

It's not WET!!! It does a GREAT job on cleaning the carpet!

The technicians did a great job at cleaning our AC vents.

Good communication, on time and quick.

good job