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based on 84580 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Zerorez seems to operate with a pretty good business model: good follow-up after initial inquiry, reasonable pricing, friendly and helpful service on the phone as well as the technician, Brandon,who I'm almost positive is the same young man who came out the last time we had the carpets done. You would do well to have lots of Brandons working for you.
My room still smells like pet urine. I paid an extra $50 for the enzyme treatment and after several days and opening up the room to air it out and get the cleaner scent out, now I can still smell pet urine. Very disheartening after paying $147.00. Also, I did not receive the Fuller's gift certificate. I'm reading your invoice now and it says I received a Non-guaranteed pet treatment and that if smell persists a full pet treatment and pad replacement will be needed. This was not explained to me at the time of service. I was led to believe the enzyme treatment would be effective.
it took stains out that were never able to come out
I feel like it wa s bait and switch. Couple stains and an additional 245.00 brought my bill to 375. For 2 bedrooms hallway and dining room. Just seemed underhanded. I wss out of state until today and my daughter was handling this for me. I should have declined the service and shopped around. Did not seem lime a transparent transaction.
Ease of scheduling appt.
Swiftness of service.
Professional phone Rep. Professional Staff conducted the services.
Product appears very effective.
Fast Drying time.
Our carpets are old and were very stained. We have them
cleaned often, but they never look really clean. We were
amazed at the results. Look almost new.
I was very happy with the way my carpets and tile looked after they were cleaned. Unfortunatly the carpet that was cleaned for Empire Carpet that was only 15 months does not look and better than before it was cleaned. The carpet still is crushed down and in the major traffic areas very worn. The carpet cleaned upstairs that has been in the house since it was built five years ago cleaned very nice. The technician that came to our house, Anthony, was very informative, polite, and knew his stuff. I have used numerous carpet cleaning services over the past 40 years and have never had such great service provided for me as was provided by Anthony. It's hard to find such dedicated and hard working young men in today's society. I believe you have a gem in this young man again I can not say enough good things about his work ethics or his behavijor while in our home. Thanks again for such a good experience. Name removed
The techs that came to my house were early and were able to complete the job quickly. They were also very knowledgable about the services that are offered
The technician was more concerned about staying within a high-pressure timeframe than thoroughly cleaning the carpets. After being told a different technician would complete the redo, the original person returned (with an additional employee). While he eventually agreed to reclean the closet/living room & baseboard areas, this was an unpleasant end to what we had hoped would be a wonderful experience based on the radio commercials. Unfortunately, Zerorez did not live up to our expectations and we still have stains on our carpets.
Excellent.
The old spots don't come back.
the carpet looked clean and your sevice man was very plesant to work with.
pretty much everything....the technicians (Tom and Hunter) were very courteous and very informative. Everything was explained before, during, and after the treatment.
No harsh chemicals and did great job. Would use your service again
False advertising, bait and switch.
Results are great and the staff is exceptional.
It was quick and the carpet was dry in no time. The Tech was very new his carpet cleaning.
Leaves no soap residue to attract dirt. Carpets look and feel great. Very courteous people.
Fabulously clean carpets that dry quickly with no residue to attract dirt further.
Cost less, show up on time.
The guys took there time to explain the process, where on time and very professional.
Send technicians who know what they are doing.
I am waiting for Brad to call me on Monday-- I will let you know after that! Kelly in your customer service center has been very helpful.
We really liked Jared and thought he was very professional and thorough. We would be glad to have him do work for us again.
Live up to the talk! The stains in my carpet did not come out as I expected.
Explain pricing on initial call so that you don't find out you will be sending more than you realized.
My very soiled Berber carpet in the den was cleaned by your guy. He did a good job cleaning it and the carpet is definitely a few shades lighter but some areas where many feet have gone before are still pretty dingy. Many question is would I need to call Zeroez and have these areas clean again or do I need to find someone with some form of bleaching material. As far as what you can do to improve, address the questions I have so that customers know what to expect and what needs to be done to solve this problem, if it can be solved.
Service: courtesy, thoughtfulness, politeness, thoroughness, professionalism
Products: cleaning works very well and carpet stays clean longer than others; extra spot cleaner does a terrific job
Still had a few spots in carpet, after drying time.
The staff acted professionally, arrived on time, were neatly groomed and polite. The rugs were cleaned quickly and I was given "booties" to wear until the rug was dry.
For personal protection, I DO NOT want my name shared with others. I will do the advertising for you!!