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based on 84580 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
the range of options of services you provide & the opinion of the technician.
The technician was super knowledgeable and explained all services to me. He was very polite as well. The carpets look great!
The quote I was given over the phone was extremely lower than what the gentleman tried to charge. I was never told that there would be a charge of $70 just to go upstairs. That is usery. I didn't use the service and will be going elsewhere.
Green clean. o soap residue left behind. Fanstitic people to work with.
Very professional, friendly, and effecient. My carpet feels clean, smells clean. No soapy feel. Thanks
My carpets are always clean and fresh smelling. Whatever the products are, they appear to work.
I have dogs and it's makes a huge difference having the pet treatment. Technicians are always polite and friendly too!
It was explained to me before the techs started what they were going to do and how much it was going to cost. They did a great job of cleaning all the grease spots that had been tracked in. Both of the techs had a good sense of humor and it made it an enjoyable experience.
Your method is so very clean, and the process was clean...no excess moisture. My carpets were dry in 2-4 hours on a very humid day for Dallas! The technician was very well informed and he even rated vacuum sweepers for me ( I am in the market for a new one) and let me know about other new products...
There was no smell, drying time was fast. Everything that was done was explained. There was no pressure to do anything more than what i requested. I was very pleased with the technicians professionalism and the service I received.
I like the technology used to clean carpets with no gunky soap residue and the sanitation that it provides.
First time to use your service, impressed with cleaning time, waiting to see how long carpet stays clean.
Very informative and quick
When my wife came home I told her “we the carpets cleaned” and she said "it doesn't look like it". That about sums it up.
AND I agree it doesn’t! There is no differentiation between the areas cleaned and those not cleaned. Ok we did get out most of the one “pet stain” for an extra $45.
To be fair Chris was very nice, helpful, and professional. He worked hard and did what appeared to be a thorough job. But the method was ineffective. Not his fault!
It is not for me to say what you can do to put it right. Making the carpet look clean would be a good start.
Did an excellant job of cleaning. Daniel was very through and thoughtful. He represents your company well.
That my carpet was almost dry after Tom completed the cleaning and harsh detergent was not used.
Mike #1. Polite, efficient and thorough.
Feel of the carpet is clean, a 20 year old, high use living room carpet is virtually spotless. 500-600 hundred people have eaten dinners in that room.
No residue, no soap left after cleaning. Carpet is still soft, not stiff.
the fact the products are non-toxic and you also clean area rugs.
Walk through with the client upon completion to ensure everything is addressed in the cleaning.
The technician was very knowledgeable and efficient. He communicated his expected arrival time and set to work immediately after getting the idea of the scope of the job. He completed the work very thoroughly taking great care to address any trouble spots. The carpets look marvelous!
The spots that appeared to be removed during the demostration, appeared again, once the carpet dried
new technologies and better quality products
GREEN!
gets my carpets clean
Your carpet cleaning system works. We have use Zerorez four times. Until this last time, the technician spent time doing a great job. This guy spent his time trying to sell me protectant and telling me that they don't make carpet like they used to. He was out of here in a flash! I did ask him to try to clean one small spot again and he got the stain out. I hope he is the exception to your usual very nice techs. I would still recommend your company.
The deep cleaning. You guys do a better job than any other company and I have reciommended you to several people
It doesn't leave any residue behind, it's green cleaning.
We did not get the gift certificate for Fuller's Jewelry.
Product seems to work well on pet stains.
I was very satisfied with the service, I would recommend the company to others. However one needs to check the prices before agreeing, the ladies in the office give you one price and when the tech comes over it is another price, due to the work that needs to be done. Still the price for what I had done was good.