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based on 83830 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We really were very happy with the results and the professional person who did the service! Those rooms had some challenging places and still spot-free. It was great!!
Casey was on time, very polite, respectful, explained process, efficient, personable. The process was not offensive in odor and once completed left almost no noticeable odor, dried quickly. Carpet looked fantastic and the soiled areas have not come back to view several weeks later after being walked on! We are very satisfied. Happy New Year
Great and friendly service!
Fast, thorough
The first day, the truck broke-no problem. The second day the tech did not have ANY of the correct equipment to clean air duets and his cord did not work. Finally on the third day the ducts were cleaned. But he had to borrow a ladder as all of the ladders at the company were already checked out. It took three days to get this service completed. This could be better.
Clean without chemicals
The carpet is thoroughly cleaned, smells fresh, and dries fast.
Fast, deep cleaning - amazing.
Be more honest and upfront about your pricing in your advertising. The ads I hear talk about "three rooms for $89 (or $99)." They don't say that that pricing is only for carpet. When I made the reservation for our floor cleaning, the woman who took my call asked what rooms we wanted cleaned. I told her, "two bedrooms with carpet and a kitchen with ceramic tile." She said Zerorez also charged an $8 trip charge, so our total for three rooms would be $107 plus tax. When Tom, who did the cleaning, told me the total cost would be $382.54, I was shocked! That was nearly four times what I was expecting, based on your ads and on what your employee told me. I consider your advertising false and misleading, and a classic example of "bait and switch." Further, I had asked for the "Jon David Wells or Mark Davis Special," which were advertised as (1) costing $89 (not $99) and (2) for the first 30 callers, a $100 gift card to Fuller's Jewelers. I called immediately after hearing the ad on the radio, so I'd be surprised if I wasn't one of the first 30 callers. The woman who took my order (1) said the price was $99, and (2) didn't mention the gift card offer. Tom did good work, and I'm satisfied with the quality of his work, but the whole experience has left a bad taste in my mouth.
Hot steam cleans so much better. Stains and the soil came right up no problem for Zerorez. Zach, really made sure that the customer was taken care of.
Products work VERY well on all stains. Technician was professional and couteous.
no chemicals
very pleased with the explanation of your services. The technician was polite, informative, and thorough. Will definitely use Zerorez again.
thanks very much.
Wonderful customer service! I love how well our carpet stains came out...we only have one that appeared after the carpet dried and I'm not sure if it ever will go away..but I will definitely be calling on zerorez again. Thanks!
Left one of the three rooms with too much dampness still in the carpet. It took a long time (overnight) to dry out.
Dark spots in the den came back in 24 hours
The first time I had Zerorez come in, I had about $700 worth of work done. Some of which were the pet treatment (due to some stains) and then the pet spray to prevent any further "accidents". Afterwords I blocked off a section of my home so that my dog could not access. Then I had made another appointment to do the three room for $89 w/ the gift card. The tech came in with the black light and showed me all the new pet stains that I have accumulated and some of those were in the part of the house that I had blocked off. I was shocked to see the pet stains that were supposedly treated were still showing up on the black light. So I feel like I waisted my money on the pet treatments I paid for on my first cleaning. Then the tech appear annoid that I would not get the pet treatment again or any other additional services. He also seemed unwilling to move two peices of furniture (a coffee table and small chair) to clean underneath. He didn't move the coffee table and just worked his way under it without moving it and then I had to ask him twice to move the small chair to clean underneath that. Again, he seemed annoid to do so. So, first I was unhappy to see stains that were supposed to be gone still showing up under the black light and second I just had a weird vibe with the tech that came this last time. I also asked him about the "gift card" and he said I would receive by email(??) - still have not seen it come through. Bottom line, I like the "treated water" system and would continue to use Zerorez but I would never purchase any additional services and I would caution others regarding additional services as well.
You did a great job cleaning my carpet
It took care of the pet order in my carpet and Charles and Heather were very nice.
I was very pleased with the technician and the products offered to try to remedy problem areas. When it was completed it looked brand new, but I was very dissapointed to find that the next morning most of the stains had reappeared. I was hoping to save my carpet a little longer especially with your special products, but I am not going to be that lucky. I think the technician would even be surprised that the stains came back because it looked so good when he left! I would use you again because of the profesionalism of your company and the technician.
Clean and fresh
The company is very repsonsive to feedback and promptly took care of my issue.
I used Zerorez after a recommendation from a co-worker. I called to obtain a verbal price quote and satisfied with the price, I booked a cleaning. The day of the cleaning (the day before I had to return the keys to our rent home to our landlord) your technician showed up. He looked through the house an the price tag for the cleaning DOUBLED!!! Since my back was to the wall with a deadline, I proceeded with the cleaning. I did not have time to get another service out to the house.
I will never recommend your services. I contacted Zerorez via email the same day about the price difference - no response. I contacted Zerorez on their FB page - no response. I suppose my only option left is to file a complaint with the Better Business Bureau.
Professional service and result was better than expected.
Prompt and courteous service.
Pricing. Need to ask customers over the phone before making appointments if they have stain guard and that it is an added cost if you want. Make customers aware of added products and cost before making an appointment.
Very professional and do an excellent job.
Don't try to upswell or add o many services
Your employees are always polite and respectful and I always feel they do the very best job they can on my old carpet and it ALWAYS looks better than I anticipate that it will! I have used your service many times and recommend it to all my friends! Thank you so much!
Great technician!