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based on 83830 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nothing. My friends are happy with their service.
Appointment went very smoothly, carpet cleaned and smells good. Good to know you are using products that are not hazardous to environment.
This was our first time to use your service but won't be the last. The young man was very courteous and helpful, a wonderful experience. Thank you and we won't hesitate to recommend your company whenever we can.
The next day when I inspected the carpet in the sunlight, I noticed quite a few spots. I grabbed the carpet cleaner I have and scrubbed a few of them and the towel I used came up REALLY dirty. I got a few of the spots up before I got tired. There are still a some left that need to be addressed.
Carpets were cleaned well and we ended up happy with that. However, there were spots on the tile that were not cleaned and the grout around a couple of tiles was broken up, resulting in our now needing to re-grout those tiles. The technician was hamstrung due to our power going out while he was working - leaving him unable to see without a flashlight - but the fact remains that the work on the tile was not acceptable.
no chemicals or soaps. eco friendly.
Professional service and well trained personnel. Rates are very good. Carpets always look good when the work is completed.
Professional
great techs, carpet clean and nice....love that there's no chemicals!
Our technician was very helpful and did a great job. It was the weekend before Christmas late on a Friday. He was not trying to rush through his work at all. Very professional
We need to have our stairs cleaned again. There are big areas that were missed. Please contact me at Phone number removed. Thanks Name removed
I was disappointed to see several spots that remained after the carpet dried.(These were not the stains that the technician pointed out to me and that I was aware of.) There were several in the office and one on the area rug.
They are green, and they leave no residual odor.
The technicians were on time and made great efforts to be friendly and make good conversation. The result was exceptional. I'm quite pleased.
My bathroom tiles did not look as good as the bathroom floor tile, the kitchen floor tile or my carpets.
Carpet looked like new.
the fact that you don't use any chemicals. I'm highly sensitive, so I don't like having any "residues" left behind in my house. Also, everyone I have been in contact with has always been very pleasant to deal with.
Wonderful customer service from our technician. He was great.
Your service personnel were very helpful, knowledgeable and conscientious about doing very good work. Our family and friends thought that we had installed new carpet.
It was very disappointing to be pressured into spending double the amount of money than quoted on the phone. We were not capable of spending that amount and were made to feel like we were putting our family in danger if we didn't spend over $500 to fix our issue. When we called to get the carpets cleaned, we expected the stains and odors to be part of that proces. I felt like we were nickle and dimed. We want a service that states a bid and does all the work necessary for that bid price. We will not call again to get a pressured up-sell and we will be commenting on our talk radio show that does extensive ads for your company that the customer should expect to be pressured to pay double the amount stated.
Clean and professional
I like that my carpets look so great after Zerorez has been here.
And, your techs are always so nice and provide good information.
Our service technician was very nice and professional. He did a great job of cleaning the grout in our tile floor. However, after the sealant dried the floor was very blotchy with areas that dried with a powder white finish. I had a party the next night so I spent hours cleaning by hand the powder white areas. It seemed as though something did not work correctly in the drying process.
No soap left in carpet. Your technicians are professional.
That you stand behind it! I was disappointed that a certain section still smelled where our dog had relieved himself and you sent someone back out to re-do that section. Something I really appreciate. Thank you.
The professional attitude and clear explanation by the service tech.
very professional, on-time, and I like the product as I have always been a believer of cleaning by steam, not detergents.
The operators were very profesional and did a very good job. Will have them back.
The technician was friendly and knowledgable and did a good job on the carpets. But while cleaning the couches the floors and rugs got very wet and he did not dry them off before leaving.
The price for carpets was reasonable but couches were pretty expensive, even with the discount. Overall pretty good experience though.
No residue; carpet not sticky or rough.