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based on 84572 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was charged an extra $50 to clean a room and in the radio commercial it states $39. Also, I feel that $120 is high for a pet treatment.
The technician Tim was beyond expectation. He called to say he was on way, and apologized for being at the late end of promised window. Then when he arrived, he examined, explained processes and got to work. His knowledge was impressive. But he also gave 120% in effort when I said I had to leave in short time. He worked SUPER hard & fast but still did all the work in record time. Plus even some very old carpet stains came out. Other carpets looked & felt great.
JB was my technician and not only was he very friendly and explained all my options, he did a great job!!
Mike was professional, prompt, courteous and very helpful. I would recommend Zerorez to anyone!
Did not make first day appt.
Was late on next day appt.
Technician gave ample notice of arrival time, was on time, was efficient and quick, and the carpets look great now.
Thorough, on time, good result
It is a clean and thorough process. I am very satisfied with the overall results.
I love that it doesn't smell. Traditional carpet cleaning always gave me a headache and I had to be out of the house.
The price that was quoted to us ended up being double the cost & what kid stated on the radio is not at all the way things went. We were very disappointed in the entire situation except for your very nice gentleman that was sent out to clean the carpets. My number at work is Phone number removed & we would appreciate a telephone call to explain this entire matter. We very much feel like that this was false advertising in every respect.
Thank You, Brenda Norman Work was done at 117 N. Cindy Burleson, TX
The cleaning was quick and there was no chemical smell
I need more help moving the furniture
Product is awesome. However, I didnt like the fact that there were additional fees (like fuel) that I was not told of when I made the appointment.
All the stains didn't come out the first time and I had to schedule another cleanng
They work
I like that you use no soaps or chemicals, and that the technician took what I think was a more than adequate amount of time to complete the job.
Our 12 yr old white carpet (not my choice - it was already here) looks like new, feels so soft, is clean enough for the grandbabies to crawl on, and hey...it does make me look like quite the housekeeper! Every thing you say in your ads is true...and even more so when I see what my white carpet looks like!
Great results!!! Joseph was very thorough with explaining everything! Thanks zerorez!
The service was good and done efficiently.
I Had two spots that I asked them to give special treatment but I do not think they gave them special treatment.
Old stains were completely removed and our 11 year old carpet looks better than it has for years. Ron Self was very knowledgeable about Zerorez products and did a superior job for us. We will definitely use Zerorez in the future.
"Pre-treament" costs are a little expensive and caught me off guard. I thought that would be included in price.
The technician was very knowledgable and professional. He did a very good job in cleaning my carpets.
Excellent service and excellent results.
Seemed to be just a standard steam cleaning setvice. Unfortunately many of the stains and dirt I expected to be removed were still there after cleaning.
Darwin was great, he took the time to educate as well as clean. He could have just came in and did the job, but he went even further than that. He also ensured that we were satisfied with the job that he did by walking the floor with us. I love the fact the floor can be cleaned without the use of soaps as well after seeing what Darwin pulled out of our carpets!
Products do the job without the wetness. Your services were what I needed to remove urine stain and protect the carpet from future soil.
I appreciated the technician explaining everything honestly and giving me an acurate estimate. There was no hard sell. They were very considerate and careful.
I like how the carpet service was completed but I was highly disappointed with the blotchiness of the tile service and how much dirt was left in the grout lines.
What can we say. Carpets look great and Seth and Mike were very knowledgeable about how to treat our carpets. Only thong I was shocked about was the price. Thank you.
The tech did a fantastic job on my carpet and he was very professional and friendly, he really showed me he really care and take pride in his work, and about getting it done correctly and that's rare service these days, so for that I appreciate him and would refer your company to friends/family.
I have used Zerorez many times and I have never been told "I'm going to do a great job for you today and if you would like to tip me that would be OK, but if you don't I'll do a great job anyway." I have never tipped Zerorez and wasn't aware I should. I don't tip the plumber or painter.
I told Mike I was upset by what he said and I don't want him to lose his job, but I don't think he gets it. That was just plain rude and not a good reflection on Zerorez. All other technicians have been great.