- Phone: (214) 372-5326
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based on 83449 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt response, technician called ahead with update on arrival time stayed within time promised
I like the technician you sent. Mike was polite, courteous, friendly, caring, sensitive and very personable!
The carpets always come out looking fantastic! They dry quickly and they are very soft after the treatment.
They in and out quickly, and they carpet looks great. It really does look and feel like new again.
I spent $400.00 to have the carpets cleaned in 3 rooms. One of the rooms had a heavily soiled area with pet urine. The stain is pretty much gone, but I can still smell urine. There is an underlayment on top of the carpet pad, so I am guessing that maybe when the pet treatment was done all of it wasn't removed. The tech was very thorough, so not sure why I can still smell it. I was expecting the room to smell fresh, since the urine should not have penetrated the carpet pad.
very good service!! carpets look new again!!! will recommend to anyone
The young man who came to clean my carpets was polite, professional and an excellent communicator. The carpets came out really nice and clean.
Excellent service! Carpets look new! No harsh chemicals.
Count the number of steps and charge accordingly.
Very professional, polite,and very informative about product and additional services.
No chemicals and friendly service!
Your sales people are uninformed. They don't care to correct errors so that neither the customer nor the technician have problems. As a customer, you are told that y'all will come whenever you want and send whomever you want and I have to be OK with that. Less than two days time for an appointment time is ridiculous.
Cleaned the carpet well. Friendly and efficient. Looks great!
Be on time and more efficient/speedy. It was a two day process when it should have taken 2-3 hours total of my time. Schedules got messed up. However- our technician was very friendly and courteous, and he provided excellent quality of service!! I will recommend.
Not disappointed, just it took longer to dry the carpet than told/thought. It did take over night to dry even with the windows open all day. Also, felt too much upselling was being done and an 'affordable' carpet cleaning turned in to a big expense not budgeted for.
I have already recommended you to my neighbor.
Customer service representatives were extremely nice and helpful. The "team" that came to my house were professional, friendly and presented the products very well. They were considerate of my financial situation and discussed a resolution that was within my budget.
The two workmen were extremely polite, professional, informative, and honest. The only reason I did not give a 10 is because I feel the prices are too high. I went ahead and used this company however, because the service was excellent.
The tech was very helpful and gave a great explanation of the services and did an excellent job!
One area of improvement could be giving a more specific "window" time to customers. Also calling ahead if they will not be able to come on time or within the window.
I have been trying over and over to get a written estimate but you people DO NOT respond to anything, not even when I speak with someone. YOU MUST NOT BE INTERESTED IN GETTING THE PROJECT !!!
Our service man was very professional. He did an excellent job and the carpets looked
wonderful. After the holidays, we plan to have him back to do all the other rooms in the house. Thank you!
Ricky was great and our carpets look awesome--job well done
It was expensive. I expected to pay a certain price and then once he arrived it was explained I had to pay alot more to get my carpets cleaned properly.
The carpet cleaning was on time, efficient, and green. We're very happy with the results.
Best carpet and tile cleaning ever.
The cleaning was done quickly and well. The men were nice and answered all our questions. Best of all was that there was no harsh chemical smells on our carpets or in our home!!!
It works! Your employee Ernest was wonderful and did a great job! It was a great experience!!
safe for pets.
It's a clean that even my dogs like - no residue that irritates them since they spend more time on the carpets then anyone.